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Commercial use - Connection time out

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Comments

  • Stez68
    Stez68 Posts: 1 Newbie
    edited June 2021

    Has anyone uninstalled and reinstalled (presumably on both partner machines) and had the issue be resolved?

  • Regbrook
    Regbrook Posts: 2 ✭✭

    This has started today for me as well uninstall the 32bit version and download the 64bit version. very frustrating as it claims free version has unlimited use. With the way everyone is working now this should not be happening. Maybe they have done this so you have to buy a subscription

  • Regbrook
    Regbrook Posts: 2 ✭✭

    Sounds like it may be a TeamViewer issue there are many posts about this today and it has happened to me also today. With majority of people working remotely now wonder if they are doing this so you have to buy a license

  • StephenHait
    StephenHait Posts: 2 Newbie

    Thanks, Regbrook. Have used TeamViewer for years. Ditched the product today as it had become unusable.

  • ChaosArray
    ChaosArray Posts: 1

    I'm having the same issue... I haven't used TV for maybe a week, but it's been fine for years, now it's disconnecting after 54 seconds,

    I've also sent a reset request, because, why not?

  • Fede15012
    Fede15012 Posts: 4 Newbie

    Me too

  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • Fede15012
    Fede15012 Posts: 4 Newbie
    me too but only if I try it from the PC, with the smartphone I can use it as long as I want
    


  • bingston
    bingston Posts: 1 Newbie

    A while back I was suspected of commercial use. I contacted TV and they fixed my account. Shortly after that I began getting disconnected after a short time of using it and get a "Connection blocked after timeout" message. I don't know what's happened, but I can't seem to get it fixed. It's virtually unusable now.

    Can someone please help me with this. I use this to help my family or connect to other computers in my house, and I'm unable to do so at the moment. Thanks in advance

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

  • Crysty
    Crysty Posts: 4 Newbie

    Reset management is not working anymore. You can't download the pdf file to be signed.

    Probably, after a change, Teamview team is overloaded because of too many requests created to solve wrongly categorized commercial use.

  • Crysty
    Crysty Posts: 4 Newbie

    The reset form is not working in step 2, when you try to download pdf file. Can you check if is an issue?

  • Crysty
    Crysty Posts: 4 Newbie

    I want to mention that I get an message that I can connect at a specified time, but when I tried it, I got another time and so on. Even I tried after 10 or 15 minutes it's the same.

    Are these bugs created with Teamviewer team will?

  • AwatITWork
    AwatITWork Posts: 1 ✭✭

    Hello everyone,

    Does anyone know how to use TeamViewer for free? They have removed the free version

    I am using 15.19.3

  • Esther
    Esther Posts: 4,089 Former Community Manager

    Hi there,

    TeamViewer free is still available - however, as usual for private use only.

    Please see this blog post for more information: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair#latest

    Thanks, Esther

    Former Community Manager

  • ahmedsarhan97
    ahmedsarhan97 Posts: 1
    edited June 2021

    Hi, this ID: **Do Not Post TeamViewer IDs** is considered as a commercial use and they blocked it and need a license but in fact this is ID is for personal use so please can you unblock this ID

  • Carol13
    Carol13 Posts: 2

    For the past 2 days TV times out after 5 minutes! I am using the same computers that I have always used.

  • FabioCrema
    FabioCrema Posts: 1 Newbie
    edited June 2021

    I am user of Teamviewer for a long time, of free version, and only for my personal computers or to fast help a friend for a couple times. Now I can't use the service, it don't open any remote computers connection or shows me the message of 5 minutes and "Commercial Use Detected". What Can I do? I don't have budget neither necessity to sign a payed licence!!

  • Tammy21
    Tammy21 Posts: 1 Newbie

    TeamViewer says I need commercial licenses. I only use it for personal use. It’s kicking me out. I’m not computer sappy. What do I do?

  • TA2DE
    TA2DE Posts: 1
    edited June 2021

    Reset page takes me back to the info page... How kind of a link is this?

  • spv
    spv Posts: 1 Newbie
    edited June 2021

    what can I do?

  • timothylangness
    timothylangness Posts: 1

    Same problem here. submitted issue with support form somewhere on the help site and haven't heard anything for a couple of days. very inconvenient at the moment as i am literally all the way across the country for a funeral and trying to connect to and access my home network and home machine.

  • carlyboy
    carlyboy Posts: 1 Newbie
    edited June 2021

    Hi, with my free Team Viewer, I keep having this message ... My Team Viewer session has end and will be terminated.

    How do I solve this problem ?


    Thkx in advance and have a great day!

  • Heinrich_k
    Heinrich_k Posts: 1 Newbie

    I have the same problem.

    I occasionally use teamviewer to help my mother or sisters with their systems, but mostly I try to use it to manage an old laptop I use as a print server.

    But for several months now, I get annoyed by all my connections getting cancelled after mere minutes. Sometimes seconds.

    "This was sponsored by teamviewer.com - did you enjoy your experience" - well not much of an experience lately.

  • helen261
    helen261 Posts: 1 Newbie

    I have same problem i was suspended but my account was allegedly reinstated but i can't access it.

  • Organic
    Organic Posts: 0
    edited June 2021

    Remote control access was limited again in a week.

    Please release the access limitation.~

  • zerkms
    zerkms Posts: 1 Newbie

    It's again that time of year when teamviewer thinks I'm using it commercially.

    While I use it couple times a year to support my and my wife's old parents that live on a different continent.

    It happened once before and somehow I could find how to ask to unblock me easily. But not anymore - 20 minutes are spent to find a direct support link, with no results. Hence I'm here.

    So, how to prove now I'm using it just to support siblings?

    Thanks!

  • Donmarsh
    Donmarsh Posts: 1

    Can't download pdf file

  • Kaantje48
    Kaantje48 Posts: 0 Newbie
    Teamviewer disconnects after 2 minutes on my macbook pro.
    Not on my windows laptop.
    What could be the cause.
    Resetting via teamviewer.com does not help.