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Commercial use - Connection time out



  • xbee2
    xbee2 Posts: 17

    Speaking to the TV person that I did, we're not being called "liars", she mentioned a lot of people that use TeamViewer in more of an advanced way that their algorithm will detect & flag as Commercial use.

    She instead offered suggested solutions such as a discounted Business Plan. I heard her say as much as 50% off. Unfortunately, I still can't support that. Because:

    1. I'd be enabling what's happening
    2. I feel a personal use "Pro" version should cost no more than $50 USD a year.

    It's Management & the Developers that control the algorithm. So no matter who we can speak with at TV, they have no such power to change it. Despite what's actually written as official Personal vs Commercial use policy.

  • jornin
    jornin Posts: 10 ✭✭

    she mentioned a lot of people that use TeamViewer in more of an advanced way that their algorithm will detect & flag as Commercial use.


    That's such garbage. My highly technical use of TV is logging into my HTPC from my laptop instead of pulling the ottomon up to where the PC lives in the living room. "OMG COMMERCIAL USE DECTECTED - user reclassified part of his movie collection into folders labeled with the directors name!"

  • ¬†Despu√©s de muchos a√Īos de usar en forma personal y privada el TV, me apareci√≥ esta suspensi√≥n por"estar us√°ndolo en forma comercial" lo cu√°l no es cierto.

    Qué debo hacer para recuperar el programa en modo "free" ? 

    Carlos Castellano

  • Well did you maybe log into your HTPC from your laptop to jump past a COMMERCIAL, or maybe during a COMMERCIAL? Maybe that triggers COMMERCIAL USE!!¬†:smileytongue:

  • For me, the point is, regardless of their algorithms, they make it clear on their website that they don't want people to pay for personal use and market themselves with a charitable and generous attitude, and so I spent time and effort putting their product on my friends' and family's devices only to be denied access.

    When I ask them what's happening , they say they believe I'm using it for commercial use and I should pay for licence but to convince them otherwise I have to go through this lengthy process of trying to prove to them that I'm not using it for commercial use where they reply at their leisure.

    We are at a crossroads, either they call me a liar because of their blasted algorithms or lift the ban. There is no trust or goodwill with them, and I really don't like their attitude and feel they are deceivers.

    I feel conned out of my time and effort and would have much rather have paid a 'reasonable' price for a personal use licence either from them or someone else.

    I now have the hassle and inconvenience of some how installing alternative software on everyones' devices.

    Ironically I have a commercial licence for clients but don't see why I have put my personal ones on that account too because they are for PERSONAL USE!

  • xbee2
    xbee2 Posts: 17

    The whole inconvenience of setting up a new remote solution on all family, friends, and personal remote devices is what's really bumming me out.

    I've spent years getting people accustomed to teamviewer, and now I need to force a change. That's probably what TV's Management is banking on, that we'll pay for the easy way out.

    But even accomplishing all that work, is still better than paying $40+ USD per month. And of course the best part would be not giving into basically what I would consider a hostage situation and a middle finger to its users.

  • Teamviewer team just reset my license back to Free - my appreciation and thanks to the support team.

    Thanks to many in the forum for your wonderful suggestions. I am planning to install two 3rd party alternatives suggested on this forum. The two are intended to be my backup incase Teamviewer licensing check again miscategorizes me as a commerical user and blocks my access. 

    Since Teamviewer has worked before for a while and since I know it is difficult to deal with fraud in freemium models, I am still going to give one more try to teamviewer. If that bug in licensing code blocks me again, it is unfortunate, but my only option is to delete team viewer permanently. 

    I hope the teamviewer engineering team prioritizes fixing the licensing check to be not overly agressive or atleast design a permanent licensing override so that the same customer does not get blocked many times for same issue. 

    As we all know,  Freemium model companies that have been wildly sucessful have NOT frustrated a large section of their free customers - my best wishes to Teamviewer team to get this licensing issue under control.

  • GYW
    GYW Posts: 15
    Good one!
  • I have to fully agree, unfortunately. Went through the exact same experience and reached the exact same conclusion: I'll never use TeamViewer again.

