Getting license block with Free license.

RKDTOO
RKDTOO Posts: 4
edited February 18 in General questions

Getting the bellow "Connection blocked after timeout" error immediately on connection. Both endpoints are Free license.

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Comments

  • .Carol.fg.
    .Carol.fg. Posts: 1,350 Moderator ☑

    Hi @RKDTOO ,
    Welcome, and thanks for your first post!

    Please make sure both devices (local and remote side) are using the newest version of TeamViewer with the newest UI.
    For more details please check our announcement: New updates regarding the free usage of TeamViewer 15

    Let us know how it goes.
    Best, Carol


    Portuguese Community Moderator

  • RKDTOO
    RKDTOO Posts: 4

    Uh-huh, and how am I supposed to upgrade the client on a remote device if you are kicking me off after a few seconds? Unreasonable. The primary nature of a remote device is that it is remote.

    P.S. Thanks for deleting the empty accidental comment, I couldn't find an option to delete it.

  • .Carol.fg.
    .Carol.fg. Posts: 1,350 Moderator ☑

    Hi @RKDTOO ,
    Thanks for your honest feedback.
    We understand your frustration, and we apologize for any inconvenience.

    The remote update is possible, but if TeamViewer is already timing out in a few seconds, you may need to contact someone on the remote side to assist with the update manually.

    Another relevant point to mention is the compatibility with the device OS. If your device has an older OS, it may not support the newest version of TeamViewer for the update.

    I hope this info can help you in some way. 🍀
    Please don't hesitate to post if you have further questions.
    Best, Carol


    Portuguese Community Moderator

  • RKDTOO
    RKDTOO Posts: 4
    edited February 20
    https://community.teamviewer.com/English/discussion/comment/161975#Comment_161975

    Hi again. Both the remote device and the source device are Windows 11 23H2 and as it tuns out the TeamViewer software on the remote computer is also up to date. Still my session gets timed out almost immediately. Moreover I am able to connect to this remote computer and sustain a session from my mobile phone. Perhaps this is relevant: in the past, on the source computer, I used to use TeamViewer with my employer's enterprise license. This employer no longer has a contract with TeamViewer. I login to TeamViewer on both end-points with my personal account. It looks like you are blocking this computer as an enterprise device based on my IP or MAC address or some other identifiable information. Please advise how to resolve this.

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