Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

Mattsean0823

I use the free teamviewer for personal use. It keeps timing out every 5 min. How do I stop this from happening?

stuartm2032

Thank you .Carol.fg. for responding. My e-mail address is [removed per Community Guidelines]. Would you also need the ID's of others that I support (family members ONLY).

Thank you.

User12347809

https://community.teamviewer.com/English/discussion/comment/122691#Comment_122691

Almost identical to what I'm going through. I have a PC downstairs but that's the only difference.

And yet, TV kicks me in seconds.

Also trying to help my mom who is learning the Adobe Suite, but needs assistance the professors sometimes don't give.

But wait! Apparently assisting my mom is commercial-use.

So home-inside-home is commercial use, home-to-parents-home is commercial use

At this point, WHAT THE HECK IS ACTUALLY ALLOWED?!?!?!?!?!

stuartm2032

My account was (for the 2nd time) tagged as possibly a commercial account. I ONLY provide support for my daughter, parents & sister. I submitted the reset form for my ID, which was approved. However, when I connect, I STILL get kicked off after 5 minutes and have to wait up to 5 minutes before connecting again for another 5 minutes. When I submitted my form, I only included my ID. Should I have included all ID's? If so, how can I submit them. When I try to submit a new form, it only gives me a .pdf of the original form submitted.

This is getting really frustrating. Teamviewer used to be a great solution, but now it seems to be getting much more non-user centric unless you pay for a commercial license.

Any help would be appreciated.

wilderja

Suddenly today, 2 PC running Teamview Free tells me "You are using TeamViewer in a commercial setting" when I'm not. I only cnnect to maybe 6 -10 family PCs. How do I fix this? If I use the web interface instead of the application, it works fine. Just the app seems broken.

How do I fix this?

Many thinks in advance for your help.

Jim

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User12347809

https://community.teamviewer.com/English/discussion/comment/122691#Comment_122691

Almost identical to what I'm going through. I have a PC downstairs but that's the only difference.

And yet, TV kicks me in seconds.

Also trying to help my mom who is learning the Adobe Suite, but needs assistance the professors sometimes don't give.

But wait! Apparently assisting my mom is commercial-use.

So home-inside-home is commercial use, home-to-parents-home is commercial use

At this point, WHAT THE HECK IS ACTUALLY ALLOWED?!?!?!?!?!

gipsea

https://community.teamviewer.com/English/discussion/comment/153239#Comment_153239

HI there, I'm stuck in the same situation for few days now. Mistakenly enough I did not list the local ID because I thought it was an issue only with the remote pc home.

Cheers

Sec

I have a personnel account but it keeps telling me I need to upgrade and locking me out any idea how to fix this please

Kutil_CZ

On https://www.teamviewer.com/en/reset-management/ page I don't see reset form, but the download button. If I click on the button, the PDF from previous filling starts download.

I tried 5 browsers, you have to login, so after that the problem is linked to my account and door is closed for me.

I am not able to fill the non existing form, so I am not able to reset my non-commercial license.

Can anybody help me, please?

RazZzri

I'm having trouble retrieving my free version, I can't submit the form. It always shows error (2). I tried 4 browsers, different device, but the result is the same. i need help please

mauibound

Ry1 --> simply go to the www dot teamview dot com slash en slash reset-management (they won't let me post a link since I'm a newbie) and fill out the form as mentioned in my previous post. Good luck!

Ry1

Hi there, I use teamviewer to access a few home computers, but nothing that I need to upgrade to a licensed version. I keep getting plagued with the pop ups that commercial use is suspected when it's not, it seems they're just trying to get me to buy a license, Which makes no sense in my situation and is insanely overpriced for what I need. I am not receiving any compensation from my home use. I don't even have the option to submit a ticket that I'm not using team viewer for commercial use anymore. If teamviewer sees this please fix this, so annoying.

mauibound

OK, I think I have figured out what's happening. On the 'reset management' page it asks for the TeamViewer Id (or Id's). I put in my Id, and then continued down the page with the rest of the information requested. No joy, nothing happened when I clicked the 'generate PDF and submit' button. SOLUTION: just below the field where it asks for the Id, it says "click here to add Id". I assumed that this meant additional Id's. BUT, if you click here, you'll see your Id gets populated in a field just below. You can then go up and add additional Id's (in my case, several computer Id's on my home network), and after each one, clicking on "click here to Add..." adds these to the list. Once this was done and the rest of form filled out, I clicked on the 'generate PDF and submit' button, AND IT ACCEPTED IT! (and I got a notification that my request would be reviewed. So, be sure to click on the blue field just below TeamViewer Id, and it will probably work for you too! (no more hamster on the wheel stuff!!)

mobilemarrow

team viewer commercial use dected, i have filled out the rest form how ever!! it happened again and im not able to fill it out again and i have cleared histery and cache also tried multiple browsers and this problem has been going on for a couple of months, support doesnt do anything as im not a paid member i have been using team viewer for more than 2 years!! all of my remoteing in is personal use! when im home and my laptop is at my dorm in college and orrr if im in college trying to remote in to my desktop and or my familys devices!!

https:// teamviewer.com/en/reset-management

Howdy

Where is the answer to the problem

villainser

Hi, I would like to inquire about the free TeamViewer license. Until now, I've been able to assist my family without any issues using the free license. I sporadically connect to computers to help out. However, today I noticed that the remote session time has significantly shortened. I can't even input the password before the session is abruptly ended, and I'm asked to reconnect in a minute. But when that minute passes, it prompts me to reconnect again for another minute. Is this some sort of error or a definitive end to the free TeamViewer support?

