How to disable the orange box around the remote session?

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nmdias
nmdias Posts: 5 ✭✭
edited April 26 in General questions
Captura de ecrã 2024-04-26 152842.png

I never seen this before today, and I don't know how to disable that. It has an orange square around and a tab in the middle top with a button "End Session". How to disable this?

Best Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,092 Moderator ☑
    Answer ✓
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    Hi all, 
    We thank you for your patience for further information!

     With the latest update of TeamViewer, the remote session screen was enhanced to bring more visibility to the remote partner regarding which monitor is being viewed as well as a quick button to end the session.

    The feature is available at the moment for our free users and it cannot currently be disabled. TeamViewer understands that during an attended remote session the remote partner has the right to end the connection at any moment; therefore, enhancements were done to improve the visibility of the session. 

    We highly advise our users to always keep TeamViewer in the newest version. For clients with a license, always make sure you're logged in with the licensed account. You are also welcome to provide feedback about this feature in our Ideas board.

    We thank you for your understanding. 
    Please don't hesitate to ask if you have any further questions.

    Best, Carol


    Portuguese Community Moderator

  • .Carol.fg.
    .Carol.fg. Posts: 1,092 Moderator ☑
    Answer ✓
    Options

    Hi all, 
    Thanks for your additional questions!

     Rest assured that it has always been possible for remote users regardless of license or not to close the remote session via the session tray the new feature is just an enhancement as previously explained. We welcome and encourage you to share any ideas about how to improve TeamViewer in our Ideas board.

    We thank you for your understanding! 
    Let us know if we can help with any further clarification. 
    Best, Carol


    Portuguese Community Moderator

Answers

  • shreshth
    shreshth Posts: 1 ✭
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    how to remove the new end session borders from team viewer client side remote access

  • Amersfoort
    Amersfoort Posts: 2 ✭✭
    edited April 27
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    I have the same question. My app on an Android tablet is full screen, and now the orange box is visible right through the bottom part of the screen.

  • FalconDiver
    FalconDiver Posts: 2 ✭✭
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    This is a rather annoying feature. Teamviewer is one of the tools we use to make corporate training materials at my company, and this is interfering with our process, because we don't want an orange border around any screenshots or video clips we create. It's ugly and distracting, and can be confusing to users.

  • abominator
    abominator Posts: 3 ✭✭
    edited April 30
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    Same here. Plus it prevents me from accessing my hidden tasksbar, so I can only access items on the desktop.

  • classic35mm
    classic35mm Posts: 7 ✭✭
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    I agree -- this is incredibly annoying! My windows 11 taskbar is at the top of my screen, so the orange tab that says "End session" covers some of my taskbar items! Does anyone know how to report this issue (I would call it a bug) to the TeamViewer development team?

  • classic35mm
    classic35mm Posts: 7 ✭✭
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    I'm running TeamViewer Remote version 15.53.6 (64-bit) on Windows 11. This version puts an orange rectangle with an orange tab "End session" at the top of the screen. Where can I download older versions of TeamViewer Remote, when this orange box did not exist?

  • classic35mm
    classic35mm Posts: 7 ✭✭
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    Does anyone know when this "orange box" feature (bug, in my opinion) was introduced? Was it introduced in 15.53.6, which I think is the latest version of TeamViewer or Windows 11? Or was it introduced earlier?

  • .Carol.fg.
    .Carol.fg. Posts: 1,092 Moderator ☑
    Options

    Hi all,

    Thanks for bringing attention to this topic. 😄

    We're currently getting more details about this new security feature to share with you all.

    We thank you for your patience and understanding.🙏🏻🌷

    Please let us know if you have further questions!

    Best, Carol


    Portuguese Community Moderator

  • classic35mm
    classic35mm Posts: 7 ✭✭
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    Hi Carol, thanks for writing. I look forward to hearing from you again soon — with more details about the orange box around TeamViewer sessions.

    The annoying thing about it is not so much about the box itself, but the large orange "tab" that says "End session" in the top center of the screen. That tab occupies important screen real estate on my Windows 11 machine and prevents me from accessing menus that I need to access during a TeamViewer session. If the "tab" could be moved/slid by the user, that would fix the problem. Could you please forward this suggestion to the Development team?

    Thank you.

  • abominator
    abominator Posts: 3 ✭✭
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    https://community.teamviewer.com/English/discussion/comment/154457#Comment_154457

    Please don't entertain this idea. It doesn't address the problems us other questioners have with this "innovation".

    By the way: Teamviewer performed adequate without any orange borders.

  • Amersfoort
    Amersfoort Posts: 2 ✭✭
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    There has been a QuickSupport update on my Android device. No orange box visible anymore. Case closed.

  • nmdias
    nmdias Posts: 5 ✭✭
    edited May 6
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    https://community.teamviewer.com/English/discussion/comment/154486#Comment_154486

    Issue still persists on the Windows desktop app. Both clients are up to date, but the orange box with the intrusive button in the top middle is still there.

