Feedback on the new UI

Thanks acampbell116.

Here's my latest response to tech support;

A very disappointing response indeed which did not really address my concerns.

I did not ask for auto renewal to be cancelled either but that’s fine, you obviously want me to leave.

Your developers will have to work overtime to fix this right royal mess. The fact that they have to ‘work hard to improve functionality of the new interface’ proves that the new interface is a big fail. Paying users should not be the beta testing guinea pigs for an interface that should have been vetted properly before release to public. Maybe they should count their losses and revert back to the previous interface – just a suggestion.

Anyways, I will be watching closely how things develop and whether Teamviewer actually listen to the mounting discontent of their loyal users before my departure in August. Maybe you should read the community posts; https://community.teamviewer.com/English/discussion/129409/the-new-ui-is-horrible

Agreed with all the ranting above ... my company has been using several multi-channel corporate TV accounts for 12 years + to work across dozens of workstations (and hundreds of kiosks) in many international locations and it's been a huge backbone of our company workflow -- but this update is not fit for our purpose and we will cancel our corporate accounts and switch to **Third Party Product** or some other equivalent if this update is not rolled back (or if access to "classic TV interface and workflow" is not maintained.

And the response from support has been abysmal -- I spent 90 minutes on hold the other day wading my way to "1st in queue" and then was summarily hung up on by the phone system, and I've had a ticket logged "being processed" for 5 days with no response. Is anyone still there or did someone just decide to wreck the code, fire the staff and shut the company down for lol's? (has Elon Musk taken over TV now?)

</rant>

This is the worst update i have seen for a software. I am indeed very frustrated that you ruined a perfectly good software.

Why did you invest in making something more difficult????????????????????????

What used to be a simple intuitive process for anyone to use, especially people who have no idea how to install a software, let alone use it, now has become a garbage with endless clicks on random text just to find the id...

As a wise person said "I guess when the NSA and FBI want to record what people are doing over teamviewer, the user interface had to be changed so as not to detect a third party ip address"

I REALLY REALLY REALLY HOPE it backfires and TEAMVIEWER GOES BANKRUPT. I may be too extreme but in this day and age it is the only way to learn. Look at wokeism backfiring hollywood. This rise in stupidity needs to be stopped ! You have to be accountable for your stupid decisions. And who else will make you ? Why of course, us, the clients who pay for the software. With this in mind, my company will no longer pay for this new piece of what used to be beautiful software so as to not say this NEW **bleep** software 😘

This is the way.

This new TeamViewer is terrible.

At first they just moved everything around which was annoying, and less intuitive, and now I am struggling to add new devices. Getting "please try later".

100% will be looking at alternatives today. If this is how TeamViewer is from now on, then I simply cannot stick with it.

Completely trashed a great application. Mental.

What a shock this morning!!! We cannot work.

I don't really agree with the part about it being a minor thing to force people to create teamviewer accounts. I do IT consulting and pay for TeamViewer Business. Now, any time I need to add TeamViewer to a customer's computer, what, now I have to push them to create an account so they can start getting Teamviewer promo emails they don't want? Here I am, obligating them to use the remote access solution I prefer, which is fine, except when it crosses the line to where now they're being hassled by a company they care nothing about.

Of course, the IT-driven workaround here will be to create some "couple hundred" dummy Gmail accounts and just assign them one at a time as each new computer is added to my list of managed devices, but I should not have to do that. Why am I paying for TeamViewer Business to manage systems if I have to hassle the user just to have access.

This wasn't thought out too well on their part. Sadly, I'm also the type to really try to understand the realities of things and not put blame where it doesn't belong, but in this case they shifted this product to a design that hides common features, obligates things that create more trouble than they're worth, and FWIW, when I go to Edit a device, there's no option to change it's group membership. That's like, UI Basics 101 that got missed. 😵

Also, you cant connect to the devices that are on "Standby Mode", in the old version of Teamviewer, you can try to connect on that devices, now in the latest UI, only the 'online devices' you can connect.

Also, you cant connect to the devices that are on "Standby Mode", in the old version of Teamviewer, you can try to connect on that devices, now in the latest UI, only the 'online devices' you can connect.

Well, the problems with this bastardised new version continue. Previously, when connecting to a Host with multiple screens from a device with only one screen you could double-click on any open program on the taskbar and it would bring it into focus on that screen. That no longer works. You now have to change screens and manually drag the open program half-way across, then change screens again and continue dragging it across then maximising again. What a right royal pain. A simple exercise made far more complicated than it should be. Seems to be the theme with this new version.

I wrote a lengthy reply that just disappeared for some reason when I edited a typo.

In short. I tried refreshing, CTRL+ F5, and even accessing management from another computer, and nothing, I can see 175 computers that were added before the last update, but I can't see the last one. Also, what is interesting, I can see it under its computer name in my TW application, but when right-clicking on it and selecting Properties, the only option I have is Description which is disabled. When clicking on previously added computers and selecting Properties, I am getting a full range of options, including Alias. The only difference between these computers are that the last one is running the latest Host version, others are on full versions (before this last update).

Do you know if giving an alias to the installed host version that is assigned to an account is disabled?

New version looks like something for home users and not professionals. The UI takes up 2/3rd of the screen on a 2K monitor! Seriously this is absurd.... Quit trying to make a professional software into something for home users.. We do not need stupid buttons for uploading photos! Do they think as professionals we are idiots? We need very small UI so we can manage what we are managing without it getting in our way!

The new UI looks like the hired the **bleep** Google & Microsoft Developers making everything ugly flat eye candy!

Same - one of the most important things is moving end points into organized groups. It was so simple before - right click, properties, select group. Now I have to open a chat support session cause you cant figure it out through the web interface and you cant do it in the thick client.

3rd world development. You're supposed to make the software BETTER and add features, not screw it up.

What a nightmare. Contacted support several times. No clear answers. This is what it is and if you don't like it they state I can cancel my contract. That's exactly what I'm preparing for now. I'm looking at [Third party product]; same features for half the price! and if you add monitoring and update management the same as TV without these features.

Support mentioned that we can continue the old user interface for 7 months after which this new horrible thing will be enforced on us. That's enough time fortunately to migrate away to another solution for all my clients.

I did try to install some PC's with host and so far no issues but looking what others state here I need to migrate away fast.

We have been a loyal customer for over 12 years. First we had a version that what last "forever"; pay once use always. The surprise came and the cost went up. Only last year cost increased 25% with as result this new and "improved" disaster.

Corporate users with 30 licences and 1900 agent users. The new UI is shocking.

We service over 1000 tickets per day and rely on Teamviewer ID and Password access, which is buried in the sessions area..

The UI is messy, clunky and so WHITE Its hard to look at. Please get this sorted before unleashing or you are going to lose $Billions.

The new UI is most unfortunate. I learned from the very willing TV tech support agent that a host machine cannot be more than a host. However I need a specific PC to be a host sometimes and to access another PC at another time, which PC would then be acting as a host of course. I think I understood that wasn't immediately possible, but that there are workarounds. But to show me he asked me my password so he could log in to my host. However, my password is now secret even to me, so I couldn't provide it to him. I will transition as soon as possible to another solution. Sorry state of affairs with TV.