Commercial use - Connection time outAnnounced
Hi all,
๐ Request your reset here ๐
Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:
๐Click here for reading the blog article๐
Further articles:
Why do I see 'Commercial use suspected' / 'Commercial use detected'
๐ Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
๐ Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.
If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!
See also: https://www.teamviewer.com/en/pricing/commercial-use/
Thanks and best,
/JeanK
Community Manager
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Comments
This has happened in the past, but TV was prompt about getting it resolved. This time, I've not even recieved *any* notification that they've even recieved the form to have the "commercial" flag removed from my system/account.
Is there anything that can be done to clear the false accusation of commercial use or, alternatively, any means of contacting TV (with regards to this issue) to see if they've even gotten the form into a queue of some kind?
As of right now, I'm not even getting the 5 minute connection the application states I'll get. It cuts the connection in a minute or two every time I've tried, making it wholly unusable. And, yes, I've timed it.
Yeah their auto-filter nipped it because it thought I posted a TeamViewer ID.
Try this instead: Permira-Backed TeamViewer CEO Favors Possible German Tech IPO
"https://finance.yahoo.com/news/permira-backed-teamviewer-ceo-backs-**Please do not post TeamViewer I..."
Dead link unless they truncated it.
After getting my warning yesterday, setup [third party product]
Both work great. I recommend *bleep* for anything using the same email address in your browser and I recommend AD for family/friends where you don't want them logging into your email address in the browser.
I still have teamviewer installed becuase it does work between residential connections. So far, it only triggers the warning if you're using a commerical connection: internet at restaurants, work, school, etc.
But this way, if teamviewer doesn't work, I have two other solutions already setup and waiting for me to use them.
They should seriously just limit the amount of PCs or time used or something, instead of trying to judge everything by whether its a "commerical" connection or not. Lots of "commerical" connections are used for personal use.
I'm guessing TV is cleaning house and making it orderly for their potential IPO. Time to boot the freeloaders and close support for them. No tickets allowed. No notification that a support form was submitted appealing their claim of comercial use. Playing an automated message and hanging up when you call into support for the free client. Nothing.
Yesterday my Team Viewer 14.4 started timing out after a few minutes. I have not had a problem with it before this. Also, I have not changed anything on my laptop or any of the settings with Team Viewer. I uninstalled the software and reinstalled the software, still having the same problem today. I did a google search for this issue and no help there. Any assistance would be appreciated because currently the software is unusable and I'll have to move to ***Third Party Product***.
I have, it took around 25-40 days, but no matter what, it keeps reoccuring.
Because something keeps re-triggering it. I even remote from my phone to my home PC.
If I needed to access some personal data on the go, or run updates to my PC games so they're in a ready, playable state when I'm home - but TeamViewer warns that if I'm connected to a public WiFi: Starbucks, McDonalds, etc
That will trigger it again. Because I'm connecting in from a Commercial connection. Which I don't do, as I have a large enough mobile data plan to not rely on unsafe public WiFis.
So then I was warned based on how the Mobile ISP relays, it may be detected as commercial as well..
I've been detected at least 4 times by now. Their detection system is WAY too sensitive, and is leading to more false detections than anything.
#metoo: I was also restored to free, after submitting the form for all the TV IDs... after a while (I didn't count and didn't kept the email) I receive an email that's ok... but it didn't say for which ID it was ok. So I kept using version 9. After another while I received another email which said for this ID (again they didn't say which one) we cannot determine the personal use, sign the form that you're using it for personal use and send it back to us. Again no answer at all, and after a while version 9 was obsoleted, I could no longer use it (they were backporting warnings in this version too), I installed version 14 and voila, I was free again. For how long? No one knows.
@Closed account it took 33 days after I sent in the form. since nothing had happened by that 33rd day I messaged them again. suddenly it worked again but they never send me a message or email to tell me they had switched it back on.
Heh, just noticed they've edited one of my posts where I was speaking about TV and THEIR OWN offer that appeared. **bleep**, we've been discussing this "free" issues for months if not years, and there were people (myself included) saying that personal licence price-adapted would also work for us, and when we discuss your best offer this is verbotten, too?!? How ridiculous!
There are various types of virtual network computing software like TeamViewer out there [removed per community guidelines]. The [removed per community guidelines]. You will need some type of VPN software to go with it if the computer is not on your home network (like family and friends). I'm thinking about ditching TV because they're getting downright nasty with their accusations of commercial use when that has never been the case, and restricting how often I can reconnect to a machine and how long I can connect for. It's extremely petty. Their licenses are HORRENDOUSLY expensive. So much more than most home users would ever conceive of paying for. They are undermining their product and future commercial customers in my opinion. They probably don't even have enough commercial customers as it is since they charge an arm and a leg for their app. That's why 90% of users in a commercial environment probably use it instead of paying for it. They end up punishing everyone because they're a bunch of tight **bleep** who have a very oversized opinion of the value of their product.
I've had it happen too and I promise I haven't been paid. Especially when I am coming from my own network to my network. I'm not sure what has changed as I've used it for years. [removed per Community Guidelines]
If, as reported in other posts, connecting via what their algorithm says is a commercial WiFi, I guess I'm guilty. Two or three weeks ago I used a tablet to connect to my home PC from a medical clinic's waiting room while waiting for my SO to get out from an outpatient surgical procedure. (Insert eyeroll here.) Funny, though, I didn't get the commercial use pop-ups until this past Sunday.
doing the same thing to me. I use it to connect to my upstairs computer and downstairs. also use it at work to connect to home computer to shop. Now it's flagging me non stop. Any fix to this??