Updating Versions: ErrorReceiveResponse 12030 and 12002
We are trying to update to the latest version but updates fail and all logs show error 12030 and 12002.
From the log files below:
2017/07/25 16:00:39.772 7512 8564 G1 VersionFileHandler::CheckVersionFile(): Found version "12.0.80984"
2017/07/25 16:00:39.772 7512 8564 G1 VersionFileHandler::CheckVersionFile(): Found version "NKOGN8UC0hZNIN1Nvevx7g=="
2017/07/25 16:00:39.772 7512 8564 G1 VersionFileHandler::OnDownloadFinishedVersionFile() major='' minor='12.0.80984'
2017/07/25 16:00:39.773 7512 8564 G1 UpdateBase::ShowUpdateSelectionBoxAndGetResult: update ad is shown
2017/07/25 16:00:41.157 7512 9536 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:00:43.723 7512 8840 G1 UpdateBase::Start(): Update is already running
2017/07/25 16:01:43.723 7512 8848 G1 UpdateBase::Start(): Update is already running
2017/07/25 16:01:49.412 7512 7516 G1 CMainWindow::OnSessionChange [OnlineState] 7
2017/07/25 16:01:49.445 3956 3960 S0 SERVICE_CONTROL_SESSIONCHANGE session=1, statusCode=WTS_SESSION_LOCK
2017/07/25 16:02:43.724 7512 8840 G1 UpdateBase::Start(): Update is already running
2017/07/25 16:02:44.362 7512 9536 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12002
2017/07/25 16:02:44.363 7512 9536 G1 tvhelper::CThread::weakJoin - thread {Not-any-thread} has succesfully detached itself
2017/07/25 16:05:26.226 7512 7516 G1 CMainWindow::OnSessionChange [OnlineState] 8
2017/07/25 16:05:26.598 3956 3960 S0 SERVICE_CONTROL_SESSIONCHANGE session=1, statusCode=WTS_SESSION_UNLOCK
2017/07/25 16:05:42.680 14372 11276 H64 notepad.exe: dll can unload now
2017/07/25 16:06:17.030 11248 9832 H64 notepad.exe: dll can unload now
2017/07/25 16:06:19.841 7512 7516 G1 UpdateBase::StartUpdate(): Start minor update... (UpdateType=1) (TargetModule=1
2017/07/25 16:06:19.842 7512 8852 G1 UpdateBase::StartVersionFileDownload(): Start download of version file...(Version : 3.0, Channel: 1 )
2017/07/25 16:06:19.842 7512 9008 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:06:20.557 7512 9008 G1 UpdateBase::OnDownloadFinishedVersionFile() Version file successfully downloaded.
2017/07/25 16:06:20.559 7512 9008 G1 VersionFileHandler::CheckVersionFile(): Found version "12.0.80984"
2017/07/25 16:06:20.559 7512 9008 G1 VersionFileHandler::CheckVersionFile(): Found version "NKOGN8UC0hZNIN1Nvevx7g=="
2017/07/25 16:06:20.561 7512 9008 G1 VersionFileHandler::OnDownloadFinishedVersionFile() major='' minor='12.0.80984'
2017/07/25 16:06:20.563 7512 9008 G1 UpdateBase::ShowUpdateSelectionBoxAndGetResult: update ad is shown
2017/07/25 16:06:22.079 7512 8480 G1 ChangeThreadDesktop(): SetThreadDesktop to default successful
2017/07/25 16:06:22.321 7512 8480 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12030
2017/07/25 16:06:22.322 7512 8480 G1 tvhelper::CThread::weakJoin - thread {Not-any-thread} has succesfully detached itself
Best Answer
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I should have updated this sooner. Our issue was that our firewall was preventing clients from reaching and pulling down the update from the teamviewer servers. Resolved.
5
Answers
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Dear michelep,
Thank you for your message.
Have you tried to make the update using a Local Admin account or a Domain Admin?
That should fix your issue.
Best regards,
Christian
Did my reply answer your question? Accept it as a solution to help others, Thanks.0 -
I should have updated this sooner. Our issue was that our firewall was preventing clients from reaching and pulling down the update from the teamviewer servers. Resolved.
5 -
Afternoon, which rules did you allow through the firewall to resolve this please?
0