And it is STILL not working !!
I have tried a different browser, AND a CHAT session AND renaming the PDF to pdf
and I notice that the 15 odd complaints since Nov 2020 ... don't seem to have got any attention.
After 3 hours of trying I have an email detailing the problems ... but to whom can I send it ??
Hi all. I hope this helps.
I have been on with support and although they have many "theories" as to why this is happening, none of them are factual solutions or answers.
I have been a paid business subscriber for over a year now, and maybe 30% of the time the product (for mobile) actually works .
There is literally no rhyme or reason to this. I just completed testing, myself, with 3 iPhones from 3 different people. All are running iOS 14.6. 2 are iPhone 11's, one is an iPhone 12 Pro (Mine).
When connecting to either of the iPhone 11's, it worked perfectly. But when I connected to mine, I got the "TeamViewer session will be disconnected in 1 minute! Screen sharing will continue." drop down banner. And it kicked me out of my own iPhone (I was logged in through my Mac) after 15 more seconds. I connected again, and the same thing happened. I waited a few minutes and connected again, and what do you know...... for literally no reason at all I was able to stay connected for 10 minutes.
So this PROVES that there is no real reason for why it will and won't connect to other phones or iPads. You just have to get lucky it seems.
By the way, I was on a VERY stable wifi network at my office for all of this testing.
I would LOVE to hear if this aded info was able to help any of you. I might request a refund unless they can really give me a solid answer. And he REALLY frustrating part is that when I call support, the first time in March of 2020, they blamed Apple's iOS software and the security. Not this time, they finally admit that they are aware of "some issues" with it, but gave me no answer. They gave me a ticket, and I would guess I am still not going to get a solid answer. And what's more frustrating is when you call support and ask them if they are aware of this issue, they always act confused and say "no". But any basic google search will tell you that this issue has been going on for years. I mean....just look at this thread alone.
TeamViewer. I support your product. I am a paying customer. Please do better with your support. Maybe say to me "Yeah look. The mobile remote product that we sell is not a great product. It only works some of the time. We don't know why." At least that would be honest.
I start having the same problem, "Your connection has been blocked because of very high activity level". I only work on a couple of computers usually for updates and maintenance. I have used the free version of TeamViewer for years and had no problems. I don't understand where the high activity level is in reference to since I only use TeamViewer slightly. I do have two other laptops that I work from at different times.
I cant even stay connected for 15 seconds before I get booted! im on free version and only have 3 computers on my list, all of them are mine for work. Office, Home and Laptop... for the past few weeks, I cant even stay connected for 15 seconds before the session is terminated.
...what the heck happened to TV?? why is TV always so inconsistent with it's Free version, what we're allowed to do, how long can we do it, etc... is TV intentionally trying to **bleep** off their customers?!!?
For crying out loud, I can't even find an email on their website without going on a digging session!!
How does a company provide a subscription service software but makes it so hard to get in contact with anyone.... unless of course you pay the premium.
I have seem several recent mentions on other forums that TV free is no longer a viable option for private individuals who use it for supporting family members or friends - connections being shut off within a minute or so after some Commercial Use warning shows up. Some even have had TV Support 'reset' their accounts to regain access, but again, shortly after, same Commercial Use disconnects.
I have not used TV for a bit, but am not wanting to use it to support a child going off to living my herself for the first time. I need a reliable tool, something to access when needed to lend a hand (which I assume will be frequent because she is no really computer savy). I do not have time to test TV out now (she is leaving in two weeks) to see if concerns are valid.
After 4 years of post and 306 pages of problems - what is Teamviewer going to do to improve the situation.
I appreciate that these are 'non paying' users but they are also 'potential influencers' - and you have approx 3000 upset 'potential influencers' !
In the meantime I wait and wait and wait for some response to my request for re-evaluation of use.
I have just found how to bypass the disconnect problem, I am using the TeamViewer for a long time and still using it for free 😁
The solution is to renew your ID 😎
Let me know if anyone needs help.
I get this when I connect
The time I can stay connected varies but is usually just a few minutes. Them I get this message
Click on OK and then I see this
The More info button takes me to https://www.teamviewer.com/en/info/commercial-use/
I have reported that my use is non-commercial, and had both my Id and the partner Id reset, but the problem persists!
I'm annoyed I'm pc team viewers been blocked any way around it I can't afford 40quid a month I only use it to connect to my computer when I'm doing exsize bike at gym and looking up things I was warned I emailed team viewer told them I only use it on my home personal computer I don't have a job so can't afford ,there costs its ridiculous how us my personal computer commercial I don't have a business [removed per Community Guidelines] since they don't do free computer viewing anymore and just want money you don't have and filled in form 4 -5 days ago I know covid has hit company's hard but picking on free users with zero income is mean
My brother and I manage our 90 year old mother's laptop using TeamViewer remote desktop. She lives alone and is very hard of hearing so the laptop is the only way myself, my brother and a few of her friends can keep in touch with her.
In the last month or so when we try to connect to her laptop after around a minute or so the session terminates.
We are desperate to find a fix to this problem. I managed to update my mother and our version of TeamViewer to the latest version. (That involved some fast interaction on my mother's laptop to update before the session terminated.)
Have tried to contact TV support using an old support email address but that failed. And when I click on the Submit a ticket option I get sent to this community support space.
