Stuck in landscape mode inside portrait view

ztyo
ztyo Posts: 8
edited September 2022 in Mobile


I'm stuck here (see screenshot) - any suggestions? I tried turning my phone, and I tried restarting teamviewer.

What I'm doing: remote controlling my android phone. Or trying to, anyways.


2022-09-04 20_49_31-Todd mobile - TeamViewer.jpg


Tagged:

Answers

  • ztyo
    ztyo Posts: 8

    Bump - This is unusable for me now. I'm stuck in landscape mode inside of a portrait view See screenshot in first post.

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @ztyo,

    Good to see you posting again!

    Just a quick question - did you set the orientation on "auto-rotate" or did you enforce it?

    /JeanK

    Community Manager

  • ztyo
    ztyo Posts: 8
    https://community.teamviewer.com/English/discussion/comment/137617#Comment_137617

    Hi JeanK- thanks. You mean on my phone settings? I tried doing both. No change, either way.

    If you mean in the TeamViewer settings, I can't find where to set that.

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @ztyo,

    Yes, I meant on your phone settings. Hmm, that's strange.

    Could you tell me what is the exact device (brand + model) you are using?

    Community Manager

  • ztyo
    ztyo Posts: 8

    It's an LG Stylo 4. Android version 8.1.

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Thank you - I've checked, and there are no specific issue reports regarding this device.

    I would suggest reinstalling the QuickSupport/Host on your mobile device.

    Community Manager

Trustpilot

Categories

This Week's Leaders