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Commercial use - Connection time out



  • This issue creaped up a week or so ago saying that it has detected commercial usage and will time out in 5 minutes. Not only that it bugs out and ends the session after 10 seconds.

    The only thing I use teamviewer is to change videos from my bed or to upload files from my computerto my octoprint when im downstairs by my 3D printer. I have no idea where it is detecting commercial usage since i've used this software for years without a problem.

    I have no idea how to go about fixing this and will be rather disapointed if I have to end up uninstalling the software.

  • Glassdub
    Glassdub Posts: 79 ✭✭

    **Third Party Product** would be a great alternative but you have to pay to use the clipboard so its kinda as worthless as TV is right now.

  • Glassdub
    Glassdub Posts: 79 ✭✭

    "How come nobody mentions **third party product**"

    Because they are too busy filtering out "third party products" to be bothered with addressing this issue.

  • OzRob
    OzRob Posts: 5

    I need access to a couple of computers at a remote site. The problem with using **Third Party Product** is that you need a public IP. I currently have that (and access to the computers using a different **Third Party Product** application) but I don't trust the ISP not to change their policy. Obviously, if they stop issuing public IPs I will lose access. I trialled a similar product (think berry) and after a while it informed me that the software on the remote computer could not be accessed because the software was not current. That is stupid for software that is designed for remote access.

  • SunnyLo
    SunnyLo Posts: 2

    At first. I appeal at around 30th of Match. Around 4th of April. I checked my mail box to see if there is any reply. But I cannot see anything, so I appealed again. But I still didn't receive a reply NOW. It's about 5 months aready. Anyone can help?

  • This happened to me as well I messaged them through facebook and emailed and they fixed it. Problem is I am now getting another commerical Use message so Im not sure how long the fix lasts.

  • So Im getting a message saying that Im using Teamviewer commercially after it crashed last night. I got this message before at the end of June. I filled in the forms and eventually the fixed the problem. Could this be the result of a Teamviewer version update? Has anyone else had this problem again? Im only using Teamviewer to access my media center.

  • reweiss
    reweiss Posts: 2
    UPDATE: I'm not sure if Teamviewer saw this post or from when I resubmitted the "Commercial Use" form, but they contacted me via email this morning and fixed the issue. Thank you to the support team for resolving this second issue so quickly.
  • Matt3
    Matt3 Posts: 1

    I have twice now gone through the process to request my account be set as free after getting the 5 minute warning issues.  Twice I have recieved an email from team viewer saying my account has been confirmed as free, however everytime I try to connect I still get the 5 minute warning and actually get disconnected in less than a minute.

    I have tried logging out, restarting the device etc but to no avail - is there anything I can do to make the free licence take effect?

    Should I just look for an alternative to TV (if so please recommend!)

  • That’s great ? I can only hope they will fix mine quickly. I just hope they fix this bug that incorrectly detects commercial usage for people using tv privately.

  • I am running into the same issue, where did you email them to get this resolved? I saw that opening support tickets is only for commercial licenses.

  • SJ1965
    SJ1965 Posts: 1

    I do have exactly the same issue. Never used it commercially. Only between 2 PC, Win 10 Pro. 


  • I was detected as "Commercial Use"  I do not know how to do it, I use it only at home, with a family PC, mine is not a commercial use because I do not use it for profit

  • My TV is showing "commercial use suspected" again. This is 3rd time. Same PCs, always same connections between my own devices.

    This time, it was not unblocked and I got e-mail stating "Your account is under a commercial domain". How can my home network, served by residential service provider (e.q. not a business one) can suddenly be viewed as commercial?

    I now switched to **Third Party Product** that allows 5 PCs to be connected under "private use" so i don't have to deal with that nonsense, but  I really want to know what makes algorithm think I am on commercial domain?


  • Bramnet
    Bramnet Posts: 1

    I got the email back that my ID was reset, but I'm still experiencing the issue when trying to connect to it.

