Cannot connect computer from phone

Options
Thiennhie89vnm
Thiennhie89vnm Posts: 10 ✭✭
edited August 2022 in General questions

From 13 Aug, we cannot connect for control computer from smartphone

Errors:

Cannot connect device

Not line


Answers

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hello @Thiennhie89vnm,

    Thank you for reaching out to us in TeamViewer Community!

    Regarding the connectivity issue on your side, may we advise you to restart TeamViewer services for both devices please? For the mobile device, simply end the current session and restart the TeamViewer app. Then try again for the remote connections please.

    If the same issue persists, can you kindly contact the TeamViewer Support Team for further assistance in checking the status of TeamViewer and looking for a solution. Friendly reminder-> please have your TeamViewer license information ready before the call.

    We hope you are getting the solution a the earliest time.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hello

    I tried all way, re.setup both of software on computer and phone, change account... same issue

    I can connect by same wifi but 4G or 5G cannot..

    You can check comment on CH Play of Teamview app, almost member same issue and rate 1*

    Pls check

  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    edited August 2022
    Options

    [Information removed as Community Guideline]

    I think this is big issue. pls check and fix it soon

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hi @Thiennhie89vnm,

    Thank you for getting back to us and also sharing the additional information.

    We have reported the issue internally. If there is any update about this issue, we will share the information again with all the users and you!

    Your understanding and patience in getting the update and solution will be greatly appreciated!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Goodmorning Ms.

    Do we have any update or any solution?

    Pls kindly update, my job be delay ...

    Thank you so much.

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hi @Thiennhie89vnm,

    We appreciate your patience in getting the response from us!

    Would you mind checking the network settings and disabling IPv6 on your devices please?

    Let me know how you go with the setting and the connection with TeamViewer!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hi.

    I setup teamview remote control on mobile phone and team view quick support on computer

    So, you mean disable Ipv6 on computer? Right?

    Regard.

  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hi

    I tried disable ipv6 on computer, but can not connect too

    Tried other computer ... same issue

    Pls check it

    Thank you.

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hello @Thiennhie89vnm,

    Thank you for the quick update! We are sorry to know the action on disabling IPv6 did not work on your side.

    I will have to check again with the team internally. Please bear with us for the next response.

    Thank you for your understanding!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hello @Thiennhie89vnm,

    Thank you again so much for your patience!

    The latest update has confirmed that TeamViewer users in Vietnam were facing a connection issue. The technical engineers have already implemented a fix.

    Can we ask you to restart TeamViewer services on both sides of the connection and then try again for the remote connection please.

    Hope to hear some positive news from you this time!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hello Ms.Ying_Q


    That be fixed, I can connect now after re-install both of mobile phone and computer.

    Thank you for your effort and strong support.

    Nice day to you.

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Thank you so much for the confirmation!

    I am so glad we might help you! 🙌

    We wish you a wonderful weekend ahead! 😊

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hello Ms.Ying.Q

    Today, i got this problem again.

    So. I dont know do we have any update for vietnam sever or not.

    Pls help me check and fix again

    Many thanks~

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hi @Thiennhie89vnm,

    Thank you for reaching out to us again in the Community!

    The issue might or might not be the same cause as last time. Can you kindly share additional information like the error message, and the connection set up please. May I also ask you to restart TeamViewer services on both sides of the connections?

    Hope to hear from you again!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • Thiennhie89vnm
    Thiennhie89vnm Posts: 10 ✭✭
    Options

    Hello Ms Ying_Q

    That issue became ok after 1 day

    I do nothing , but that is ok now

    So, thank you so much for your reply

    Happy new year to you.

  • Ying_Q
    Ying_Q Posts: 2,641 Moderator
    Options

    Hi @Thiennhie89vnm,

    Thank you for the quick update and confirmation about the issue!

    I am glad that the issue was resolved on your side.🙌

    Sharing this general reminder to you and all TeamViewer users that We recommend trying to restart TeamViewer services on your devices when it is possible in your case.

    Wish you a fantastic year in 2023 too! 🎉

    Best,

    Ying_Q

    Community Moderator/中文社区管理员