Wrong password to access partner

TickledDog · 2022-01-19T22:38:16+00:00

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I am using the free version to help my mom. I have been able to access, including yesterday (1-18), but today when putting in the random password in is telling me I have an invalid password. We have both rebooted our computers twice. Caps lock is off. She has refreshed the password multiple times. Verified connected to network. Computer is connecting just not accepting password.

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Accepted answers

Akiho

Hi @TickledDog,

Thank you for your response✨

Sorry to hear that it didn't solve the issue.

The given error message usually shows when it was an incorrect password.

Could you check the password (capital and lowercase letters) once again, please?

If you are continuously facing password issues, please try Easy Access set up.

Easy Access requires an account assignment on the remote device, and this setting allows it to be tied to your TeamViewer account.

Once Easy Access is set up, you can establish a remote session without passwords as long as you are using the same TeamViewer account credentials for both sign-in on the local device and account assignment on the remote device.

Regarding the Easy Access settings, please follow the below procedures.

Click the Gear icon (⚙) in the upper right corner of the TeamViewer application and navigate to Security (1) and click the Configure... button (2). The Assign to account dialog box will open, prompting you to enter your TeamViewer account information (3). Click the Assign button (4) to save.

Once the device is assigned, go back under Unattended access and tick the Grant Easy Access checkbox. Click OK to save.

You can find more information from our knowledge article, feel free to check it out!

👉 All about passwords.

Hope you find this helpful🍀

Best regards,

Akiho

All comments

Akiho

Hi @TickledDog,

Thank you for your response✨

Sorry to hear that it didn't solve the issue.

The given error message usually shows when it was an incorrect password.

Could you check the password (capital and lowercase letters) once again, please?

If you are continuously facing password issues, please try Easy Access set up.

Easy Access requires an account assignment on the remote device, and this setting allows it to be tied to your TeamViewer account.

Regarding the Easy Access settings, please follow the below procedures.

Once the device is assigned, go back under Unattended access and tick the Grant Easy Access checkbox. Click OK to save.

You can find more information from our knowledge article, feel free to check it out!

👉 All about passwords.

Hope you find this helpful🍀

Best regards,

Akiho

TickledDog

Thank you for your quick assistance. If I have any more issues I will reply back.

Akiho

Hi @TickledDog,

Thank you for reaching out to the Community✨✨

Could you try restarting TeamViewer services on both the local and remote devices, please? Sometimes it can help in this case. On Windows, completely close the remote TeamViewer including restarting the TeamViewer service. (Start --> run --> services.msc -> find TeamViewer and restart it).

After which, please try the connection to your mum with the newly generated random password.

If the issue remains after trying the above method, kindly ask you to reply to this comment with a screenshot of the error message.

Hope this would be helpful.

Look forward to hearing from you🍀

Best regards,

Akiho

TickledDog

Screenshot 2022-01-19 195542.jpg

The stop and restart didn't work. Both machines. Verified my status by signing into my other mom's computer and it popped right up.