  • MykeC
    MykeC Posts: 3

    Despite the above reply saying my account has been reset to "free", nothing has changed.

    I just tried to connect from my Linux PC to my Windows laptop and it still says, "Commercial Use Suspected".

    So I tried to connect from my Windows laptop to my Linux PC and was immediately blocked and told I would have to wait 10 minutes before trying again.

    Maybe if someone would contact me directly and ask me for my IDs on these two *personal*, non-commercial machines, I could get back to being a happy TeamViewer user.

    I've only been submitting and resubmitting my log files via their Commercial Use Form for the past 7-8 weeks with no response.

  • SDK665
    SDK665 Posts: 1

    I use this to log into my home computer from work and I keep getting booted out every few seconds too.

  • By their complete lack of reaction, I believe TeamViewer CEO is making their position clear.

    They do not want Private Users.using their software.

    As such, I've begun writing to every online source which recommends TeamViewer and I'm asking them to cease promoting the software "for private use".  Guess I'm doing TeamViewers job for them.

    The FREE Application (actually free, not some **bleep** scam designed to get private users to pay for a commercial license)  that I've switched to is called [deleted by moderator]. The app will come right up in a Google Search.  My flight sim group and I have now used it several times and actually LOVE IT!!!

  •   Mine never did crash that I can recall… But yes it was recent and I can’t tell you precisely when but within the last two months that I started being “detected as a commercial user“. The only thing I’ve done in  the last 15 years of wonderful, Teamviewer free support, is assist my disabled vet brother in Atlanta and I always, “played honestly“

    Now I’m seeing, through the voluminous responses to the same problem, on the community here...what must by now, be a policy, made by the CEO,et al, to provide the code to discourage us legit FREE users from TV use.  

      The only other possibility is a coding and/or database  frack-up, that they can’t or won’t fix.

     Tell the truth Teamviewer suits on high, is this a petty policy to garner more revenue at the cost to us honest users, or are you and your crew incompetent? 


    Which is it???


    I’ll be surprised if this sees the light on this board...I’ll be copying it for use on YouTube if I don’t get satisfaction out of my second try at the “ticket system”





  • I think my ID got flagged as commercial after the IP changed because I started a VPN session and then remoted a PC on my local network.  I filled out the form over a month ago.... just Submitted another one.  Under the current regime your software is worse than useless. How much configuring - troubleshooting - moving of files can you do in 5 minutes?  I'll start complaining on social media if this isnt fixed soon.


  • SunnyLo
    SunnyLo Posts: 2
  • I was "set free" a few weeks ago and now this "commercial use suspected" issue came back.. Very frustrating. There is something very wrong in the analytics and the way corrective measures are being managed. It is not nice to be a test dummy for TV.

  • Any other option aside of TV? I mean, they're doing nothing at all, ignoring our messages and our tickets about it. Any other program good enough to use my pc on my workplace? Thanks.

  • WallyJ
    WallyJ Posts: 2

    How does running TeamViewer in a VM change how it sees your license and its usage?

  • Glassdub
    Glassdub Posts: 79 ✭✭

    If there is they will be deleated in 5 minutes this thread is only monitored for third party apps not to give any answers.

  • Glassdub
    Glassdub Posts: 79 ✭✭

    "I think my ID got flagged as commercial after the IP changed because I started a VPN session and then remoted a PC on my local network.  I filled out the form over a month ago.... just Submitted another one.  Under the current regime your software is worse than useless. How much configuring - troubleshooting - moving of files can you do in 5 minutes?  I'll start complaining on social media if this isnt fixed soon.

    Simon "

    I don't think this is the case I have used this regularly at work for years, now one PC works there & one does not (both on the same work network & OS) + my notebook (not on that network, on VPN) works fine, it just seems random.

  • Same issue, I changed to [removed by moderator] or one of several other packages, solved all problems.

  • try [removed by moderator]  or other viable alternatives.

  • that's silly, just download one of many alternative products!
  • That will cost me $70 a year after the first year...  Unfortunately I have more than one PC to remote...