My connections are blocked due to an overdue invoice - but I paid it weeks ago?

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Jo_theluckycharm12
Jo_theluckycharm12 Posts: 3 ✭✭
in General questions

I have paid my invoice and it is like being on a hamster wheel trying to get some help from you - I only have remote access license and that means no telephone support. How can I start using Teamviewer again? How do I get the removed. The only help I can get is that "depending on the payment method it will automatically reset"

Please help this is very frustrating and has put me so far behind in my work...


Thank you

Answers

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @Jo_theluckycharm12,

    I confirm that no payment has been made to balance your due invoice.

    When exactly did you make the payment?

    Community Manager

  • Jo_theluckycharm12
    Jo_theluckycharm12 Posts: 3 ✭✭
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    Oh My goodness I paid 10/05/2021 via credit card - who do I speak to about this - who can I send proof of payment too?


    And thanks for responding so quickly :)

  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    I think calling us directly would be the best option for you.

    Community Manager

  • Jo_theluckycharm12
    Jo_theluckycharm12 Posts: 3 ✭✭
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    Thanks Jean I will try to do that - I have tried to call before and the recording on the phone says that because I have remote access license telephone support is unavailable...

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