Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

There was an error rendering this rich post.

Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

Find more posts tagged with

Commercial usage

Comments

7leagueboot

@mrandros wrote:
People that help their friends and family from time to time ain't got cash and time for 50usd a month because you detect them as corporate

Whilst I cannot speak for family, I doubt anyone would be prepared to pay to help their friends.

Personally, I only ever used TeamViewer to assist 2 computer illiterate friends with challenges like not knowing what to do when they got a virus, or how to backup their mails and photos, or installing program updates. As long as it didn't cost me anything more than a little of my time, I was fine with giving them a helping hand. Once TV decided to accuse me of commercial use and insist I buy a license, I simply uninstalled the program and changed to a competitor's. Had there been no competitor software available for free, I would have told my friends "Sorry but TeamViewer don't want me to help you anymore so you will have to contact a local IT company and pay them to assist you."

I like my friends but there is no way I am going to pay to solve their problems, and they wouldn't expect me to, either!

mrandros

I sent in my formular more than two months ago and have not yet received any reply yet

10/5/19 i received an email with "next step", and i replied to that instant. I have pushed for an answer twice, but i do not receive any reply at all. I get that Teamviewer get a lot of mails about free license is detected to be corporate license, tho many is fault flagged, but this is just crasy. Having this long wait time, that does not seem to be replied ever, is frustrating to be a part of. Teamviewer is a big company, so act like it. If you want ALL people to pay for your service, make adjustable licenses, instead of only offer Free service that gives you more problems than solving, and crasy overpriced business license. People that help their friends and family from time to time ain't got cash and time for 50usd a month because you detect them as corporate

7leagueboot

Finally, we believe deeply in helping people and making the world a better place. Call it good karma, but it’s also good for sustainable business. Besides, we have friends and family too.

> Calling your free users liars - is that good for sustainable business?
> Not replying to your customers - is that good for sustainable business?
> Blatantly overcharging for your product - is that good for sustainable business?
> Getting your moderators to edit/delete posts that tell the truth about your company, rather than addressing the issues being raised - is that good for sustainable business?
> Having your company name ridiculed and spoken of negatively in forums and social media all over the planet - is that good for sustainable business?

In short, what would they know about sustainable business?

Technut

@JackHK wrote:
But that's reasonable that no company will offer solution for free in the commercial world!

Wrong! TeamViewer themselves claim they WANT to offer it free for personal use! They explain it here:

https://www.teamviewer.com/en/credentials/free-for-personal-use/

From the very beginning, TeamViewer has been available to everyone completely free of charge for personal, non-commercial use.

We want users all over the world to benefit from the possibilities that TeamViewer provides. We want our users to become intimately familiar with the software and how it works, come to trust its high level of security, and experience its wide variety of potential uses.

We do this for several reasons.

First of all, recommendations that are based on personal experience and that come from friends and business associates are incredibly powerful. We sincerely appreciate them.
Secondly, our large user base constantly gives us feedback to improve our software in order to better meet customer needs and expectations. In short, you have some great ideas.
Finally, we believe deeply in helping people and making the world a better place. Call it good karma, but it’s also good for sustainable business. Besides, we have friends and family too.

Thank you for using TeamViewer

offerw

hello,

i can not use teamviewer anymore and in getting this : COMMERCIAL USE DETECTED.

i'm i private user and ask you to fix this problem.

thank you,

offerw

JackHK

Yes, it is. But that's reasonable that no company will offer solution for free in the commercial world!

JackHK

Me2

K1NG_F1SH

?????? I’m very angry, at least 1 hour I don’t send photos from my pc to my phone because *bleep*

K1NG_F1SH

Sorry, 5 minutes, not 10 system says.

K1NG_F1SH

Hi everyone!
Work with TV very long time ~ 5-7 years, or more. In my using this service doesn’t have commercial work of something, but few months ago system start noticed me. Supposedly I’m work like commercial and have 10 minutes session, after that time, I’ll need wait 10 minutes, when i can connect again. But, anyone connect and my fast time work it’s 30 sec or maximum 60 sec, and… disconnected. What a **bleep**?! Nothing commercial and system doesn’t want follow their rules.

stefanw1337

Use **Third Party Product** Personal instead guys, it costs, but not that much a year. And it works without any limitrations, any ads, any blockings AND it works better with nVIdia Geforce, which enables you to play games. It's android to PC and PC to PC. Anyone know of a good alternative to Android-to-Android tho?

DSA85

I have the same problem, what i can do?

tobiasto

after latest update to 14.4.2669, timeouts occur after 1 Minute, so I can just connect to the remote system and will be blocked right away for 10 to 12 minutes

ghh101

Look it up online and you will see that there are numerous complaints. I am going to try and get in touch with some to see about getting a class action lawsuit started.

