TeamViewer on iPhone not connecting over mobile data on the T-Mobile network

ukinny
ukinny Posts: 4 ✭✭
in Mobile

on T-mobile in NYC, connection not working over cellular data (tried 4g & LTE) - only working over wifi - problem started a few days ago

Tagged:

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @ukinny

    Thank you for your post.

    I am creating a new thread for it since the other one is already a few months old.

    Anyone else experiencing this issue in the area NYC (or elsewhere)?

    Best, Esther

    Former Community Manager

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @ukinny

    Are you still facing the issue?

    Best, Esther

    Former Community Manager

  • ukinny
    ukinny Posts: 4 ✭✭
    Yes, very much still facing this issue. Intensely aggravating...
  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi again,

    Could you provide us with more information? A traceroute or telnet information would be good: For mobile devices there are several apps like: on iOS for telnet = telnet lite, iTerminal or for traceroute / mtr = Nice trace or HE network tools

    This thread might help you if you need more information.

    Can you send the information to community@teamviewer.com and update this thread when you´ve send it?

    Thanks, Esther

     

    Former Community Manager

  • ukinny
    ukinny Posts: 4 ✭✭

    Here is the tracert when connecting over WiFi (which works):

    information removed

     

    Here is the route when going over cellular data (which doesn't work):

    Information removed

     

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Thank you @ukinny

    I´ll forward it. Best, Esther

    Former Community Manager

  • ishthi83
    ishthi83 Posts: 1

    Trying to connect from Sri Lanka to a machine from UK through mobile network, not connecting...

Trustpilot

Categories

This Week's Leaders