Sunsetting of Outdated Minor Release Versions - suppress
How can I suppress these messages?
Best Answers
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Apparently, the update possibilities are not available in your scenario.
In this case, a manuall uninstallation/installation of the desired version is required.
Community Manager
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As we do not have a clear timeframe, I will just create a ticket for you.
Please check your email inbox for your support ticket.
You will just need to reply to the e-mail by writing your support request.
Community Manager
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Answers
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Hello @pmkdatabase,
You can disable these messages by updating your TeamViewer clients according to the license you have.
Please find more details here:
Community Manager
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I have version 13
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Could it be that one of your clients you are connecting to are still on an old version?
Community Manager
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There are differences in the minor updates. How do I get everyone on the same one without TV updating to the latest major version?
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When clicking on the Update button, the software will prompt you to choose two options:
- Update to the latest version within the major update
- Update to the latest version major update
If your clients are already in version 13, but in an old minor update, you will need to choose the first option.
I hope this could help!
Community Manager
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I don't see any update button. I do see Help, check for new version. There I get what is shown on this screenshot.
the screenshot doesn't seem to be attaching. The message is: The new major version 15.2.2756 of Teamviewer is available. Your version is 13.2.36224. Do you want to install the new version now?
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Apparently, the update possibilities are not available in your scenario.
In this case, a manuall uninstallation/installation of the desired version is required.
Community Manager
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OK, but can you assure me that is not going to use up one of my 10 "moves". I only have a couple left.
Cancel that - I think it'll be okay. I have to test some more.
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Even if you use all your moves, you can request our customer support to reset your license moves.
You can do this once a year. 👍
Community Manager
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Thanks. The updating of my remote clients is going okay.
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I'm tried to do a reinstall on Windows Server 2012 but it is failing. I have uninstalled the old version. The TV folder with one dll still exists. (tv_x64.dll). The install window is unusual. When I accept (basic) the install proceeds but fails at the very end.
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This installation bug would require more digging.
Please submit a ticket and attach the log files of the impacted device so our engineers can investigate.
Community Manager
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OK. Thanks.
Tried to enter a support ticket and got bounced back here.
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Sorry - my bad. We currently have issues with ticket creation.
You can either wait for tomorrow once the issue will be fixed, or you can also call us directly:
Community Manager
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OK. I'll try tomorrow. thanks.
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Same - can't enter a support ticket and calling is not convenient. Do you have a firm timeframe for fixing the ticketing problems or is there another way I can reach tech support?
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As we do not have a clear timeframe, I will just create a ticket for you.
Please check your email inbox for your support ticket.
You will just need to reply to the e-mail by writing your support request.
Community Manager
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Excellent. Thank you.
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