Buyer beware is all I saying that their business practices are shady. There are better products that are cheaper and don't resort to extortion.

necrostorm

And everithing else is your problems!

Did i understood them right?

ghh101

Buyer beware is all I saying that their business practices are shady. There are better products that are cheaper and don't resort to extortion.

7leagueboot

@ghh101
With regard to your last post, deleted by a moderator, if you consider the enforced 28 day cancellation period to be unjust, you have the right to get an EU mediator involved who will either find for or against your case.

TV is a German company and thus has to abide by European laws.

The form for making a complaint can be found at:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

If any moderator deletes this post, it will be because the company not only has something to hide, but knows its practices will not be tolerated by EU law enforcement.

ghh101

TERRIBLE CUSTOMER SERVICE!!!! THIS COMPANY IS A SCAM AND REFUSE TO ISSUE REFUNDS! They require a 28 day cancellation before contract ends buried in the contract. Please don't sign up for the paid version. Buyer Beware!!!!!!!!!

KeithRoberts

What a monumental public relations disaster. Well done.

KeithRoberts

What a monumental public relations disaster. Well done.

zannara

I use TeamViewer sometimes between two the same computers (both mine, different locations). Recently a pop up appeared saying that one of the computers is not for personal use therefore i should pay for the premium use. Now when i connect it dosconnects me in few seconds and not letting me to reconnect for a while.

What's going on and how can i fix this?

MinD-ReaDinG

I have the same problem too and i tried to complete a form and i receive an email inform me that my license is reseted to the free license but i still have the same problem and my session go off automatically often

waiting for help

thomasvl

Hello,

I have a problem with Teamviewer license on one of my device

When I try to connect to it I have an error message telling me that my trial license has expired while I am using the free one for my own use. If I reintall Teamviewer with a new license I have the same error message

Do you know how to solve this problem ?

Thank you !

Thomas

InalaRose

@nobu wrote:
Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”.
Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.
Please Help, I am out of ideas.

I had the same problem so I thought I'd share my experience. When it didn't seem to work I contacted them again and again got confirmation that I had been reset to free.

The warning message about commercial use and 5 minutes has never disappeared but I'm not getting thrown out after 2 minutes anymore. I'm not really sure how long it took but it has returned to normal ultimately. At first though I had to hit and run for the two minutes.

The other thing I found was that the 2 minute limit didn't apply to the app on my iPhone, only the PC version.

Hope that helps.

nobu

Hi,

i have the same problem.

I am using TV for years now without any problems, and only to manage my parents PC.

Suddenly i get the message "commercial use detected" and i am locked out. After getting in touch with support i get an email claiming that TV ID has been reset to “free”. But nothing changed. I tried the same procedure again stating that it didnt work the first time and again i receive the email claiming that TV ID has been reset to “free”.

Because it still wouldnt let me connect to my parents for more than 5 minutes i uninstalled TV completely and tried the portable version of TV. Still no change.

Please Help, I am out of ideas.

PS: Why am i not allowed to start a new article? I always receive the following message: The page you are trying to access was not found. Please check your URL for typos and try again....

Hende

Sam problem here, I contacted teamviwer saying I am not using it commercially and recived an email saying they have reset my account back to 'personal use' but I am stil not able to use it

N0cturn74

Hello,

Yes me to, after update the Client ( Using TeamView sometimes, 1 or 2 a week ) for my connection to my homeoffice computer ... but now, they told i use it as an company ... lol ? aehm , **bleep**

Kylian01

Basicly how redhat is doing for developers.

lbrustad

I've been an active use of your software, but private, only a few cases for years where I've used it with others, but still not commercial as last time was only a friend using it to transfer files to my phone, and before that I think was because I was learning Java programming by a friend for fun, but that's over 2,5 years ago now

this year, I've used TeamViewer more than normal as I've been in a school, but I didn't want to work on my slow i3-7100U CPU when I got my gaming desktop with Ryzen 7 2700X that is way more powerfull and by far faster, and because of that, I did connect 5 days a week for about 2 months, but it's still not commercial then? for me I think it's just personal use because school is where you learn stuff, work is commercial

one more reason why I've connected to my gaming PC often is that I prefer to have all files stored one place, and in a great file system structure (and I guess most developers agree with me)

just to mention it, I would like to see if a complete free (like, no costs, and no ads, and ofc no privacy issues) for server admins, and developers would be to use when that's an actual thing avaliable there is only one possible good way that could happen: open-source on any git service + peoples who fork the repo to improve code/adds features + some donations

tinkerstoys

TV wAnts to put everyoNe through this **bleep** to make us feel good when they tag You. But let's face it we all are commercially using this Dam software by thEre rules we are running it through there busineSs servers to do what we do. K