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Commercial use - Connection time out



  • I have been using team viewer for years for personal use. one family member and a couple friends.  I have never had any problems until now.  I was able to find the "Personal Use Verification form", and submitted that after being told its really quick. 

    I just called in to get an idea of the turn around time and they are telling me up to 30 days?! or just pay the subscription?!  

    Its free for personal use or it isnt.  This is used conecting from my home to another home. not to a business, not to a server, etc.  I dont see how this was triggered.

    I'd gladly pay 25+/year for personal use, but this just feels like a push to make ppl subscribe.  There are many free options but obviously I'm here because I think TV is the best option.

    Any suggestions would be appreciated to expedite the issue.

  • brentura
    brentura Posts: 1

    why do i keep timing out straight away?

  • b1oall23
    b1oall23 Posts: 1

    Same thing for me.  I use it with family and friends and they told me that I use it on commercial use.  Where did they take it???????

  • Same thing is happening to me. I attempted to send in the form to prove that i have only been using for personal use but upon looking in the teamviewer file there isn't a log file there so I cant submit. Is there anything that can done about this?

  • joshmanea
    joshmanea Posts: 1

    I'm having the same problem.  My free Teamviewer account thinks I am using it commercially.  I'm only using it occasionally to remote control one of my home computers to press a button quickly and then I log out.  Also, I have a ministry pastor I occasionally help him with tech stuff and he is in Spain.  I've never used it commecially.  Please help.  It locks me out after a few seconds and it's unusable.




  • Psy-Virus
    Psy-Virus Posts: 1

    Same for me Josh.
    I'm using it for my server that's right behind me, 'cause I'm lazy :D
    And also for a bunch of friends, if they need support. If I would get paid for that it would be nice but hey - you don't get paid by your friends for PC support. O.o

    C'mon TV-Team, what's happening?
    Btw. All that begun after I helped someone new yesterday for about 10 seconds, finding a program in the hidden taskbar menu of Windows.

    Is there a new user limit that jumps in and activates that (We think u're using the software commercially) stuff?

    Thanks in advance.


    EDIT: And to make it clear, I'm doing all this on a voluntary basis. No money, no company, no anything, just being a good guy. :D

  • Just happened today, so we'll have to wait and see.  There are many options free and paid, but teamviewer works well and I like the interface.  

    Like I said, I'd pay for a personal use license, but I'm not paying anywhere close to $600 per year to use once in a while.

    With all the reports of the same problem, it feels like this is a push to catch commercial use. I understand that but if it cant be addressed and corrected quickly, then its simply not worth the effort.  There may be no desire to address free users, but there has to be a percentage of free users that convert for business. Why risk loosing those conversions on falsely flagged accounts?

  • AlanW1
    AlanW1 Posts: 157 [Former Staff]

    Hi Josh,

    Thank you for posting. 

    Please kindly refer to the article for more information about the commercial use. If you believe you are not a commercial user, you can fill the personal use verification form in the article and our engineer will check it.

  • AlanW1
    AlanW1 Posts: 157 [Former Staff]

    Hi Psy-Virus

    Thank you for posting. 

    Please kindly refer to the article for more information about the commercial use.

  • pauldubbs
    pauldubbs Posts: 1

    [deleted by moderator]  I highly suggest it. Available at the [deleted by moderator]  

  • ty, I'll check it out.  I can work with anything but TV is great for the computer illiterate as well.

    I should have mentioned I need something cross platform, as well.  Hoping they simply address my use tho so I can stay with TV

  • After 15 seconds are up, it forces me to disconnect and it says to purchase a  license.  I thought this was free for personal use?

    Guess I was wrong...

  • balrog9
    balrog9 Posts: 3

    I looked up other applications that can do the same job and found real and ultra **Third Party Product**. I used to use them before I found Teamiviewer, which I liked because I didn't have to constantly try and remember the IPs of my various machines but now I am going to go back to **Third Party Product**. I have had it with Teamsucks.

  • tarascon
    tarascon Posts: 14 ✭✭

    There is no algorithm. They are eliminating the more active users.

  • owenegan
    owenegan Posts: 4

    @tarascon wrote:

    There is no algorithm. They are eliminating the more active users.

    Don't know about that.  I actively used TV infrequently, but got shut down. I did often leave a connection open to a second computer that didn't have its own monitor attached.  I guess that could count as "use" though.  Whatever.   Chrome Remote Desktop.  Free.  Works. No **bleep**.

