Same here. I reported it in another post and got an email with a link to a 'reset', and was told to fill out a form, but there is no form to fill out at the link https://www.teamviewer.com/en/reset-management
CHAT gives four options that do NOT include addressing my time out problem.
Can someone help to advise why my account has been restricted? I am just helping my sister-in-law and its frustrating that this has happened. How do I reset this?
Thanks in advance,
Follow the directions exactly. No spaces between TV ID numbers, just use comma. No spaces in (non-usa) zip codes. Try that to see if it helps. Share your results here with others if it works.
Sounds like you are using TV commercially. That is not for personal/private use. Unless you know of some education exemption. Read the first message in this thread along with the blog mentioned in the message.
Good luck with that long procedure. I don't think it will work in the long run. Fill out the RESET MANAGEMENT form mentioned in the first message.
@FuzzmanKs it seems that you and I seem to be doing the heavy lifting for teamviewer in constantly pointing users to the need to go through the reset management process. 😃
It would be so much easier if Teamviewer gave proper notice and a link to the reset process before they deem users to be commercial users.
Hi. I have logged four tickets for removing the commercial use flag, sending in all the correct teamviewer ID's etc. Each time I receive an email back from support stating that the flag has been removed... Yet I am still being flagged for commercial usage. Please help!
I use this to connect to computers at home. Not for work. Im away from home with no access to printer or scanner to fill out the reset form. But need to access computer at home for more then 15 sec. How can i fix this?
Where is Esther?
Why am I getting time restricted on my personal use Free license, from home?
Teamviewer have tightened up their process of identifying commercial users using the free service. This has resulted in many false positives. Send in a reset request (see first post of this thread).
Hi, I use TeamViewer only at home, not for commercial purposes. I never receive money for my studies.
I already sent 2 messages that I can't find and I received no response.
I hope that it'll possible to reactivate my free licence that I use for connecting my home computers.
Erminio Giuseppe Carlo MOSTACCI
I like so much TeamViewer that I wish to propose my idea.
Maybe it can be useful in some way. Why don't proceed with a contract's form for STUDY and Research of Operative systems, etc at a discounted price? I can think at a form of 50-75% of discount in this case.
I would agree with a reduced payment, because for personal NO-MONEY use, the full contract is too much expensive.
I hope this idea may be considered.
Please, give me an answer also negative.
Thank You for all.
I don't work for Teamviewer. I'm just a personal user like most people here.
I have a free license for personal use. Both computers are set exactly the same. I only get one-way street connection (desktop to laptop), it does not connect the other way. Any ideas, tips, please.
I'm a Personal (free) and Professional (payed) TeamViewer user. (and don't have TeamViewer shares 😉)
As many have experienced, my Private account has also been blocked, .... only once and already some time ago.
The reason for the blockage is that TeamViewer does not use your account information to check the commercial use policy, but the "Partner ID / Your ID". This is actually a " Machine ID", with no relationship to your TeamViewer account. This " Machine ID" is the same for every Windows user on a certain machine (PC).
If the "Machine ID" has been identified as "Commercially used", your free account fill be flagged. I don't know how TeamViewer executes its "Non commercial use" policy, but I don't think you get flagged on the first occasion.
What can you do to prevent from being flagged:
1) Don't mix Personal (free) and Professional (payed) use on one machine (PC). Even if you have separate TeamViewer accounts.
2) Use you private PC only for your Private free TeamViewer account for helping you friends and family.
3) Use a separate (home) PC for connecting to your PC at work or other commercially used PC's and server (always commercial). And use your Professional account.
If you stick to these rules, I think you will stay out of trouble..
For the experts: If you want to use both account types on one PC, you can consider setting up a Virtual Machine on your PC and use the Virtual PC for one of the accounts and keep everything nicely separated.
And in the event you get blocked, contact TeamViewer support. They are there to help you!
PS: Of course, it would be nice if TeamViewer used a better algorithm for detecting commercial use and a more customer friendly mechanism to point out that a certain connection cannot be made, because of the "Non commercial use" policy.
