Commercial use - Connection time out

Been using TV to access my PCs across my home.

I want to access my main PC in another room while looking after my young daughter in the living room. I also run a personal weather station whose PC sits in a cupboard upstairs.

I've now got TV limiting me and mithering me about helping others or professional use.

This is not the case - I am only using it at home and this should be demonstrable as all PCs involve are at the same external IP address.

I am retired, there is no professional use of any description involved.

Do I need a licence for such personal use? TV is useless now thanks to these restrictions.

Hello,

I have a question. Yesterday I sent a reset request for one of my teamviewer id's who is flagged as commercial use. Unfortunately, I discovered that I entered the wrong ID.

Today I tried to send in another reset form, but I won't get to the form page. The only thing I see when going to:

teamviewer.com/reset is the option to download my previous submitted form.

What to do?

Thank you for your help.

Sven

Hello @Valeria2

Thank you for the link. Unfortunately, this was exactly what I already tried. This is what happens.

1. I click the link you provided.
2. 2. I click on the link: "click here to start".
3. 3. I log in with my account.

Then, I get the following:

"Thank you, your request was submitted successfully.

Please download the generated PDF for your records."

It seems I am not able to fill in another reset form with the correct id number.

Any more ideas?

I have few computers at home, Windows PC's and Linux server which runs VPN and Owncloud among others. I also help my brothers if they have problems with computers.

I am retired and now in Thailand to play golf.

Yesterday I had problem to connect my VPN server (host not found), and I tried to connect to it using Teamviewer, that failed. Then I tried to connect to my other Windows PC, it succeeded, but connection was timed out and I was noticed about commercial use.

I followed instructions on this page :

"https://community.teamviewer.com/English/kb/articles/5265-commercial-use-suspected"

Gave TeamViewer ID of this computer and a brief description of my usage of TV. I would like to give more detailed description of my usage, but it only allows me to print the original report as pdf.

Now I am waiting response and granting me the rights for personal use again, as I am not a commercial user of TV.

How long does it take to process this by TV team ?

It won't help.

Hello,

I m a student In Grenoble but left my furniture and my large computer in Nantes. This can explain I use temviewer everday during long hours and that commercial usage got detected.

However the teamviewer.com/form doesn t works. I can log in but submitting the completed from doesn t generate the pdf but always reload the page. This happens whatever the device and whatever the web browser.

As a result, I can t fill a claim against the detected commercial usage.

Could you please tell me how to submit reset request again, with all my TV computer IDs included, as I listed only two IDs, and you advise to submit again with all IDs.

Now your system does not allow me to do what you advise me to do: "Resubmit the request". Now your system only lets me download pdf of my first request.

Would you please fix your system (and also reset my personal use IDs !!

Me too, I had some (less 10) IDs saved, just as bookmarks for family, from other mobiles phone, mine, family (kids) phones, friend phone or laptops, supporting sometime. I used Teamviewer this year maybe 2 or 3 times, last year maybe none (I even don't remember when I had use it). Now just when my family needs to block installation on our kids phone then I can't access, Teamviewer says that my account is detected as a business account! Really disappointing, I then have to switch to **Third Party Product**.

I now see that I am getting a message saying, "We are sorry for the interruption" that goes on to say that my "usage pattern suggests that I am supporting others professionally". This is odd. I only connect to one remote computer on an infrequent basis for purely personal usage. How do I resolve this?

Same, Iv been using TeamViewer for years now to connect to my game server so i can manage my privet server for Ark and so on in steam.

Now i get the time out

message which is really inconvenient, all on the same network, surely they can

see computers on the same network or network traffic if it being used for professional

use.

Not even the ability to submit some sort of ticket is one way to drive off people that might even upgrade 

Hi everyone

For those that have been useing TeamViewer and now your getting a timeout message due to commercial use.

If you are generally using this for home use and helping family then the below link will help you reset your account. Follow the instruction and have your ID’s ready from each machine and explain your usage .

13lackDrake

Same here, I have used the reset link and added all my 8 home ID to the form a few days ago but still I can't use the remote access?

up to now I have had two accounts: a professional one with a subscription to a company email address.

I also have an old account at my personal email.

I have used my home computer for both professional and non-professional use.

Now I no longer work as I am retired.

But if I use my personal account, the message appears that prevents me from using it.

In my case, it turns out that the TeamViewer ID I copied from the TeamViewer app has a space between each group of 3 digits ("XXX YYY ZZZ"). The reactivation form does not recognize space. After removing the space and clicking the Add ID button, the Generate PDF works.

This is not the first time where some TeamViewer forms do not recognize the space-delimited format presented by the TeamView app. This should be a trivial fix.

Just lately (within the last couple of days), I have been getting a message on my iMac desktop screen as soon as I started a Remote Control session: headlined with “Commercial use”, saying: “It seems there might be a licensing problem with your connection partner. Connecting to this device requires a valid TeamViewer license for you or your connection partner.” These are the TeamViewer IDs that I was using when I received the message: [removed per Community Guidelines] (the requesting partner) and [removed per Community Guidelines] (the receiving partner). I have been using these 2 licenses (and others) for more months than I care to remember. What gives? If memory serves, there was a time (a few years ago) when TeamViewer decided to make a definite distinction between TeamViewer for business use and TeamViewer for non-business-use (me) as I suspect that too many end-users were using TeamViewer for free AND using TeamViewer the same IDs for their business. I responded to TeamViewer’s questionaire and was granted “FREE” status. Now this. Please tell me how to get rid of this message or tell me how I can get rid of it or tell me that I can just ignore it. I am retired and am not in a business of any kind (that is unless Retired is considered a business). I have NEVER used TeamViewer for anything business-related since I first downloaded version 10 for the Macintosh platform (many moons ago).

If this message was sent to the incorrect spot, then either re-direct it to the correct spot or tell me how and where to send it. Thanks, Alan