Running TV 13.1.1548 on OSX (10.11.6). TV13 crashes and when I click OK or Reopen, it crashes again a few seconds later.
Any guidance?
Hi all,
The hotfix is online - you can download the version from our homepage. We also activated the update function within TeamViewer.
Thank you so much for your contribution here.
Cheers,
**Moderator Note: This has been marked as a solution so that it is easy to find and is a temporary solution. We will update this when the issue has been fully resolved**
Thank you so much for your contribution in this thread.
We already informed our development about the problem and they are already working on a solution. The problem occurs in the current TeamViewer 13 version.
If you encounter this problem, please use the following download link to install the previous version 13 for OSX:
https://teamviewer.box.com/s/e6z05muqdvo3zj4opo1fg89td62g3xpm
I will keep you updated on this. A big thank you to all of you and especially to the people who send me more information and the TeamViewer logfiles.
Joining the club on this, I am having repeated issues of Teamviewer quitting upon launching on my computer. I have cleaned it from the computer multiple times and downloaded all the different versions recommended in this thread and still having these issues.
Your sollution is not working (OS 10.13.3 and TeamViewer - last version as today - March 15, 2018). Also Crash report not opening.
I reinstalled version 13.0.6447 which is working somehow (it starts in more than 40 seconds, not in few seconds like before)
I followed these instructions very carefully and it did not solve the problem. Immediately after reinstalling TV13 the same error report happened.
I installed TV12 and it works fine.
There is clearly a problem with TV13.
I'm also affected. The previous version (13.0.6447) works. By not providing links to previous versions of TV13 you are pushing users to download from unreliable sources!
Yosemite 10.10.5
Uninstalled and erased all the teamviewer voices, also in user/library/preferences, installed the latest version, it didn't work.
Can emphasize this: TeamViewer should provide download links on their own site. All other locations may offer infected files. Filehippo etc. is not a site owned by TeamViewer. Do not trust in the guy who placed the file there.
And I cannot understand, too, why TeamViewer still offers the faulty version 13.1.2559. Pull back is the only appropriate countermeasure.
Have seen problem on two machines that run both OS X El Capitan/10.11.6.
Thank you Julia
I have a business license and was experiencing the same issue as all the other people. the first solution i tried was downgrading to 12 which allowed me to work for most remote machines except those on TV13
The 13.0.6447 version is sable for me.
Thanks
If Development knows about this and it's such a widespread issue, why is it still out there on the update servers, being offered up to unsuspecting clients? It should be removed from the update servers and the previous version substituted, until a fixed version is ready.
TeamViewer for Mac 13.0.6447
[Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]
Thanks, anyway that is a trusted site :-)
I installed from Julia's link instead (**never trust download sites, full of trojan**).
Find the link on page1.
Thanks Julia, it works back
Julia, thank you for the link to the old version on box.com, but it is repeatedly stalling out before it finishes. Can someome from TV please post a link to the last known working version being hosted on the TV servers?
This download seems to stall shortly after starting and a message is displayed saying download of .dmg is not supported.
Esther, this did not fix the issue here. Installed the new version from the TV site, and it still crashes on startup. Went to support to see how to uninstall, so I could do a clean install but the uninstall instructions say to uninstall from inside the running application - not much help if you can't get the app to start. Any other suggestions?
Thanks.
We also need a link to the older version of TV QuickSupport. It has the same problem as the full version.
Go back to working version 13.0.6447 [Link to 3rd part website removed - we recommend to download TeamViewer only from our website - Thanks for your understanding]
Thank you it works now.
And for the support.
Have tried the latest version from the home page and although it will install (took a long time 3 mins) it will not run. Tries to start with the bouncing TV icon and then eventually stops and says that TV is not responding.
Hi all - I apologize for the confusion. I just got the information that it is still in the uploading process and that it will take a bit until it is available.
I will keep you updated as soon as the fixed version is available.
Once again - I am sorry! Please excuse me being too fast in sending you the GO.
Best, Esther
Fixed Version did not work here!
Same issue, after installing 13.1.2559 - Teamviewer crashes immediately!
Do we have to clean any settings / directories first?
MacOS 10.13.3
P.S.: nearly a week without a solution - really bad performance, teamviewer!
Was having the same **bleep** problem! Not sure why TM isnt posting a link for Temaviewer 13.0.6447 for Mac?
However, I googled it as you suggested and works like a charm with Mac OS 10.13.3. Thank you!
the version which is available on our website (v13.1.2559) does now include a fix for the crash you might have experienced earlier when installing TeamViewer on Mac OS.
This version will have to be downloaded from the webite and cannot retrieved via the update function in the TeamViewer application.
We will keep you updated as soos as the update will be available via the software itself again.
Thanks, Esther
Thankyou for this link. Considering all the same help requests came through/reported around the same time, I thought TV would have updated their site ASAP, or put an alert out on all X versions of Mac etc...
So far this updated link has basically solved the problem. It now just doesn't want to be set to "Start TeamViewer with System". But, it's better than nothing.
Now to update the TV support ticket person...This is the partial error report as it crashed on me. I basically got an error loop. It would crash, restart, crash, restart etc... Could only solve if by the removal/disabling of the TV services.../Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES/Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full/Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full/Library/PrivilegedHelperTools/com.teamviewer.Helper
same here and the cause is not solved after days - TV is still propagating the faulty version on their website. Do they have a QM at all?
... requested a support ticket
Hello,
tried to install the latest version 13.1.4170 from TV website but still no working at all !!!
after starting it bounces in the dock, then icon appears for 1-2 seconds and bump .. crash
I had to update because of older version, but I'm very unhappy when paid software is not working and crashing ;-(
UPDATE: even when downloaded legavy version v12, TV keeps crashing ;-(
same problem
thanks for the temporary solution!
