I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
Hi timbosnintendo,
Thank you for your post and we are sorry for the inconveniences caused.
The support ticket has been generated, so please check your email inbox and reply to the ticket.
Customer support team will assist you further via the ticket.
We thank you in advance for your understanding and patient.
Best Regards,
Akiho
I'm trying to cancel my subscription but your website keeps opening tabs and dumping me back into the community. This is ridiculous!
Hey .. can’t find a way to send a ticket and cancel my subscription for TeamViewer.
hi, how can i cancel my subscription and refund my money back? i dont use your app anymore but you charged me for [removed per Community Guidelines] , i will not use your program anymore please help me
[removed per Community Guidelines]
How do I cancel
How do I cancel this
Just wish to add our comment, so the community can see what they will be dealing with, if they subscribe.
No reminder 6 week before. We simply received the invoice for the new period.
But they didn't forget to send the reminder for the unpaid invoice 14 days later.
And as @ladidah said: "Teamviewer has now lost our business for life".
Why the **bleep** is this so difficult!
Hi @Terkildsen
Thanks for reaching out to us. Welcome to the community :)
If you need assistance creating a ticket, please PM me your e-mail address and I will create one for you.
Would this work for you?
Best, Alena
I used teamviewer remote about a 2 years, and it is a good product, however I no longer use it as much, so I request cancel it and created ticket 20 days ago. However, I have been charged for another year yesterday and knowing there is 28 days prior end of term policy to cancel. I don't know that. What is my solution for that? I really don't want to pay for another year which I no longer need the service.
By the way, there customer support is really bad regarding cancelation. I created ticket twice to cancel, just close my ticket and said I was out of stage to cancel. Called in and wait for 40 minutes and end up said my license does not have telephone support. It make cancelation really difficult.
Brent G
Agreed that TeamViewer is not like a responsive IT company anymore. So sad to see this.
I just cancelled my subscription in PayPal - autorenewal is off at present. I too could not submit a ticket (it kept redirecting me here, although I am logged into my only paid account) - therefore I decided this is a scam and I did with them what I did with all other scammers and fraudsters. I suspended my recurring transaction in PayPal.
Here's a link on how to do it in PayPal:
That's it. No more scams. Although GDPR allows me to delete my account, it seems this company does not recognize this right and they make it impossible to resign from their services. I will be filing a lawsuit via our company attorney. Have a nice day.
The strangest thing happened. It seems I do not have an account and yet I do have a subscription which I cannot cancel, because I have no account and thus cannot submit a ticket.
So I need to set up an account in order to be able to cancel my subscription? So when I DELETED my account some time ago, thinking I got rid of the subscription, I accidentally made it impossible for me to EVER cancel this subscription? :) Is that it?
Wow. This is incredible. I have just blocked my PayPal's automatic renewal for this service. And I DARE you to try to come for my money with your renewal and our lawyers will sue you **bleep** to the grave.
Just for clarity - I want to cancel my subscription but TeamViewer's system makes it impossible for me to do so. So I, on one hand, can log into the subscription area with invoices etc (Customer portal). but the same login details stopped working whenever I want to submit a ticket. So I can never submit it. So I can never cancel my subscription. A golden business, that is.
Although, to be honest, when my account was still active, I could not submit a ticket either. It kept redirecting me to the same website, telling me that my login was not connected to a paid account (although it was). This is great.
So just tell me - how do I cancel my subscription when I deleted my account?
Hi @Fatix,
Thank you for contacting us and we are sorry to hear that your are leaving us!
Please noted that delete TeamViewer account and withdraw the payment do not cancel the order autorenewal.
TeamViewer system found that the support ticket has been successfully raised by you. We kindly ask you to wait for the response from the support team about your cancellation request please.
Thank you for your kind understanding!
Best,
Ying_Q
Hello @Fatix,
How do i cancel subscription? I am unable to figure out how to to open ticket.
Hi @vikdreams,
Thank you for reaching out to us!
Can you kindly provide the invoice information via PM please?
Kind regards,
I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your [removed per Community Guidelines]. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for [removed per Community Guidelines]. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!
Dear TeamViewer team,
I want to inform the payment of invoice [removed per Community Guidelines]
I IMMEDIATELY demand the CANCELLATION of any TeamViewer service, and I come to demonstrate my deep DISSATISFACTION
with the abusive and predatory policy of improper charging.
I will never use your services again, and I will never recommend the company to anyone again. I permanently deleted any
TeamViewer
program from my computers. I will ¦le a lawsuit if the amount is not refunded in my credit card. According to the Consumer
Defense Code, Brazilian law No. 8078/1990, automatic renewal in the supply of products or services is a PROHIBITED practice.
