Has anyone who bought a lifetime license for earlier version (5) gotten free update to v.1?
In September 2010 I bought a lifetime license for Teamviewer 5. Was I under the mistaken impression that it was for MY lifetime and not that of the version?? Several years ago when security issues required that v. 5 was no longer secure, I got a free upgrade to v. 9. While that was a nice gesture, v.15 was the then current version and it was a royal pain getting my clients to get rid of v.15 so I could help them using v. 9. So now I have v.15 installed, but it's only a TRIAL version and I'm out of luck connecting to my clients. Over the years I have accumulated more than 1,000 clients who used either version 5 or 9. My clients have simple needs. I just need to see their screens in order to help them. No meetings. No VPN. None of the fancy-shmansy stuff the current version can now do. Has anyone out there been in a similar position and been successful in getting TV to honor their Lifetime License policy and given them a current license upgrade? If so, can you share how you accomplished this? I think this is lousy support, especially for the people who helped build Teamviewer when it was in its infancy into what it has now become.
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