Same version yet they wont connect

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giojohn
giojohn Posts: 13 ✭✭
edited May 2023 in General questions

team viewer are of the same version yet it tells me its not both are running 12.0.259192

Answers

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
    edited June 2022
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    Hello @giojohn,

    Good to see you posting again!

    If both are running 12.0.259192 it and it still gives you an error message, we can maybe call it a bug.

    I would recommend reinstalling version 12.0.259192 on both devices and checking if it works.

    Let me know if this worked.

    /JeanK

    Community Manager

  • giojohn
    giojohn Posts: 13 ✭✭
    edited July 2022
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    Both devices have the SAME VERSION!!!!! Why do I have to troubleshoot this **bleep**? Both have 12.0.259192. Both machines are TRUSTED. Yes I have uninstalled it and re installed. Tell me something NEW

  • giojohn
    giojohn Posts: 13 ✭✭
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    DIDN'T WORK Like this IT guy never thought of that first.

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
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    Are you getting a specific error message?

    If yes, could you share a screenshot of it?

    Community Manager

  • giojohn
    giojohn Posts: 13 ✭✭
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    Capture.PNG

    Uninstalled on both devices. re installed same version for BOTH

  • giojohn
    giojohn Posts: 13 ✭✭
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    I get this either direction/connection, PC to MAC MAC to PC, PC to PC ALL with the same version. Oh! they can all connect to the host just not to this new laptop.

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
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    Hi @giojohn,

    💡 I think I found the solution to your problem.

    As you using TeamViewer 12, the activation process was different back then.

    You need to activate locally your license on the local or on the remote computer (but at least on one of them).

    To activate locally your license on your device, please follow this procedure:

    1. Open TeamViewer 12
    2. Go to Extras
    3. Click on Activate license
    4. Enter the license key which is on your TeamViewer invoice
    5. Click OK.

    Now, your license is activated on your device, and the version out-of-date message should be gone. ✔

    Let me know if this fixed the issue.

    /JeanK

    Community Manager

  • giojohn
    giojohn Posts: 13 ✭✭
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     2019 is when i bought this service. For the life of me I can't find my registration key/email with that info

     

  • JeanK
    JeanK Posts: 6,989 Community Manager 🌍
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    Your license key is crucial information you absolutely need to have to guarantee a well-functioning TeamViewer 12 license.

    I recommend calling our customer support and requesting a copy of your invoice, so you can activate your license as I explained above.

    /JeanK

    Community Manager

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