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TeamViewer on iPhone not connecting over mobile data on the T-Mobile network

on T-mobile in NYC, connection not working over cellular data (tried 4g & LTE) - only working over wifi - problem started a few days ago

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  • Esther
    Esther Posts: 3,614 Community Manager 🌍

    Hi @ukinny

    Thank you for your post.

    I am creating a new thread for it since the other one is already a few months old.

    Anyone else experiencing this issue in the area NYC (or elsewhere)?

    Best, Esther

    Community Manager
  • Esther
    Esther Posts: 3,614 Community Manager 🌍

    Hi @ukinny

    Are you still facing the issue?

    Best, Esther

    Community Manager
  • Yes, very much still facing this issue. Intensely aggravating...
  • Esther
    Esther Posts: 3,614 Community Manager 🌍

    Hi again,

    Could you provide us with more information? A traceroute or telnet information would be good: For mobile devices there are several apps like: on iOS for telnet = telnet lite, iTerminal or for traceroute / mtr = Nice trace or HE network tools

    This thread might help you if you need more information.

    Can you send the information to [email protected] and update this thread when you´ve send it?

    Thanks, Esther

     

    Community Manager
  • Here is the tracert when connecting over WiFi (which works):

    information removed

     

    Here is the route when going over cellular data (which doesn't work):

    Information removed

     

  • Esther
    Esther Posts: 3,614 Community Manager 🌍

    Thank you @ukinny

    I´ll forward it. Best, Esther

    Community Manager
  • Trying to connect from Sri Lanka to a machine from UK through mobile network, not connecting...

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