    I wasted two weeks on the phone to "Customer Support" before checking these forums. What was really grating was their attitude - dismissive, condescending and outright misleading. In hindsight, it was obvious all along they never had any intention to fix the issue - but why not just say so? Do they really think stringing people along would ultimately prompt them to buy a license?? As I became more insistent, their responses became more inventive (they finally started taking my email down, checking the spelling, assuring me they'd be a follow-up "in the next couple of minutes" etc - none of which materialised, of course).

    The sad part is, I for one would have been happy to pay something for a personal use licence, in the absence of other options. I had grown used to the TV software and would have been happy to stick with it. But clearly NOT at the price for a commercial use licence, which I don't need, and certainly NOT after this awful custimer support experience.

    As it is, thanks to all you lovely folk on these forums I realised there are plenty of equivalent products out there that do the same, if not a better, job. **Third Party Product**

    Bye-bye and farewell TeamViewer, and thanks for the memories. I hope the company folds after this gigantic mis-step; that's no way to treat fans of your product.

  • I'm also having the same problem. And this is not the first time. I already explained to support that I have few computers from my family and friends that from time to time I connect to help. They reseted it twice for now. But, recently it started to behave the same, even worse.
    I mostly connect to my two home computers.

    I've sent ticket, but no one responded. This is real stupidity.

  • GYW
    GYW Posts: 15

    I am amazed at the ease of setting up this new **Third Party Product** and also the excellent customer support. Everything has been explained perfectly, and I will also terminate Team Viewer. It's just a shame that TV has chosen this route to discontinue the free part of it's software. I believe it will only make other smaller software companies jump at the chance to improve their own software, usage, and customer base. It's always been my policy in owning several businesses in the past that the customer is always right...unfortunately, today, that no longer exists in most companies. I still help those in need, especially my friends and family, and still do not charge for this service. I only hope that when I get to the point that I need help in life, there will be someone there for me, as well.

  • I'm trying alternative ones now but I'm a bit puzzled. It's probably me being thick but does anyone know of others where you can set up unattended access on devices but that device can't see others on the account unless you log into the account on that device like TV?

    I used one alternative where I installed it on a device but it could see others so I clicked on the 'log out' option but it warned I would be disabling unattended access.

    In other words, when I set up unattended access on my brother's device, I don't want him able to log into any other device. Like I said, it's probably me being thick! I'm trying **Third Party Product**' and '**Third Party Product**' so far. Thanks.

  • Tried Twitter and Facebook TW support, no one responded. This is such a serious¬†**bleep** If they do not know how to create their monitoring algorythm, they should stop until they do make it properly.

  • I¬†am facing problem with Team viewer New versions. Since¬†few months back, I am using this software for soporting ¬†my familiy ¬†and friends (no commercial use) in a mac-ios (Sierra). However, I getting¬†message that I¬†will have 5 min only to remote connection and it disconnects¬†in ¬†less that 2 minutes.

    How can I solve this problem?

    Thanking in advance for your help.
  • GYW
    GYW Posts: 15

    I am pretty sure you can do that with the one that starts with **Third Party Product**. I would suggest getting in touch with one of the techs right on the web page. There isa couple ways to go with the connection...George can explain it better/

  • Esther
    Esther Posts: 3,994 Community Manager ūüĆć

    Hi @jornin

    Thanks for your post and your question.

    Providing also your postal address is your official confirmation to us that you will not use TeamViewer commercially. As part of this, your address acts as a verification of your identity.

    We will not use this to send you letters or advertisements.

    Thanks and all the best, Esther

    Community Manager
  • Simple answer team viewer became money hungry. Just find another app or program. Don't waste time searching for the issue. Theres other programs out there just google free remote desktop.
  • Been using Team Viewer for years. Suddenly, today, I cannot connect to my remote computers

    Message comes up 'Either your license or your partner's license is blocked'

    I setup a new team viewer account on a spare PC and cannot connect to that either. So, I assume the problem is with my PC/Team Viewer account but I do not have a clue what to do about it

    Anyone got any ideas?

  • Hello everybody,

    I have the following problem.

