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Problem with receiving nothifications from users (email [email protected])

Hi,

Does have anybody problem with domain @servicecamp.com ? From today morning my service camp don't report me about new issues from users. I don't see new tickets on platform.

Best Answer

  • JeanK
    JeanK Posts: 4,517 Moderator
    edited May 4 Accepted Answer

    Hello @KrystianK2021,

    We have the confirmation of a current issue with Servicecamp instances.

    The only workaround you can use so far is to create tickets on behalf of the customer manually...

    We will update you here as soon as we have new relevant information.

    We are sorry for the inconveniences caused.

    French Community Moderator

Answers

  • JeanK
    JeanK Posts: 4,517 Moderator
    edited May 4 Accepted Answer

    Hello @KrystianK2021,

    We have the confirmation of a current issue with Servicecamp instances.

    The only workaround you can use so far is to create tickets on behalf of the customer manually...

    We will update you here as soon as we have new relevant information.

    We are sorry for the inconveniences caused.

    French Community Moderator
  • KrystianK2021
    KrystianK2021 Posts: 2 ✭✭

    Actually works properly.

  • JeanK
    JeanK Posts: 4,517 Moderator

    Thank you for your update! ✌

    French Community Moderator
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