I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.
I installed TV12 and it works fine.
There is clearly a problem with TV13.
We can confirm that we are having the same issues. Started yesterday and nothing we can do with V13 works. Going back to version 12
Can also confirm V12 is fine.
**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**
Thank you so much for your contribution in this thread.
We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.
If you encounter this problem, please use the following download link to install the previous version 13 for OSX:
I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.
Maybe it is a good idea to put it on the official website for macOS-downloads...
Hi I also have this problem on both of my Macs. The newest version is also crashing. Is there an older working installer available to download?
It did not work. Still quits.
It finally worked and does not crash using this link. thanks.
Thank you for your help, problem solved, I down the version.
I'm also affected. The previous version (13.0.6447) works. By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!
ok, I noticed the box.com URL, not the source of the post. Thanks, Julia for working around the policy and posting a link. Are checksums published at a teamviewer.com URL?
i can confirm the link from Julia works great no crash i can conect to others computers.
This works for me, too.
(I'm the original poster of this thread.)
Thank you Julia
I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13
The 13.0.6447 version is sable for me.
Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.
We also need a link to the older version of TV QuickSupport. It has the same problem as the full version.
Esther, this did not fix the issue here. Installed the new version from the TV site, and it still crashes on startup. Went to support to see how to uninstall, so I could do a clean install but the uninstall instructions say to uninstall from inside the running application - not much help if you can't get the app to start. Any other suggestions?
This download seems to stall shortly after starting and a message is displayed saying download of .dmg is not supported.
Julia, thank you for the link to the old version on box.com, but it is repeatedly stalling out before it finishes. Can someome from TV please post a link to the last known working version being hosted on the TV servers?
[Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]
I installed from Julia's link instead (**never trust download sites, full of trojan**).
Find the link on page1.
Thanks Julia, it works back
Thanks, anyway that is a trusted site :-)
TeamViewer for Mac 13.0.6447
If Development knows about this and it's such a widespread issue, why is it still out there on the update servers, being offered up to unsuspecting clients? It should be removed from the update servers and the previous version substituted, until a fixed version is ready.
Can emphasize this: TeamViewer should provide download links on their own site. All other locations may offer infected files. Filehippo etc. is not a site owned by TeamViewer. Do not trust in the guy who placed the file there.
And I cannot understand, too, why TeamViewer still offers the faulty version 13.1.2559. Pull back is the only appropriate countermeasure.
Have seen problem on two machines that run both OS X El Capitan/10.11.6.
thanks for the temporary solution!
same here and the cause is not solved after days - TV is still propagating the faulty version on their website. Do they have a QM at all?
... requested a support ticket
It looks like you're new here. If you want to get involved, click one of these buttons!