Commercial use - Connection time out

Hello,

My teamviwer flagged me for commercial usage which was not the case. I use it for personal and private things only. So I raised a "reset ticket". Teamviwer responded the second day. But when I tried to use my teamviwer to connect it still displays "the commercial ussage message". Itried to raise another ticket to teamviwer support as suggested in the email but a massage popped up saying " I have already submitted a request which is being reviewed". Please, can anyone advise on what to do?

--DJ

I'm having exactly the same problem. I'm guessing it was a recent update to the software, but who knows.

I've been told by 'Yuri' at TeamViewer support to post a reset request, which I'd already done BEFORE I complained about the situation on Twitter, which got his response. Done it twice since. No response, no reset, nothing.

[removed per Community Guidelines]

TeamViewer was SO good, SO useful for helping my mom, and accessing my home PC from the road...UNTIL NOW.😣

I have two computer and an iPhone. By using my iPhone and my account i can access the computers; however, when I try to connect from my MacBook to a personal computer the TeamViewer keep timing out the sections saying that a commercial use was detected.

I do not know why TeamViewer flagged me as a commercial user since I use only for personal purposes.

Sincerely yours

I am having problem with teamviewer free in a PC after upgrading to Windows 10. I had teamviewer installed on that PC for several years and never had any problem using it free with the older version of Windows. But immediately after upgrading to Windows 10, I am getting kicked out when I try to use teamviewer.

Does not make any sense since the PC is running Windows 10 Home edition, used only as family room PC connected to a TV, and teamviewer usage on it is very very light - even for a free user. I see no reason whatsoever to flag this PC for commercial usage.

How can this be fixed?

send in a reset appeal. see first post of this thread.

I would like to express my appreciation to TeamViewer for the last several years for allowing me to occasionally help out my Church through remote access to manage the HVAC system. But I received a notice that I was not able to use the Private Non-Commercial version. I read the info and suppose that because the Church although non-profit does have paid staff was the determining factor. I also used it for assisting my 80+ year old brother before he passed away. It is wonderful tool and I will miss it. A big THANK YOU for allowing the use of the service. Take care

I use Teamviewer to help my legally blind and deaf sister in law. She is using some magnifying software that makes her screen very large, like each letter about 2-3 inches on the screen!

Occasionally, she gets stuck and can't move on, usually some button to click that she can't see. My wife would drive all the way over there half hour each way, or 45 minutes rush hour traffic just so she can move on with what she is trying to do on her computer.

Also, I was using Teamviewer to access my other computer in the back of the house where my printer is to print documents on my printer. My printer is suppose to be wifi, but for some reason the wifi does not take. I can then access the computer back there that is wired to the printer to print something.

However, I got nabbed as suspected commercial use. I have tried to explain this to Teamviewer but I haven't heard back from them yet for several day. So far my sister in law is okay, but not forlong. I'm not using it for work, I print things for my religious congregation. Is this commercial use as per Teamviewer policy?

Leon

I have no idea how this has happened, but now my sessions are time-limited. How can I prove that it's a free account?

Send in a reset appeal. See first post of this thread.

I am getting a request time out error whenever i try to connect the vpn for using TV. Is there any proper solution?

Hey, I'm getting a message "commercial use suspected" and then I get disconnected.

of course, I'm not using the software for any commercial use. I'm using it for my own laptop and pc and helping my family.

What should I do?

Thanks.

I have been assisting my dad learn how to use his laptop and my other family members if they have an issue with their PC.. but recently im getting timed out.

i looked it up.. and i found out that because team viewer judges it as commercial and i have to subscribe.

I have been playing by the rules. Yes I use this from a computer that is connected to a commercial environment. They have connected to my computer after I logged out, when I logged back in, I use it for personal use, however after 3 seconds I am booted out. $50 a month for 4 devices is a bit rich. a $1.00 a month per device, I could consider that. But again my use is for PERSONAL access. What gives?!?!

I live in NY and have an 82 year old mother in Ohio. She is not able to do much on the computer and I used to be able to help her through team viewer. Now it kicks me out after 30 seconds. I do not use it for business as we have different platforms here and teamviewer is not one of them.

How do I resolve so I can help mom?