How Can I Get My Partner To See My Screen

newteammember8
newteammember8 Posts: 3 ✭✭
edited January 2022 in General questions

Hello Community,

I desperately need my partner's help, but they can't

see my screen. Can you help me please?


Why doe he have my ID and PW, I can see his ID, however,

he can't see my screen?

Thank you for your help.

Answers

  • Esther
    Esther Posts: 4,078 Former Community Manager

    HI @newteammember8

    Welcome to our Community!

    What Operating System are you using - meaning: Do you work on a Windows computer, Mac or Android, iOS?

    With this information, we might get a bit closer to helping you! Also: Do they get a kind of error message? If so - what does it say?

    Thanks, Esther

    Former Community Manager

  • newteammember8
    newteammember8 Posts: 3 ✭✭

    Hi Esther,

    I appreciate your reply and your cordial welcome.

    I'm using a Mac computer.

    There isn't a message it gives.

    I can see my partner 's ID, but he's not able to

    see my screen to take control of it.

  • Esther
    Esther Posts: 4,078 Former Community Manager

    Hi again! Thanks for your feedback!

    I think we can resolve the issue easily by making a setting on your mac. For this, please have a look at this article and follow the steps outlined: Remote control a Mac

    Let me know if this resolves the case for you!

    Thanks,

    Esther

    Former Community Manager

  • newteammember8
    newteammember8 Posts: 3 ✭✭

    Hi Esther,

    How do I get the dialog box activated?

    I've done it before, seen it before, even clicked on the accessibility option, it's apparent, something wasn't completed, because here we are.

  • Esther
    Esther Posts: 4,078 Former Community Manager

    Ohhh - your reply slipped through. I am sorry for the delay:

    When having TeamViewer open on your mac, you can click on Help --> Check system access to open the dialog box!

    Sorry once again,

    Esther

    Former Community Manager