Commercial use - Connection time out

That work network (commercial) is most likely what is triggering TV's system to think you are operating commercially. Even if you convince TV to reset your personal TV account, their notice to you (in the approved Reset Management) says suspicious activity in the future could trigger a block on your account again. Besides, your work should not allow you to be connecting to personal devices. That is poor security system management. But that is between you and them. If you really must connect to your home system from your work location, you might have to use a smartphone or tablet that is NOT connected to work WiFi in order to connect to your home device.

This would not be the proper thread to put your suggestions. This thread is (apparently) community-user-based support only. No TV employees here. I'm sure there is others parts of this forum that is for suggestions.

When connecting from Win10 to Arch Linux on a RPI3.

so many complaints for the same issue, this company needs to get its act together

The timeout after a few seconds is happening between any 2 pcs. Not able to use teamviewer now.

hello i use team viewer to my all pc close or controlling and use my girl friend pc use but Did team viewer limit the session because it thought I was using it for a commercial job. Can u help me

Hi guys,
One of my home computers (Jupiter, a Windows 10 machine) has been
blocked because of suspected commercial use. I put in a statement
through the automated system but have not heard anything back. The
Teamviewer ID of Jupiter is XXXXXXX. It appears that the
Teamviewer ID in the PDF I submitted is that of the machine I was
connecting from (a Mac).

I have since looked through my Teamviewer connection logs and suspect
that the machine was locked out for reporting a location of 'London'. My
home location is Sydney. However, Jupiter is connected to my TV and I
use a VPN (Hotspot Shield) to stream media from the UK. I forgot the
machine was still on the VPN when I connected (the VPN stayed connected
overnight). Jupiter never has, nor ever will be physically in London.

As I noted in my original correspondence, I am semi-retired and do not
use Teamviewer for commercial purposes. I mainly use it for controlling
machines around my home (several linux boxes, a Mac, a couple of Pis and
a Windows 10 machine---Jupiter---and a WIndows 7 box that gets switched
on occassionally). I will occassionally provide computer support to my
daughter.

I would appreciate you reenabling access to all my machines.

Looking forward to hearing back from you shortly on this matter.

Regards,
(Donald) Glenn Geers

Seems that if they have stopped allowing free personal use the could at least state that instead of ignoring everyone. I've moved on.

I'm trying to use this for personal use to help out with my relatives like its meant to be used for. The license says (non-commercial use) which I believe that is right??

The error I'm getting says (Your TeamViewer session has timeout and will be closed) while i am showing my family a certain program. Why I try to reconnect I get (your connection is blocked for a minute)

All of the computers that I have this installed on are registering the same non-commercial use. Anyone know why this is happening? Unless i need to request a account

@xaris - Servers are not allowed on the free program use. From your description, connecting into the office sounds like commercial use to me. I think you are being flagged because of this: https://community.teamviewer.com/English/discussion/comment/121791#Comment_121791

I don't think you will hear from Teamviewer since you are a free user. Read the first message in this thread and the blog it mentions. I think you should resubmit the Reset PDF and list the TV machine ID's of each computer you are using AND connecting to. I think you can list 10 machine ID's (don't use spaces between the coma). I suspect the VPN is what caused the problem and not the fact that it appeared you were connecting out of country.

Dear Sir/Madam,

As I mentioned in my previous emails, I am using TeamViewer only for private use.

I have sent the self-declarations four times (May 13, June 1, June 7, and June 10, 2021). I received your troubleshooting emails on June 5, June 8, and June 11, 2021, but TeamViewer is still cutting out after one minute.

The main PC, used by only myself, is fixed at my office. I do not share my office or main PC, and I am the only one with access to my office and the main PC. I have been remotely controlling the main PC from my home for checking emails and reviewing papers a few hours a week.

As this issue has still not been resolved, I would like to delete my current TeamViewer ID and set up a new one. Please delete my TeamViewer ID as soon as possible.

1.　Main PC ID: ***Information removed as per Community Guideline***

 2.　ID when accessing from home: ***Information removed as per Community Guideline***

Thank you,

I'm a user of TeamViewer since the beginning of time and lately the mobile app (android, latest version) flagged my use as commercial use even though I'm only using it to connect to my remote PC's at home and at my parent's house. After 1 min the app force-closes the connection and won't let me reconnect for about half an hour.

I searched the website for 15min in order to contact technical support but it seems TeamViewer don't open that option to someone who doesn't pay and only use their free service.

How do I make it stop/where can I contact tech support directly so they can review my case with a human operator so they can unflag me as commercial use violator?

Thank you very much for all =]

@JoshP Thanks for your reply on my other post.

I have to say though, that my problem is more complicated than

this.

First time I asked the reset, I only put my desktop ID. Didn't

realize I had one ID per machine. I re-asked for a reset, this time with the

three computer IDs. I received a confirmation saying that the reset was

performed. Well... I still can't use TeamViewer. This is why I made my post. I

know what I (theoretically) have to do to have my account reset. I’ve done it,

I’ve received an email confirming the reset of my account… Still can’t use TeamViewer!

I have been 'identified' as a commercial user. I have gone thur the process of completing the online form 4 times and have recived 4 emails saying I am an authorised 'personal' user ........ see below .........

Dear User,

Thank you very much for sending your self-declaration of private use to us.

We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.

We acknowledge that you are using TeamViewer for private use only on these devices.

Yet when I connect to my wifes laptop and desktop I get kicked out. I am using my persoanl laptop to connect. My work laptop does not have Internet access.

What is the point of completing the online forms, getting the e mails saying all is good, when quite clearly it is not all good.

The question now is are the Support at teamViewer just not capable of performing the task required or do they, TeamViewer, just do not care?

I have just submitted mt 5th online form ......... does anyone have more submissions than that?