How do we get in touch with TeamViewer support to help resolve this issue?
We use have a non-commercial license which Christian at TeamViewer approved back in 2018. Both my brother and I do not live near our mother to be able to visit and fix problems - in my case I am 11,000 miles away!
May be someone from TeamViewer monitors this forum and can help us out.
I'm using Teamviewer for years but in particular since I moved from Germany to Australia in 2017. Since then I'm on the computer every day to order food and medicals for my mother (82) in Germany online through a computer I installed there for her. This is essential for her to get supplies in particular during these days with COVID19! Suddenly my application has been locked and I can't access my computer in Germany any longer. My mother cannot run the machine but trusts and fully depend on me to log in as I used to do for recent years. Since you disabled my access, I can't reach her anymore and urgently ask to unlock my application of Teamviewer.
Again, it's a totally private use and not for business but it is urgent and essential for the safety, wellbeing and supplies for my mother at the age of 82 years back in Germany!
I am using the free version and it is timing out after about 30 seconds and will not let me log back in. I am only using it to log into my 92y Dad's computer to help with emails and such so do not need a commercial licence. It has always work fine for this and this problem started about a month ago so have not been able to help him. Can anyone shed so light on why it is now timing out.
I've updated to version 15 as it asked but still shutting off after 5 minutes
I'm in the exact same situation!
I used TVFree for several years to help my technology challenged mom and sisters with their PC snags and updates. Between them and my kids with multiple devices I had about 10 PC's in my registered devices list. I only used TVFree once or twice a month at most, but never had time limits imposed.
It's been a while since I needed to help anybody, but I just logged in to TVFree to help my inlaws and it displayed the message:
"Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality."
And it kept timing out in just a few minutes, RIGH IN THE MIDDLE of a critical transaction ; /
Whats changed Team Viewer! PLEASE explain and hopefully HELP RESOLVE this lame restriction.
I am another who receives the message "Cannot connect timeout". I use the free version to assist an old friend. Very frustrating. It appears Teamviewer is unavailable unless you are a subscriber.
I shall try to find another more generous provider as I am frustrated with the lack of support from Teamviewer. Version 15.
when does it happen?
it happened with me by installing a cleaning software on my phone because my phone was quite slow and after that Teamviewer started behaving like this
I only use Teamviewer to connect to family and friends to assist them with issues. Lately, I have noticed I get disconnected after about 10 seconds with "Your Teamviewer session has timed out and will be closed". When I try to reconnect, I get "Connection blocked after timeout" Your license limits the maximum session duration to a partner....."
I get no errors about commercial use, only the above.
All devices have the latest version of Teamviewer as well.
As Teamviewer cannot be reached, I did a search in Google and found this:
[removed per Community Guidelines]
I've been categorize by teamviewer as a corporate or business user although I am and individual user with multiple computers. Can some one tell me how to make the necessary notifications to let Teamviever know this and not withdraw my free status.
I am an amateur radio operator. I am not a business and do not use TeamViewer in or as commercial use. It is illegal for amateur radio operators to use the hobby for making money. I use TeamViewer as a method to help senior limited sighted radio operators maneuver amateur radio software from my personal home radio room. I or my account for some reason has been flagged as commercial use and this is incorrect. Please let me know what I need to do to prove this is true so I can get back to provide the free service several of my elder club members have come to rely on.
anyone else now getting these popping up? what is wrong with this teamviewer company?
Hi I have been have issues with my plex so I have been logging in multiple times to my PC to fix it and now I'm being informed I have been blocked due to possible professional usage.
I only use team viewer for personal usage I am currently having issues with my computer so I have been logging in multiple times.
Username [removed per Community Guidelines]
Nope, I've tried that several times, and I've confirmed my account is accepted as a non commercial account. I only use it to support 2 relatives and a family friend, and all my ID have been provided. Not entirely sure why I popped back here really, other than I found the tab still sitting there when I was having a clear up and thought I'd see if things had improved. I was forced to give up some time ago as I just couldn't spare the time and needed a reliable product. End result, I use a competitor's product now and if / when I need a commercial offering (I work in IT) TeamViewer is no longer on the list for consideration or recommendation. The free version is no longer a lost leader, just lost!
It appears you are the only person who may be an actual employee of Teamviewer?
Would you please explain to all of us why we can't use the free version?
Has something changed with regards free use?
TeamViewer disconnects too frequently while assisting our mobile user. 10 disconnections in 5 minutes.
Internet service is ok in both ends already tested.
Both the iPhone and the PC is in the latest version. 15.20.6
OK I HAVE A FREE ACCOUNT BEEN USING FOR YEARS NOW IM GETTING THIS MESSAGE
YOURR CONNECTION HAS BEEN BMLOCKED DUTE TO HIGH ACTIVITY LEVEL
IM NOT CONNECTING TO PEOPLE ALL OVER WORLD JUST FRIENDS AND FAMILY
HOW DO I CONTACT SUPPORT TEAM?
I have downloaded the free version for what I believe to be personal use, although it is work related and connected to a work computer. At work, the administrator does not see the use of remote access to be beneficial to the company, but I believe that having remote access gives me better range of performing my job. While at home, it would allow me to catch up on some tasks that might not have gotten done while on the clock. Since I would be doing this on personal time and only accessing one computer, would this still be considered private use? I would understand if it does not fall within private use, but surely hope that it might.