We have a paid licence, I client does not
Hi, we have a paid version of Team Viewer and our client inadvertantly downloaded a trial version of the commercial license. Now that the trial has expired, he is being forced to purchase a license to allow us remote access. Attempts to contact TeamViewer from his end have proved fruitless as TeamViewer are citing the amount of traffic as the reason. Due to differences in time zones, on a few occasions we secured a connection in the evening client time, and left the connections idle for several hours, and I can only assume this is the reason as we haven't spent much time on his machine at all. What do we need to do to our clients machine to be able to access it using our paid version of TeamViewer?