Commercial use - Connection time out
balkny Posts: 2 ✭✭
Lately, when I connect to some remote computers, I get disconnected a minute later and I cannot connect again. It says that I exceeded something. This is ridiculous!
I was warned FOR THIS ... FOR WHAT? What the **bleep**! I get offended by this message on top. You moved my message in here CONGRATULATIONS! But I do not see the answer to the problem!0
Same for me0
I've been locked out of TeamViewer for the third time for suspected commercial use. I do not use TeamViewer for commercial use.
This time, when I try and follow the account reset process, I get the following message:
"Your request has already been submitted and is pending further review. Thank you for your patience as we process your request"
I have no outstanding reset requests.
How can I initiate a new reset request?
Geo467 Posts: 1 Newbie
Baracuda1974 Posts: 1 Newbie
Even after filling the PDF form to regain access as many of us have the free version and has been days now, my account is still flagged as commercial use, how the **bleep** when all my home PC's are just plain Jane PCs and none are Servers, secondly I have never used my account at work as this is blocked, of the bat from our systems.
Looks like TV is doing the same thing as **Third Party Product** did back in the day, that little by little where blocking user using the free version of the app and later killed off the free version altogether. May have to find another app/ company if my issue doesn't get fixed this week.
TV supports are non-existing for free version users.0
I'm using TeamViewer at home to help support family/friends who are also at home. Lately, it's cutting my connection thinking I'm using it commercially but I'm not.
There have been times I used a commercial "trial" but no longer. For work/commercial, I now use Apple Remote Desktop. Sometimes, when I click on a remote profile for work on my desktop, it launches TeamViewer instead of ARD or Screens (another remote app I use).
How do I let TeamViewer know I'm using it privately for non-commercial use?0
Back in October commercial use was detected. I filled out all the forms, provided all the User ID's and received documentation that our intended use met all the criteria and the account was supposed to be returned to free use it is now going on six months and Teamviewer still detects commercial use?
Messages to the staff are ignored as our letters?
I'm out of ideas?
Never mind. I found my answer.
"Your request has already been submitted and is pending further review. Thank you for your patience"
I get the above message when I request an account reset, but I have no pending requests submitted. How do I resolve this?0
Falsely flagged for commercial use. What now0
I just connected one pc to my account on Teamviewer. But whenever i log into that one pc im being kicked out every 15/20sec and can't log back in again for around 5min.
Anyone knows what's going on?0
same for me0
Nick54Nsk Posts: 2 ✭✭
Falsely marked as commercial use. I can't print the PDF file of the application and sign it(I'm a person with disabilities and can't hold a pen) what should I do? I have never used the program for commercial purposes0
how can we solve this problem ?0
I think we are complaining to a tree or wall as no help from the company will come!
i know it is free usage and therefore no support but again and agian when the company gets bigger the service is getting worse0
I was stumped by the 'print/sign/scan/return' requirement as well. I printed it - okay. I signed it - okay. I scanned it - okay. I uploaded the scan to my computer - okay. *But when I tried to return it....it snarls at me that it will accept nothing other than a PDF.* NOT OKAY.
What I ended up doing was to leave the document open in my default PDF manipulation app (which is Adobe Reader or Foxit Reader) and entering my "signature" & the date at the bottom in non-cursive text. Then I just saved a copy & submitted that.
With the way this organization is handling its support, I'll be surprised if *that* will satisfy them, but I don't know what else to do!
Very, VERY frustrated and more than a little angry at these guys. They are certainly quick to merge threads; often *within minutes* of yet another poor soul posting a message about being locked out...but they're sitting on their hands whilst the list of angry users grows into THOUSANDS.
How do you justify that, TV??0
I think it was due to being on a new computer it reset to the limited use for commercial. Since it was locking up after only a few seconds I wasn't seeing the message. I worked on it in person and tested it while actully at the iMac and saw the message. I have filled out the form and submitted it to TV to see if they will unlock unlimited use since it is not commercial/business use.
Hallo Support, ik gebruik al jaren een gratis licentie. De laatste tijd wordt mijn sessie steeds afgebroken en het laat zien dat mensen denken dat ik commercieel ben. Dat is niet het geval. Wie kan me helpen? Ik eerder al een e-mail verstuurd maar daar word niet gereageerd.
Hello Support, I have been using a Free license for years. Lately my session keeps getting dropped and it shows that people think I am commercial. That is not the case. Who can help me? I have previously sent an e-mail but there is no response.0
I'm still waiting for a response to my 'personal use' submission.
Hope it works out ok. The online form allows more than one ID to be input (I use a laptop and a desktop), however the PDF only prints out one of the IDs. I wrote on the printed copy the other ID, signed it, scanned it and uploaded the scan. Hopefully the TV will not reject my submission.
I read elsewhere on the TV site regarding users who incorrectly opted for the commercial version who now only want the free personal version will need to wait for 30 days for their form to be processed. This is due to the team processing the requests being inundated. I assume it is the same team dealing with our requests so we have a long wait ahead of us. In the past the team were able to process requests within a few days.0
Also just another FYI. Anyone using a server based operating system will have the 'personal use' request rejected. I guess that is fair. But I guess some users will have a home server for such things as Plex etc rather than a commercial server.0
Every time I try to use TV to connect from my laptop to my desktop it logs me out within the 1st minute. I'm not sure why.0
It just keeps saying its timing out and closing after a few seconds on making the connection.0
Hey all, pIk have always been a free user to assist my aging father with his small issues for music and online surfing. Since a few weeks I keep getting time out messages due to suspicion of commercial use which this is not the case at all. Can anyone assist on how to solve this, apparantly I am not the only free user facing this issue.0
Ive been having an issue lately with getting timed out. I dont know why this happends. My android dont do it just the pc. Its my work computer but im not using it for work purposes. They are both on the same network.0
I use the free version to support all the computers at home and my parent's computers remotely. i have tried re-installing all of them again but does not fix my issue. can someone please advise?
joshedmunds16 Posts: 3 ✭✭
I have submitted the PDF form to reset my ID's last month, but I'm still flagged as a commercial user. After submitting the form. It said that it will take 2 business days for it to process. Its pass those 2 business days. What is going on. Why has it not been reset? It's been days. This is ridiculous. TeamViewer offers a free version. But the company falsely flags me and 1000 other users as a commercial user when I'm and others are 100% not. Is this how you treat your customers? To make it worse. The message says that you can still log on to your remote computer for 5 minutes. But it really only gives 30 seconds everytime. What the heck?? I have been a loyal user for almost 10 years. This is the second time that I have been falsely accused.0
I wish someone would explain what could be the reason for the flag. Is it the PC that I am using from, the connection?
It works fine on my mobile devices. I don't get the same commercial use message on my mobile device.
It would be nice to know what trigger it so we can try to avoid it.0
I submitted the "signed" .pdf and received confirmation of my account ID number being corrected on TV end and noted as "for personal use". That did not fix the problem so I have submitted a second "signed" .pdf listing both my ID and the remote computer's ID but am still waiting for a response. My suspicion, and hope, (although very cumbersome) is that in order to correct the problem we will be required to submit a signed .pdf for every one of the ID's that are shown on the computers we are attempting to remotely connect to. I'll post again if i my situation changes.0