That work network (commercial) is most likely what is triggering TV's system to think you are operating commercially. Even if you convince TV to reset your personal TV account, their notice to you (in the approved Reset Management) says suspicious activity in the future could trigger a block on your account again. Besides, your work should not allow you to be connecting to personal devices. That is poor security system management. But that is between you and them. If you really must connect to your home system from your work location, you might have to use a smartphone or tablet that is NOT connected to work WiFi in order to connect to your home device.
Who the heck is Esther? I've seen the name mentioned a few times. I assume it is a TV employee that offers support in other threads? I've been following this thread for weeks now and don't recall any TV support people. Occasionally a post (or quoted post) from a moderator.
This would not be the proper thread to put your suggestions. This thread is (apparently) community-user-based support only. No TV employees here. I'm sure there is others parts of this forum that is for suggestions.
I have one PC that has apparently been flagged in error for commercial use. I've requested and been granted a reset three times but still get kicked off a minute or two after connecting. I tried calling for support but was sent to this community for answers.
What do I need to do to get a home PC cleared to use after numerous resets fail? Can I change the Teaviewer ID for this machine and start over? If so, how? Should I continue asking for a reset until one sticks?
If this has happened to anyone else and there's a solution out there please help me find it.
When connecting from Win10 to Arch Linux on a RPI3.
this free version has turned into a joke, machines I have used for years set up as private use work once and because I have a bad connection i loose connection, try to reconnect then it blocks me and tells me its for personal use and connection blocked because of timeout and i have been connected for 1 minute. Im over this and im not paying the crazy price of 50 a month for a private usage thats totally unrealistic for a single license, must be time to look for another solution, pity this was a great free tool
so many complaints for the same issue, this company needs to get its act together
@EdwardUK - I noticed that. I had pretty much decided that most of the folks posting asking for help have not done any reseach and that I was only going to respond to those it appeared to have done some research first. I might still unsubscribe from this thread because I'm not sure anyone is getting our responses. Maybe i should have been including the @ Username . I did get a notification from TV forums that you had mentioned me in a comment. I assume it was because you included the @ and not because you Quoted a message i wrote. I agree that TV should provide some information on what an account holder might try and do. A link in their warning pop-up would be good.
The timeout after a few seconds is happening between any 2 pcs. Not able to use teamviewer now.
My suggestion is that you search for another alternative.
It happened to me before. I rarely used Teamviewer. Maybe once or twice a year. But when I do, I may be a couple of hours cnnected to one or two computers.
The first time, I sent an e-mail asking them why I was flagged for commercial use, and they didn't explain but they allowed me to use it again.
That was a year ago. I've been a couple of days trying to connect to my server and another computer that's having problems connecting to the server. And I can't. 30 seconds and I'm out.
Then it says that my coneection is blocked for a minute or so. I try again, and again the same message saying that the connection is blocked.
Desperate, because I can't go to the office (I had an accident, and I can't walk for the moment), I decided to pay one month of the license.
And not only the price has gone up quite a bit, they pretend that I pay for a full year... they don't give you the choice to pay only for a month.
hello i use team viewer to my all pc close or controlling and use my girl friend pc use but Did team viewer limit the session because it thought I was using it for a commercial job. Can u help me
One of my home computers (Jupiter, a Windows 10 machine) has been
blocked because of suspected commercial use. I put in a statement
through the automated system but have not heard anything back. The
Teamviewer ID of Jupiter is XXXXXXX. It appears that the
Teamviewer ID in the PDF I submitted is that of the machine I was
connecting from (a Mac).
I have since looked through my Teamviewer connection logs and suspect
that the machine was locked out for reporting a location of 'London'. My
home location is Sydney. However, Jupiter is connected to my TV and I
use a VPN (Hotspot Shield) to stream media from the UK. I forgot the
machine was still on the VPN when I connected (the VPN stayed connected
overnight). Jupiter never has, nor ever will be physically in London.
As I noted in my original correspondence, I am semi-retired and do not
use Teamviewer for commercial purposes. I mainly use it for controlling
machines around my home (several linux boxes, a Mac, a couple of Pis and
a Windows 10 machine---Jupiter---and a WIndows 7 box that gets switched
on occassionally). I will occassionally provide computer support to my
I would appreciate you reenabling access to all my machines.
Looking forward to hearing back from you shortly on this matter.
(Donald) Glenn Geers