I agree its frustrating. we free users get no help other than posting on here I called the 800 number and was told to post here and the call ended. I am going to be looking for an alternative solution very soon if this isnt resolved
Again, I am NOT getting a commercial use detected message.
I am afraid It is not a bug.
It is just the guys a TeamViewer being **bleep** 😡
my teamviwer sessions are ending in less than a minute. happens on my mac and my ipad. happens even if i log out. happens when connecting to someone else's computer or connecting to quicksupport on their ipad. i have not received any commercial violation notice.
im done with Teamview after waiting for a response......and having discovered **Third Party Product** Team viewer can go you know where
Hello I was kindly asking why teamviewer recognizes me for commercial use when instead I use it only from Smartphone to my desktop .. Thanks. Just to check my web radio.
So I've gotten another commercial use message, trying to reset but I don't get a pdf (on phone and pc).
Can't even log into my computer atm because I keep getting blocked without having even one moment of connection...
I guess teamviewer doubling down on getting people to pay.
Same thing with mine. Can't even submit a ticket.
I'm using teamviewer over six years normaly, now for some reason i get cut off after one minute of connection. Can you please unblock my account?
I am also told non commercial use. I have one computer. Can’t find any way to fix this. Does anyone out there in Teamviewer land no how to fix this? I also am out of town and find out I can’t connect with out any notice.
I am not commercial user please change my status Mack to one computer user.
I’ve been using the Team Viewer free version for a long time to connect to my family’s member computer to help them resolve problems. All of a sudden today I’m getting a message that I’ve exceeded a limit and I get disconnected. Has something changed? My brother had the same exact problem yesterday when he tried to help me.
Can someone fix my account so I can use this again?
I submitted my reset personal request on April 28. It is now May 2nd. Just in case my submission was lost I tried to open a new one but that is blocked. Anyone know how long TV takes to process personal reset requests?
Urgently trying to help my sister (3 hours drive away) who is having trouble with her emails.
I'm using TeamViewer solely to help a family member. We use it maybe 1x every two weeks. Today it timed out after 1 min. Is this new and can I get a license that makes sense?
My sessions constantly drop after 60 seconds. I originally received a 'commercial' warning and was not allowed to connect at all. I wrote a request and now only have 60 seconds to support and guide my 84-year old father-in-law whose only connection to the world is his computer/internet. I use the TeamViewer for this single and very important purpose. How unfortunate that there is NO HUMAN factor built into this service which could potentially prolong quality of life for many elderly people. SHAME!
Does not say how to fix it
Hi I have used teamviewer on the odd occasion to help a friend of mine who is a pensioner and never encountered any issues but after recently updating my teamviewer to 15.17.6 (im on OSX) and theirs updating their teamviewer to 15 2 2756 (Windows) when i try and connect it shows a licensing error but I am not using it for commercial purposes and when it eventually allows me to connect it disconnects after a short time (maybe 5 minutes). I have attached the screenshots, this never used to be the case in the past when I used to help them out. Can someone help please, I signed up for a free account on teamviewer.com in the hope that may help but still the same issue.
I'm changing to **Third Party Product**.
as from today i get a timeout when ik connect to one of my computers. What is the problem?
I use this software for manny years personally and never got this massage. can you help me please.
[The personal info has been removed as per the community guidelines.]
I've had the same issue and it makes no sense
I keep getting commercial use detected and keeps disconnecting me and, I'm using my mobile to connect to my personal pc, sometimes laptop and my other computer I have for my son
Please how do I stop these messages ?
Your sight is awful. I have gotten nowhere as to being told I am erroneously a commercial user.what an awful system you have for communicating with support
i just deleted all related files and reinstalled it . i hope it is working now
Not sure if this is mistaken commercial use ( I had to do that tap dance before), but like many here, I'm "family tech support" for my 93 year-old dad who lives over 600 miles away. It looks like this issue is several days old -- that's unacceptable. I'm an IT professional and this certainly wouldn't lead me to want to deploy this product commercially.
I have used Teamviewer for many years to help my Mother and a friend with computer issues and it seems teamviewer is ending my sessions after a few seconds now. I have the free version and ONLY help these 2 people, but I feel teamviewer is treating me as a commercial account and blocking me. I went throw an extensive email process a few years ago to prove I was not using it for commercial purposes. I want to get my access back, but I don't know how? Please advise how to resolve this issue?
I discovered that once I click CONNECT--even if I stop right there (without typing in the password of the needy machine)--after about 20 seconds the message will pop up and the session will auto-abort. And it's the timeout; not the commercial use suspected.
My theory is that the ID that is assigned to my PC has recently (and erroneously) been flagged somehow up on the TV mothership. So I installed TV/Free on my wife's PC which is sitting right beside mine. Therefore the router, the modem, the ISP, the IP address, my username & password and the ID of the needy person's machine are all the same; only the "Helper" machine is different. It worked the first time, and allowed me to remotely-operate the distant machine as I have done countless times before.
Oh - and just for fun - I uninstalled TV from my machine, and sterilized the Registry of all entries associated with "Teamviewer". After a re-install of the Free version, the issue is exactly the same.
This is a very old thread and I don't see anything recent being addressed. I started getting time out error's recently after being connected to my mother's computer after about 30 seconds. I says I can try again in about a minute but I never get back in and it just adds to the time out period. I try the next day and get in for 30 seconds again. The error does not say anything about being commercial, just that the session timed out. I do not know what to do and would really like some help and support.
Somehow, it seems I have triggered something and Teamviewer seems to believe that I'm using it for professional purposes. I just want to help my mother who lives 400 km away with her computer problems. How do I fix this issue? How do I fill a ticket?
I've been trying to connect via Teamviewer and I'm getting this message ! What can I do now ? Anyone else getting the same error ?
I only use this to connect to my plex server downstairs. I'm pretty sure this is just teamviewer pressuring users to buy a subscription. The absolute lack of support over 267 pages leads me to believe nothing else. It was a great application while it lasted. And I almost did buy a subscription. But then they pulled this garbage. So I'm out. There are other options out there and I suggest you all look into those as well.