For example, Art. 39 says:
"It is forbidden for the supplier of products or services, among other abusive practices:
III - send or deliver to the consumer, without prior request, any product, or provide any service;"
As the automatic renewal was performed without authorization, the amounts unduly deducted from the credit card must be
reimbursed in double, according to Art. 42:
Art. 42. Sole paragraph. The consumer charged in an undue amount has the right to repeat the undue amount for an amount
equal to
twice what he paid in excess, plus monetary correction and legal interest unless there is a justi¦able mistake. It is essential that,
before renewal, there is a CONFIRMATION by the consumer of his intention to renew the contract. In addition, it becomes a
situation of extreme embarrassment to be framed as a debtor in an international company. Therefore, I request action regarding
the reversal of the amount of R$ 1335.00 on my credit card. If not, I will ¦le a lawsuit together with my lawyers.
I HIGHLY recommend to NOT subscribe to teamviewer. They will scam you and use all sorts of tactics to sucker you back in and steal your $600. 28 days before your license ends you have to submit in writing?? Extremely unethical. I am trying to post as much as I can for users to NOT use teamviewer!!! I actually sent my request in 21 days before my subscription was up and got notified that I was suckered back in for another year for $600. Luckily I cancelled my credit card and they can't resubscribe me. Who does that as a company? Obviously they need and want your money very badly and have made the process of canceling extremely difficult. As an example I tried calling the support # and was on hold for 44min 52 sec and magically got dropped. I called back and selected sales and was magically connected with someone in less than 1 minute. Of course that is a completely different department and they couldn't help me. Utter joke. DO NOT USE TEAMVIEWER!! It actually feels like a timeshare, you will never get out of it. Many many many other remote access software out there for half their cost. Spread the word!
How do I cancel our TeamViewer subscription? I received an email advising our subscription is due to renew but can't find how to cancel the subscription and stop the auto renewal?
Hi @OfficeFC,
Thank you for reaching out on TeamViewer Community!
We are sorry to hear that you would like to cancel the subscription!
You may try to raise a support ticket for cancellation submission on support portal by using your licensed account!
On the other hand, if you are experiencing any difficulties on raising the ticket, feel free to send the order information with your contact details via Private Message to community moderator. We are able to assist on the ticket generation.
Best regards,
Please help finally cancel my subscription. I've been cancelling it for more than two years already and I still receive big amount of billing even though I cancelled it already and stopped using TeamViewer for more than two years already.
Please help in cancelling. There is no way to cancel it online. Why is that?
Hi @LeoDeVelez,
Thank you for reaching out to the Community✨
I'm sorry to hear that you had such a negative experience.
In order to assist you further, could you send me your email address or license information via Private Message, please?
Also, it would be really great if we could confirm your ticket ID for the previous cancellation request.
We are sorry about the inconvenience caused.
Hope to hear from you🍀
I haven't seen a more fraudulent company with a robber policy like teamiviewer. I am now charged again with 300 Euro for a service i never want to use again. I am thinking of SUING this company based on the previous conversations i had with them last year for cancelling a subscription. These people are plain THIEVES. The subscription cancelling procedure is not working and i am posting the complete story EVERYWHERE!!!!!!!!!!!!!!!
Hi @KenAdms,
Regarding licensing, invoicing, or cancellation issues, we are unable to assist with these in the Community.
Therefore, could you contact our customer support team directly to get further assistance, please?
📩 Submit a support ticket
*In order to generate a support ticket, please make sure to sign in with your licensed TeamViewer account.
Alternatively, if you have any difficulties submitting a support ticket, please send me your email address or license information via Private Message. So that I may forward the case to the dedicated team.
Thank you in advance for your understanding and patience.
Hello @Schaffer,
Thank you for posting here!
I am sure our Brazilian sales team can help you here.
You can call them at 0800 023 0190 or 0800 591 1337 from Monday to Friday, 09:00 - 18:00
I hope this could help! 🌻
All the best,
JeanK
Seems like a long winded way to cancel the subscription, is there a faster way yet?
cheers
Hi all,
I purchased a remote access license yesterday, received a payment confirmation e-mail, but a couple hours later, the money was returned to my card.
I didn't receive any email explaining what happened. I try to contact Sales, but they don't answer me.
I think the sales team in my country (brazil) is not capable of solving.
Does anyone know if I can purchase my license through North America or Europe?
I would like to have my [removed per Community Guidelines] returned to me asap! I didn't want this addition. I didn't know anything about it. I just looked at my email saying ,"Thank you for your payment.". A payment that I wasn't aware of. REFUND MY MONEY!
Patricia Ward