    How to disable this?

  • .Carol.fg.
    .Carol.fg. Posts: 1,092 Moderator ☑
    Answer ✓
    Options

    Hi all, 
    We thank you for your patience for further information!

     With the latest update of TeamViewer, the remote session screen was enhanced to bring more visibility to the remote partner regarding which monitor is being viewed as well as a quick button to end the session.

    The feature is available at the moment for our free users and it cannot currently be disabled. TeamViewer understands that during an attended remote session the remote partner has the right to end the connection at any moment; therefore, enhancements were done to improve the visibility of the session. 

    We highly advise our users to always keep TeamViewer in the newest version. For clients with a license, always make sure you're logged in with the licensed account. You are also welcome to provide feedback about this feature in our Ideas board.

    We thank you for your understanding. 
    Please don't hesitate to ask if you have any further questions.

    Best, Carol


    Portuguese Community Moderator

  • abominator
    abominator Posts: 3 ✭✭
    edited May 8
    Options

    Thanks for your answer Carol

    But, this is highly disappointing.
    Usability is sacrificed for visibility?
    ( to bring more visibility to the remote partner regarding which monitor is being viewed as well as a quick button to end the session)
    This can be achieved by a myriad of other, less intrusive means.
    (The feature is available at the moment for our free users)
    So not for licensed users? Do they not have the right to end the connection at any moment?

    Unless I don’t comprehend the literalness of it, I don’t thing Carol’s answer is very logical nor valid.
    And I still would like to know, weather this ‘feature’ will be more free-user friendly in the future?

    Greetz.

  • nmdias
    nmdias Posts: 5 ✭✭
    edited May 7
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    https://community.teamviewer.com/English/discussion/comment/154521#Comment_154521

    I’m connecting to a company account with some 300 machines running TV in the background. I connect through a VPN and after remote connect using a local ip address from inside the company VPN. The company uses a license in all remote machines and still I see this orange box.

    There is no remote partner on the other end to end my session except me, or, if the IT department chooses to connect also to my machine for some reason. But again, this is a remote machine that uses only a virtual monitor, no physical person is there.

  • nmdias
    nmdias Posts: 5 ✭✭
    Options
    https://community.teamviewer.com/English/discussion/comment/154521#Comment_154521

    Hi Carol,

    Last night I replied to you, on how I am connecting through a VPN to my company and using a LAN IP adress within the company's network to connect to the remote machine. This is a company with around 300 machines, all running TV with a company license, and still I have this orange box.

    This morning I wake up to see my reply is gone.

    I will not reply again describing the issue.

    Thank you for your efforts.

  • .Carol.fg.
    .Carol.fg. Posts: 1,092 Moderator ☑
    Answer ✓
    Options

    Hi all, 
    Thanks for your additional questions!

     Rest assured that it has always been possible for remote users regardless of license or not to close the remote session via the session tray the new feature is just an enhancement as previously explained. We welcome and encourage you to share any ideas about how to improve TeamViewer in our Ideas board.

    We thank you for your understanding! 
    Let us know if we can help with any further clarification. 
    Best, Carol


    Portuguese Community Moderator

  • FalconDiver
    FalconDiver Posts: 2 ✭✭
    Options

    Something else to consider; On mobile devices, the orange "X" button also gets in the way of the user's keyboard, making it more of a frustration for them than anything.

  • thatsdunnit
    thatsdunnit Posts: 2 ✭✭
    Options

    In my view this supposed enhancement is an unwanted annoyance and should be removed, or an option provided to remove it.

  • LuisTEZtech
    LuisTEZtech Posts: 1 Newbie
    edited May 9
    Options

    Support, please provide an update if you are able to remove this annoying feature, I used to be able to take clean screenshots and now with this feature just looks bad and works horrible, the user interface should be as before . Can you please consider moving this to the notifications section or to another area where does not interfere? I hope I don't have to move to **Third Party Product** or other solution that can accommodate our requests. Please advise.

  • nmdias
    nmdias Posts: 5 ✭✭
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    https://community.teamviewer.com/English/discussion/comment/154535#Comment_154535

    I don't think anyone here is confused about the possibility to close a remote session. 🤔

  • ds5
    ds5 Posts: 1 ✭
    Options

    "The feature is available at the moment for our free users and it cannot currently be disabled" This statement is interesting, sounds more like an attempt to annoy the "free version users".

    I use TeamViewer for personal use to control PC's in my home locally, there is no one else on the other end so it is a useless feature (for me).

    Its just like the remote feature where they kept cutting my access off and telling me that I appear to be using the product commercially. I have filed their drawn out process to say that is not the case several times but after a while they just cut off access again so I gave up.

    I understand that I am using it Free of charge for personal use and it meets my needs even with the annoyances so I can't complain, it's just an observation

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