me too but only if I try it from the PC, with the smartphone I can use it as long as I want
A while back I was suspected of commercial use. I contacted TV and they fixed my account. Shortly after that I began getting disconnected after a short time of using it and get a "Connection blocked after timeout" message. I don't know what's happened, but I can't seem to get it fixed. It's virtually unusable now.
Can someone please help me with this. I use this to help my family or connect to other computers in my house, and I'm unable to do so at the moment. Thanks in advance
Reset management is not working anymore. You can't download the pdf file to be signed.
Probably, after a change, Teamview team is overloaded because of too many requests created to solve wrongly categorized commercial use.
The reset form is not working in step 2, when you try to download pdf file. Can you check if is an issue?
I want to mention that I get an message that I can connect at a specified time, but when I tried it, I got another time and so on. Even I tried after 10 or 15 minutes it's the same.
Are these bugs created with Teamviewer team will?
Does anyone know how to use TeamViewer for free? They have removed the free version
I am using 15.19.3
TeamViewer free is still available - however, as usual for private use only.
Please see this blog post for more information: https://community.teamviewer.com/English/discussion/94784/thank-you-for-playing-fair#latest
Former Community Manager
Hi, this ID: **Do Not Post TeamViewer IDs** is considered as a commercial use and they blocked it and need a license but in fact this is ID is for personal use so please can you unblock this ID
For the past 2 days TV times out after 5 minutes! I am using the same computers that I have always used.
I am user of Teamviewer for a long time, of free version, and only for my personal computers or to fast help a friend for a couple times. Now I can't use the service, it don't open any remote computers connection or shows me the message of 5 minutes and "Commercial Use Detected". What Can I do? I don't have budget neither necessity to sign a payed licence!!
TeamViewer says I need commercial licenses. I only use it for personal use. It’s kicking me out. I’m not computer sappy. What do I do?
Reset page takes me back to the info page... How kind of a link is this?
what can I do?
Same problem here. submitted issue with support form somewhere on the help site and haven't heard anything for a couple of days. very inconvenient at the moment as i am literally all the way across the country for a funeral and trying to connect to and access my home network and home machine.
Hi, with my free Team Viewer, I keep having this message ... My Team Viewer session has end and will be terminated.
How do I solve this problem ?
Thkx in advance and have a great day!
I have the same problem.
I occasionally use teamviewer to help my mother or sisters with their systems, but mostly I try to use it to manage an old laptop I use as a print server.
But for several months now, I get annoyed by all my connections getting cancelled after mere minutes. Sometimes seconds.
"This was sponsored by teamviewer.com - did you enjoy your experience" - well not much of an experience lately.
I have same problem i was suspended but my account was allegedly reinstated but i can't access it.
Remote control access was limited again in a week.
Please release the access limitation.~
It's again that time of year when teamviewer thinks I'm using it commercially.
While I use it couple times a year to support my and my wife's old parents that live on a different continent.
It happened once before and somehow I could find how to ask to unblock me easily. But not anymore - 20 minutes are spent to find a direct support link, with no results. Hence I'm here.
So, how to prove now I'm using it just to support siblings?
Can't download pdf file
Teamviewer disconnects after 2 minutes on my macbook pro.
Not on my windows laptop.
What could be the cause.
Resetting via teamviewer.com does not help.
I have been using the free version of TeamViewer to connect to my home computer when I am away from home. I am retired, so it is not for commercial use, only personal use. Recently my connection has been timing out after about 30 seconds and I see the reason seems to be because TeamViewer suspects commercial use. I have sent the form to restore my account about ten times. Each time I have received an email from them saying it has been restored but it has not. I am at a dead end. Any help with this will be appreciated. Thank you.
Every time I try to remote into a friend or my family's computer for the first time, I'll be successful getting in but after a few seconds I get kicked out of the session, then a window will display the following
"This was a free session sponsored by www.teamviewer.com. Teamviewer sessions are free of charge for personal use. We thank you for playing fair!".
Then when I try to reestablish another remote session with the same computer, I receive the following
"Unable to connect" window message "Connection blocked after timeout. You license limits the maximum session duration to a partner. Immediate reconnects are blocked. Please try later or upgrade your license. Connections to this partner will be blocked until 11:42."
At the top of my teamviewer client application reads:
Free license (non-commercial use only) - Angel
Not sure why this is happening to me now. It never happened before. I've uninstalled, downloaded and reinstalled the latest version 15.19.3 (both 32 and 64 bit version) and still the same problem persists.
Can someone help or advise ASAP? Thanks, really appreciate it.
Teamviewer disconnects me after 1-2 mn and its not a network issue even on the same network :
Your TeamViewer session has timed out and will be closed.
and then prevents me from reconnecting :
Connection blocked after timeout
Your license limits the maximum session duration to a partner, immediate reconnects are blocked. Please try latr or upgrade your license.
Connections to this partner will be blocked until 16:09
But then at 16:09 it still says the same message till 16:10 and at 16:10 till 16:11 etc till maybe an hour later I can use it again and then get blocked after 1-2 mn again
I contacted the free license suspected commercial use form and got approved :
We have successfully reset the TeamViewer ID(s) you submitted via the form provided earlier.
We acknowledge that you are using TeamViewer for private use only on these devices.
So how do I get teamviewer to not disconnect me ?
Teamviewer Connection is disconnected.
I don't use Teamviewer for commercial use.
Please research my Teamviewer usage.
Likewise, I always use it between two computers but because I use my VPN it probably keeps tripping that I am using it commercially when I clearly don't they can research my account and my usage as well please this is frustrating 3rd time that happened to me.
One remote PC that I have accessed often through the years to offer help to, is now timing me out after 30 secs - and then I am blocked from re-connecting for a period. Another PC, almost as far away, presents NO restrictions. How can I restore unrestricted access to the 'first' mentioned ?
I have tried to find an email address for support, trying to find out if my Teamviewer account will be reset? It has been a number of days now, whereas the from I submitted stated that the response would be in two business days.
can anyone supply me with a support email address please?
how can i fix that ?
it kicked me out in 30sec
im using it for personal use only !