  • tarascon
    tarascon Posts: 14 ✭✭

    @owenegan wrote:

    @tarascon wrote:

    There is no algorithm. They are eliminating the more active users.

    Don't know about that.  I actively used TV infrequently, but got shut down. I did often leave a connection open to a second computer that didn't have its own monitor attached.  I guess that could count as "use" though.  Whatever.   Chrome Remote Desktop.  Free.  Works. No **bleep**.

    You bet that's use.

  • AkshayB
    AkshayB Posts: 1

    We are using as TeamViewer as Private (non commercial) but some how the Teamviewer have changed to Commercial and we are facing problem in it.

    I request you to kindly check my log and please convert us back into Non Commercail use.

    Thanking you

    With regards

  • KampfKraut
    KampfKraut Posts: 8 ✭✭

    What the **bleep**...

    I had a total of 2 computers out of 5 which were detected incorrectly.

    Then I sent TeamViewer a list with the IDs of all my PCs.

    Results. Now comes with ALL computers the note I would use Teamviewer Commercial .... Seriously? SERIOUSLY????

  • maria_28
    maria_28 Posts: 2

    I have the same problem. I solved by uninstalling TeamViewer and installing it again. Good luck.

  • Preklek
    Preklek Posts: 3

    Being accused of something I never did got me so mad I switched to **Third Party Product**

  • killrob
    killrob Posts: 1

    Same issue here.... suddenly TW team thinks i use it for commercial purpose.... is very frustrating. And now they don't answer to private users, they send us here in the community where no one of the TW team read posts of complain about them...

  • bazbsg
    bazbsg Posts: 103 ✭✭
    Oh they read the posts. They censor any post that mentions alternatives to their software.
  • Preklek
    Preklek Posts: 3
    Dear TeamViewer : you just ruined your society your last chance is to remove all the last commercial detections which happened this month, otherwise you'll lose thousands of people because there are a lot of alternatives which don't tell us lie to remove our free licence... And it makes you look quite unprofessional you'd better solve that issue quickly.
  • Bogmore
    Bogmore Posts: 8

    I've changed to another I won't mention, TeamViewer are now in my black books and I will inform anyone who asks me that their support is rubbish, I will even go as far as to say, their support for professional is just as bad.

    It's now been well over a month and a half. They sent a email saying it was fixed when it wasn't.

  • waces
    waces Posts: 29 ✭✭
    Which is against their modus moderandi. I read through the forum guidelines by tv and no word about mentioning other _working_ solutions
  • waces
    waces Posts: 29 ✭✭
    Same here. Ticket opened on the 9th of june. Yesterday received a mail about the fix. Tested on all three machines and 2 was fixes. One still not.
    Also, they "forgot" to provide the proof of commercial use (obviously as they cannot prove it as they just simply select the free users and ban them without any evidence. Friend of mine got banned on an account was not in used in the last months at all)
    Amateurs.. amateurs everywhere
  • yaliyada
    yaliyada Posts: 1

    Having the same problem and now TV13 is threatening me with account suspension.

    No longer able to access home computer from work to pay bill. No access to my parent's computer to play youtube (yes, they don't know how to type Chinese on keyboard). No more home PC to home PC.

    This action is quite unprofessional.

  • Drekko
    Drekko Posts: 2

    Same problem here

    Been using it on the same computers for years and now they keep blocking my connections and kicking me out

    Im really a bit fed up and I am going to call them

    Glad I am not the only one

  • etyien
    etyien Posts: 1


    My problem is same. One years ago the support team switched back personally usage, but now don't want to make nothing.This is business and they want to buy this. It is not correct.

    They say it is free for not commercial users, but the program kicking out, and this want to make that buy license.. I will use other platform and other program to help my family, and friends.


  • waces
    waces Posts: 29 ✭✭

    Yes, they are removing posts and banning users (mine will be banned soon as per the notes from the moderators - obviously I cannot quote them as it lead to banning). 

    I'll move the whole thread including the messages from the mods to my blog and repost it to reddit. We won't get any valid answer from here just sharing the same experiences (as the mods said it's not helping each other).

    It was a pleasure to be here and hope your issues will be fixed soon.

    Just one more thing I learned in the hard way. If you opened a ticket then wait patiently as each and every mail you sent about the ticket (eg: replying the original mail) will lead to drop the ticket in the bottom of the queue (as per the wise words from one of the cool mods)