My license changed from Premium to Free automatically!

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krek
krek Posts: 1
in General questions

Hi. I upgraded my license from Business to Premium. Today the Teamviewer App on my system said that my license has been changed from Premium to free. Our account has changed from Premium to Free. What's the matter? I have a permanent Premium 13 license? How to? Where to write?

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  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @krek,

    Thank you for your post.

    The Community is a user-driven community – the majority of posts and solutions are therefore created by users, not by TeamViewer staff. As your issue is regarding licensing, it would be best to reach out to our support team, so they may further assist you.

    Thanks again for your contribution!

    Josh P.

    Senior Community Moderator

    ---

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