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The license you tried to activate is already activated on another TeamViewer account.

I just paid > 100 Euro for a lincense and when I try and acctivate it it says:

"The license you tried to activate is already activated on another TeamViewer account."

I emailed support and got a reply saying that their support email address is no longer in use and I should come here.  

 

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Comments

  • Natascha
    Natascha Posts: 1,518 Senior Moderator

    Hi @nickp 

    Thank you for your post. 

    Can you please send your invoice number in a private message? 

    I will forward your case to one of my colleagues. 

    Wish you a great day and all the best, 
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Hi, 

    I have the same problem. Could you please let me know how to solve it ?

     

    Thanks

  • Fiona_G
    Fiona_G Posts: 689 Staff member 🤠

    Hi @moien,

    Thank you for your post and welcome to our community.

    Could you please send your invoice number via a Private Message so our support team can look into it for you?

    I look forward to your message.

    Kind regards,

    Fiona

    Fiona_G
  • krishnakesh
    krishnakesh Posts: 7 ✭✭

    i am also facing the same problem can anyone please help

  • Andre80
    Andre80 Posts: 2 ✭✭

    Hi, I'm facing the same issue and cannot create a ticket.

    We have a corporate license and I only have the legacy license key. if I want to update my recently crated account, I get the error message "the license you tried to activate is already... on another team viewer account"

    would be great to get some assistance here


    Thanks, André