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Commercial use - Connection time out



  • CroCan
    CroCan Posts: 3

    The same here.

    I just complained again.

  • CroCan
    CroCan Posts: 3

    Yes, with **Third Party Product** you can connect 5 pc's for free using cloud connection.

    But TeamViewer performance is still a bit better.

  • Boxallw
    Boxallw Posts: 9

    Just move to **Third Party Product** . Free/OpenSource and works very well.

  • Glassdub
    Glassdub Posts: 80 ✭✭

    Cannot use clipboard w/o paying.

  • I have been using TV's browser based connection to my home computers since my work's Sophos firewall system won't allow any kind of remote connection software. There are, to the best of my knowledge only four Remote connection options that can use a browser as the remote. I haven't succeeded using Chrome's and two of the four I'm not yet sure of. I need to test them first. However, one thus far is passing with flying colors and will likely provide a huge competition for TV. **Third Party Product**They have a personal use version that is free for up to five computers. They also have pretty cheap sounding "professional" versions. I'm pretty impressed so far (just used it for a day).

  • Hi to all!

    Despite having my account reset to FREE license use twice within 2 weeks, after a false commercial usage issue, I am still encountering issues & notifications with:

    1. Keep getting the prompt that commesrcial usage detected/suspected
    2. Any connection I try resets/disconnects in 5mins or less & cannot reconnect for 10-15mins after that.

    The above symptoms are observed just after the reset for the FREE usage.

    My setup is fairly simple. I have installed TV on 5 - 6 PC of family and friends and I have linked them under my account (I believe that for 3 of these devices I am logged on with my credentials). Then I have set-up Remote connection with password, so I dont need to ask for passwords when trying to connect.

    What I have tried up to now, after the reset of the license from the Teamviewer team is:

    1. Re-install TV13 on my macbook.
    2. Created a new TV account in case there was some sort of glitch with my old account

    but none of these seem to work.

    Any suggestions on how to resolve this issue?  



  • Same here. TV 12 (now upgraded to 13), on MacBook.

  • @Boxallw wrote:

    Just move to **Third Party Product**. Free/OpenSource and works very well.

    Not easy to install for my friends whom I help with their computer problems.

  • Glassdub
    Glassdub Posts: 80 ✭✭

    You have to pay for their Cloud account to use the clipboard so for the second time No Dice.

  • Yep works well. Nice and easy to use as well.

  • I checked the [deleted by moderator] software out and it is only Windows software. I have been a very happy and appreciative Team Viewer user for about 6-8 years. It is excellent software and I have had no issues until now. Things happen in the computer world that are sometimes not human driven or caused by human error. I really think this isssue is a system glitch on Team Viewer's side. They have fixed me for now and hopefully it will not be an issue in the future.  The technician was very resonsive to several emails between us. I also understand paying customers come first and Team Viewer's manning of customer service must based on paying customers - totally makes good business sense. If I used it more and for non-personal reasons, I would be very happy to pay for the commercial version. I refuse to be too critical of a service that has functioned well and is offered free. When I am using my Mac to access another Mac, I use Apple's connection - it is great!!

  • GYW
    GYW Posts: 15

    I too am having the same problem and I am steaming.  Like you, I help out friends and family and actually, many of the computers listed are no longer in use.  I am retired, but knowledgeable about computers and programs well enough to help those who don't have a clue.  Some of my family or friends are actually on the elderly side and cannot remember many things, so I connect nearly every day to help out...please keep me apprised of this problem...if you aren't going to offer this free service I will have to figure something else out...but it has been very helpful.  I cannot afford your $49 per month.

  • Same here I might switch to another company though because its been since monday last week this has been happening to me an still they do not email me back that they are even looking into the issue.

  • [deleted by moderator] is available on all platforms. There may be forks of the project that are Windows only.

    I can take over my Mac from my Linux box,

  • So a few weeks ago TeamViewer declared me a commercial user.  I am retired and help my 83yr old friend with his computer who gets into a lot of issues.  I fill out the form and explain I am not a commercial user.  Eventually I get an email that my account has been reset to free use.  I use TeamViewer exactly 4 times and it declares me a commercial user again!!!

    Come on now, get your act together or just admit you want money and the product is no longer free!  I don't mind paying something but your current rates don't fit a home user trying to help a friend out.  


  • I'm trying to change my trail version to non-commerial

  • CR99
    CR99 Posts: 7

    I agree. Before my 7 day free trial was even up I was canceling it. They have YET to REFUND my money.

  • How about sending a message to users that you detect that usage may be for commercial use and giving  them 30 days to reply on a form that you send them so that they have the opportunity to defend their usage as personal and not commercial????  That would show a commitment to customer service.  Just take a moment to imagine what it is like to be invited to depend on a program for free, then have it removed without notice?  My friend is disabled and needs the program to communicate with friends and family and to operate various devices in her home.  She earns no money from its use and the effect of loss of use of the software has interrupted many aspects of her daily life.  Your policy comes across as thinly veiled averace.  

  • GYW
    GYW Posts: 15
    Welcome to the club...I'm in the same boat.
  • GYW
    GYW Posts: 15

    I haven't gotten a reply yet, but I have researched other software products that actually do the same thing.  I've downloaded one myself and just used it...not bad at all.  I'm sure if I posted the name of it, this post would be deleted..[deleted by moderator].  Anyway...this is what happens when big companies get very greedy... I have friends and family all over the states and the only thing it may cause by switching programs is some very direct contact with the people or have someone who is computer savvy to help my very old family members download the programs...

  • GYW
    GYW Posts: 15

    I just tried **Third Party Product**...pretty good and free

  • GYW
    GYW Posts: 15
    Agree totally and I have also noticed that their status in the "free" remote control ratings has gone away completely.
  • GYW
    GYW Posts: 15

    The best thing you can do is find another free application to control your other computer.  I am currently trying one, which I can't name , but begins with A, and so far, it's quite simple to set up and easy to use.  Has all the bells and whistles of TV without the far.  TV's ratings in the "free" catagory has disappeared and word has gotten out of this fiasco and the way they are treating people...their loss.  Just do some searching...I found this one right away.

  • TeamViewer is no more.  I installed **Third Party Product** today and it works great.  To get my free license restored and then taken away afer 4 uses is ridiculous.  I just wish they would come clean and admit they don't want any free users anymore.  



  • TV is not an US company so it doesn't have to follow any laws or rules of business. So let's all quit complaining and do what we can to help others. Give them what they want no customer.
  • Man let's name the alternatives:

    • **Third Party Products**
  • **Third Party Product** - mainly a windows solution. Looking at others but so far**Third Party Product** is good.

  • Glassdub
    Glassdub Posts: 80 ✭✭

    **Third Party Product**  is no good, no clipboard or cloud logon if you don't pay, worthless.

  • With **Third Party Product** keep in mind that you can only connect for up to 17 hours a month.

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