Commercial use - Connection time out

Since there is no customer service, their chat-bot, and even the contact links for free license holders redirect to these forums, I guess I'll post this lunacy here.

I have been with teamviewer since their start because they are a truly great service when running properly. I have many devices, and do tech support for my family ONLY as per the free-use license requires. I don't even help friends with it, just family. I have been targeted repeatedly as a suspected commercial use violator, and vindicated every time. Now I'm getting timed-out after being connected for 30 seconds and blocked from connecting again.

The image is me trying to appeal through this broken automated system. Notice, I generated the PDF, signed and scanned it, and now It's saying the 252 KB pdf can't be submitted because "only PDF files are allowed".

You need a system to flag your system when it flags, clears, flags, clears, etc. etc.

Please whitelist my account, and you'll never hear from me again.

Support reset my TV ID on 4/27/21, but the ID they reset does NOT match the one I provided. The instructions I received via email say:

"Check if the TeamViewer ID(s) you provided match(es) the TeamViewer ID(s) you are using. In this case, please repeat the process and fill out a new form for this/these TeamViewer ID(s): https://www.teamviewer.com/en/reset/"

Yet, every time I try to resubmit as directed, it says:

"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request."

Hopefully this means someone is actually reviewing it again, but why would they be? As far as I know, they are unaware of the issue since I can not contact them because I'm just a free user. I mean, how do I know the message isn't related to my original form I submitted, and thus always displays that message if I try to resubmit? I haven't received any notice/update since they "supposedly" reset it on 4/27/21. Would just like confirmation that they are aware of the issue.

Edit: No one has even reached out to me to confirm what the correct ID should be.

Hi David,

Did you get a notice saying they felt you were a commercial user? I did and I had to sign an affidavit that I was only using TV for personal use. They send you the affidavit as a PDF and you have to sign it and send it back. This is the second time that I've had to do this.

I live in Gaithersburg Maryland. Where are your parents located?

Best,

Dave Reiser

I have installed Team Viewer as a registered free user and can no longer connect to my parents that are over a 700KM drive away in another province locked down due to a covid spike

my fathers browser is essentially unusable and everytime i try to connect i get timed out messages and to try again at such and such a time thats is 1 -2 min in the future.

I need this to support my parents whats up with the constant connection issues?

I was just about to say exactly the same thing, except t that in my case it is my 89 year old mother with Dementia. She's already suspicious enough of all her electronic devices, now I have to try to explain that the trustworthy free software we have been using for the last ten years mysteriously stopped working, and that we have no viable alternative for me to provide remote assistance.

My parents are located in Pasadena, Md. :)

Same problem i have.

I have a job far from home, and i can't use app in my computer more 5min. I use only for private connection.

I am having the same problem that other users have posted they're struggling with. I am a registered user with a free account, using Team Viewer to connect to my parents' desktop computer and the desktop computer of my older brother, who has dementia. They are 2000 miles away from me. For several weeks I have not been able to hold a connection for more than a minute. I use Team Viewer exclusively for the purpose of helping family members. I am NOT getting a "suspected commercial use" warning, so I don't understand why my connections are timing out and I'm blocked from connecting again anytime soon. I've tried extending the "Timing Out Inactive Session" setting under Extras-Options-Advanced menu, but this changes nothing. I'm really frustrated that I can't help my parents who are in their 90s and my brother, who needs help using his computer at all because of his disability. I don't see anyone giving any useful answers to users with free accounts who have previously posted this problem. What's going on? How to get help?

I keep getting timed out when trying to connect to one of my PCs. I am only using at home with a few PCs connected. I think TV suspects I am using commercially. How can I fix this. Is it a setting I am missing or can't find?

Hi Peoples; - I am a private user of TV (free) - I regularly check the pcs of a few friends & relatives.

On one of these devices - the TV link now drops out within about 1 minute of connection, with reconnect blocked for 5 minutes.

This makes servicing the colleagues pc impossible...

Please - any suggestions? (both machines are running latest TV version 15.17.6)

Thank you.

I am using the latest version of Teamviewer Version: 15.17.6 (64-bit). Have used TV for years without problem to assist friends or family member with their PCs. I am getting timed out and disconnected withint a minute after connecting. I am NOT getting a commercial use detected message. Started March to April 2021.

I installed the 64-bit version after my Teamviewer Version: 15.16.8 (32-bit) kept timing out after less than a minute when connecting to help my mother with her PC. Further attempts only result in a timeout with the time to wait advanced to connect attempt time + 2 minutes. Have restarted both PCs and checked Advance Setting Timeout (was and still is set to off). Have tried installing older version of TV (TV ver. 10) which would not allow me to connect unless I agree to update. Ver 10 kept telling me I was detected as a commercial user. Updating back to Version: 15.16.8 32-bit gives me the time out problem again. (The commercial user notice does not appear anymore as it did when I was on ver. 10). I am able to connect for about 1 minute if I restart or stop and start the TV service in windows taskmgr services. I do not know what else to do. I am not using a VPN for internet access. I am not using a proxy. My connection download/upload is 30mb+/2.9mb+.

Again, I am NOT getting a commercial use detected message. I have also tested TV with another friend on two of his computers, and am having the same problem. He also gets the same timeouts when connecting to me or to his laptop PC. I had no problems before March 2021. All PC's are Windows 10 Home, not using VPN, firewall enabled (disable does not correct problem). . Please help if you can.

I've been having the same problem with TeamViewer Free License. It disconnects after about 1 minute with a "timeout error" message. This problem started about 3 weeks ago with version 15.16.8 (32-bit). I updated to the latest version 15.17.6 (32-bit), but it continues to have the same problem with any and all connections timing out and aborting the session every time. Note that I do *not* get a "commercial use detected" message - just the timeout message.

Is this a bug? Please TeamViewer Support, help us figure out what the cause of the problem is.

I was told to fill in a form to justify my request for a free licence. I did this, and uploaded it as requested. So what happens now...?

Do I get an email saying if it's been approved/disallowed? Or what...

Oh yes, near BWI.

Now, how do we communicate with TV? I still can use it.

I have been using free TeamViewer for a year and recently after logging into my account and accessing my husband's computer, TeamViewer kicks me out telling me I have run over my time - what am I doing wrong? Thank you