PB2005

Have a look at this thread - https://community.teamviewer.com/English/discussion/8284/commercial-use-connection-time-out#latest

Howdy

In the past month, I have been knocked off my connection after 5 minutes. I use teamviewer to connect to old desktop that I have setup in closet. What do I need to do to get this to work longer without purchasing a licensee.

ChrisJohn

I am having the same problem. I support my disabled sister remotely and am getting disconnected in under 2 minutes and am then locked out. My licence shows as "free" and activated. I have tried the ID reset procedure but this does not work. The procedure then invites you to complete a form and then create a pdf and upload it but this doesn't seem to activate so I don't know if the process has finished. It shows "suspected commercial use" which it most certainly is not. I am over 80 years old and have no intentions of making any commercial use of the product but do need remote access. How on earth does Teamviewer recognise commercial use? Clearly it finds false positives.

PB2005

Also can confirm the 'generate and upload PDF' button appears to do nothing.

PB2005

I've come here because of the same reason. Sessions used to last 30 minutes or more which can be needed when supporting my mother with a password reset or other issues.

I fully appreicate that TeamViewer is FREE for personal use but i want to make sure that something isn't wrong.

This evening i have had several dropped connections within one hour - which actually makes the amount of time using TeamViewer for Free longer than it would have been if it had not dropped.

As you can see both messages seem to imply some sort of commercial useage. I am on my home pc and my (retired) mother was on her laptop. All my paid-work is done on a seperate laptop here and i don't use TeamViewer on that.

I'll try the link above to see if that helps.

AmyStough

Hello, I was using Teamviewer to connect to a business that was paying me for my services so I paid for the commercial license. The company is closing down and I am no longer "working for them". I no longer get paid, but they do still need assistance from time to time and since I consider them friends I am doing it for free. However, since it used to be on the commercial license I keep getting kicked of with it saying "commercial use detected". I would like to find a way to be able to help these people without being penalized for previously having a license. Can someone point me in the right direction to get this resolved?

speechfixer5

Teamviewer desktop suddenly thinks that I'm using it for commercial purposes. I AM NOT. I never have been nor am I now doing that. I only use it to help friends remotely. I've been helping friends for a long time with Teamviewer so why all of a sudden does it think otherwise and will not let me connect to anyone? How do we fix this?? Many thanks!

mauibound

I've been using a 'free' Teamviewer account for years to get access to my family's computers and have been very happy. I recently got the notice of 'commercial use suspected' and it directed me to the 'reset management page' (https://www.teamviewer.com/en-us/reset-management/) I've filled out all the information and a detailed explanation of my usage (I'm retired - no revenue from computer related tasks!) but the button at the the bottom of the form that says 'generate and upload PDF' does nothing. Is the link broken? There seems no way for us 'free' users to contact support - and I keep getting redirected to the 'reset-management' page which I fill out again. I feel like a hamster on a running wheel! Is there any hope or do I need to sign up for another account and set up all my computers again? Thanks for any help you can provide!

ihf

I have been using TV for years to help friends and family. I am now no longer able to do so because sessions are terminated after a minute or 2 with a message about commercial use and pointing me to buy a license. If I try to reconnect, it then says I can't have another session and have to wait (which does no good). Is TV no longer usable as a free screensharing program? [removed per Community Guidelines]

tscq

This happens within seconds of connecting to my home computer from laptop at my dads house. What can I do?

Pedroso

Hi,

I'm using the free version of TeamViewer and lately my session times out and ends after (I guess) a minute of using and connecting to the other computer. TeamViewer just displays the message "Your TeamViewer session has expired and will be terminated". I only connect from private PC to private PC with private issues. I do not get any message about suspected commercial use. What to do? Does the TeamViewer ID reset procedure also apply to me? And if so, does this need to be done for each PC separately (all the PCs I connect to are bound under my account and most of them are with unattended access)?

Thank you in advance for your advice on how to proceed.

Petr

OyseinB

I am a private user., not commercial.

Now TV blocks me claiming they have detected I am using it for commercial use. After inactivate account for a month, its a strange claim.

trying to reclaim my private license here

https://www.teamviewer.com/en/reset-management/

being told they dont support google account credentials on this client, and I should upgade.

This is to their webclient, but I indeed downloaded latest TW app and logged in with my google account, but still I cannot reactivate my license due to the message claiming I dont have the latest client.

My private laptop is running in another country, which I need to connect to for limitations entering certain website, so not an option for me to create new user account without google connected now.

How to get around this issue from the provider?