Why the Automatic recording no longer works?

Okolicanyi
Okolicanyi Posts: 2
edited November 2023 in General questions

Hello,


Why the Automatic recording no longer works?


Is it something wrong on my end?

Is it because I'm not using the "terrible" new interface?

It was working until 22/11/2023.

I did not change anything.

Start recording of remote control sessions automatically is selected.

I have free space on disk.

The recording directory is also setup.

If I click to start recording during the session manually - it works fine and it's able to save in there with no problem...

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Please advise.

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Best Answer

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍
    edited November 2023 Answer ✓

    @Okolicanyi In my case, it worked as expected. The recording started automatically.

    image.png

    Perhaps a full uninstallation would do the job?

    We explain how to uninstall TeamViewer completely from your devices here: Uninstall TeamViewer on Windows.

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @Okolicanyi,

    Great to see you posting for the first time! 🚀

    I'm about to try to reproduce the issue on my test device.

    I'll keep you posted about the results!

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍
    edited November 2023 Answer ✓

    @Okolicanyi In my case, it worked as expected. The recording started automatically.

    image.png

    Perhaps a full uninstallation would do the job?

    We explain how to uninstall TeamViewer completely from your devices here: Uninstall TeamViewer on Windows.

    /JeanK

    Community Manager

  • Okolicanyi
    Okolicanyi Posts: 2
    https://community.teamviewer.com/English/discussion/comment/149531#Comment_149531

    Yeah, you were right, maybe it was something in the registry.


    After full reinstallation it works again.


    Thanks.

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    I'm glad the full reinstallation could fix the issue.

    Have a great day and happy connecting! 🙂

    /JeanK

    Community Manager

  • Wizardben
    Wizardben Posts: 2

    Auto recording of session is not working . I have verified that the settings is turn on but still does not auto record. recording light and Timmer is on but no file is generated. Stopping recording to save does not work. manually starting recording also does not generate a file. This started after Nov 27th ?

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @Wizardben,

    Thank you for your post!

    Have you tried to reinstall TeamViewer on both sides of the connection, as suggested above?

    We explain how to uninstall TeamViewer completely from your devices here: Uninstall TeamViewer on Windows.

    It fixed the issue for Okolicanyi.

    Let me know if this has worked for you!

    /JeanK

    Community Manager

  • Wizardben
    Wizardben Posts: 2

    removing it from the registry keys was the solution to restoring the record feature.


    Thanks

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Thank you, @Wizardben, for letting us know!

    Have a great day!

    /JeanK

    Community Manager

  • GarryG
    GarryG Posts: 1

    Having the same problem - but looking the new GUI description, the automatic recording is only listed under the outgoing connections - I want to record sessions that are done connecting TO this PC … can this be configured?

  • TVSupportMatt
    TVSupportMatt Posts: 95 Staff member 🤠

    Hello @GarryG

    Unfortunately, it is currently only possible to record outgoing sessions. This topic is covered in detail via the Knowledge Base article pasted below.

    Record a remote session (teamviewer.com)

    We do appreciate your comment as we value all feedback. Have a great day!

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