How to configure quick support with preconfigure password

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iTware
iTware Posts: 1 ✭
in General questions

How to configure quick support with preconfigure password

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  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @iTware,

    Let me show you how to do it 😊

    1) Log into your Management Console

    2) Click on Design % Deploy and create a QuickSupport

    image.png

    📌Note: If you QuickSupport is already created, click on the Edit icon of the QuickSupport

    image.png

    3) Under Automatically add users to a group in your Contacts list, make sure the box is unticked

    image.png

    4) Select Use a predefined password and set the password below.

    5) Click Save.

    You have now set up a QuickSupport with a predefined password. 😊

    Please let me know if it worked also for you!

    All the best,

    JeanK

    Community Manager

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    @iTware did you have time to test it?

    I am curious how it worked out for you. 😊

    Community Manager

  • dave70
    dave70 Posts: 8 ✭✭
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    HI JeanK--I am trying to set up a predefined password on my remote computer. I have read your process below. Can I access the management console on the remote computer to do this or doI have to go to the remote computer to set it up. It looks like this is a part of the process to access from the outside internet as I had asked you on an earlier question.

    Thanks

    //dave

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @dave70,

    To set a (predefined) personal password on your remote computer, please access the TeamViewer options of the remote computer and follow the instructions here:

    📄 Personal password

    Let me know if you have any questions! I'll be happy to help you further.

    /JeanK

    Community Manager

  • dave70
    dave70 Posts: 8 ✭✭
    edited November 2022
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    HIJeanK-- Well I tried it two ways (change to perm password on remote computeer)

    Your knowledge base said design and deploy--> quick support--->password

    ---That did not work---

    THERE WAS NO QUICK SUPPORT BUTTON

    Then from the management console ..

    Profile--> Security---> change password

    --That did not work--

    IT SAID THE OLD PASSWORD WAS WRONG

    I rechecked the: [please do not post personal information] on the main screen and retyped it v e r y carefully and it said

    THE OLD PASSWORD WAS WRONG

    pleeeze help

    Also , do I need a perm password for remote access now that I have a license and am truly an official remote user?

  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hi Dave,

    Thank you for getting back.

    I thought you just wanted to set a predefined password on your remote device so you can connect to it.

    But now, I can see that you want to use QuickSupport.

    Could you please explain to me exactly what you want to achieve? I'll be able to help you then. 🙂

    /JeanK

    Community Manager

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