    I use teamviewer for private purposes.

    When I'm at work I turn on the home for my partner is the online casino for you.

    Now I have been getting the message for about a month that I use teamviewer for commercial purposes, which is not the case in this case.

    What can I do there?

    best regards

    Thomas Juraschka

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    Hi all. Here we meet again. 

    I logged in today to do some school work after having barely used TV in recent times. To my surprise I again received the popup about commercial use. I was of the understanding that my account had been marked as private as advised by TV support.

    Is the problem possibly due to the fact the program is running in the background even if I'm not using it? Thoughts?

  • I use a service called No-IP. com for my dynamic domain name (ddns).¬† It is free for a month at a time, Every month I get a notice that my name is expiring soon and asks if I want to upgrade or continue on for another month.¬† This works for me.¬† My friend, though, found this a bother and pays the US$50 every two years.¬†

    Lastpass is a free service and you can pay $12/yr if you need support and/or expanded services.  I pay for this and would pay more, because Lastpass is responsive and responsible.

    Teamviewer would be wise to consider such a policies.  For example, bare bones (no file transfer, no messaging, no audio, no support) could be one level of service.

    I would pay a fair price for Teamviewer, non-comercial users.  What would (annual expenses)/users per year be?  Instead of users possibly computers and a per computer per year charge?  (note: this is without profit and should)  In the latter case, I would probably be more judicious about my computers (I have five computers and three android devices)

    I would gladly give TV 100% of my income derived from my TV use (US$0.00), particularly if TV pays 100% of my expenses related to my TV use ;)  OK, sometimes my friends have me stay on for dinner.  I could send TV part of my potatoes.  And I would gladly share withTV some congenial conversation.

    It is sad that TV has such creative technical people, but such pathetically dull financial people.

    Are you listening TeamViewer?  Not listening to customers, even non-paying customers, is the death of any business.

  • I only use Teamviewer to connect to my personal pc in my home from my work and to connect to the notebook of my wife. yet, Teamviewer tells me that they think that i'm charging myself and want to apply me charges on comecial use, that is stupid or simply a scam. I cant believe Teamviever is trying to cheat us, but it seems that they are trying to force personal users to buy a service that they promise that is free. I expect one apology form teamviewer and give me the free service for my personal use.¬†

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    A quick follow up to my last post. I have emailed TV support by replying to the email I receieved stating that my usage has been set to personal. We shall see what happens next. Definitely something strange going on if you ask me. 

    @AlexisJane wrote:

    Hi all. Here we meet again. 

    I logged in today to do some school work after having barely used TV in recent times. To my surprise I again received the popup about commercial use. I was of the understanding that my account had been marked as private as advised by TV support.

    Is the problem possibly due to the fact the program is running in the background even if I'm not using it? Thoughts?

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    There's another post on this topic. An interesting read. It offers a solution of completing a "personal use verification" form. Although this solution has a few issues. a) it may take 30 days to get verified; b) even if verified personal you may still have issues.

    Here's the link. It may answer some questions for you: Good luck!!

  • Finally solved. Thank you. So remember, I do not use it as commercial version and let's keep it that way. Of course if it happens to "suspect" please be quick about it. I can send you screenshot of contacts, with description, so you can see that is not used commercially.

  • Thank you @sam_burr. I submitted my info to via link and gave you a Kudos. Wish me luck!
  • Glassdub
    Glassdub Posts: 79 ✭✭

    Not here, the last time I checked.

  • They already have a payment option and show per month costs but no they won't let you pay per month they will only allow you to pay in one lump sum which is not an option for everyone.

    It is disengenous to have this per month listing on the payment options when its not an option at all, just state the full cost for the total yearly cost or don't show it at all.

    I asked about this nigh on 2 years ago and they stated they were looking into adding the proper per month payment options well 2 years later and nothing.

    I have already moved my stepdad off teamviewer and onto remoteutilities just so he can work without interuption.

  • GYW
    GYW Posts: 15
    I too have been "granted" access to the TV program, once again. This is actually allowing me to have additional backup on computers of people I help. I am still perturbed by the way many of us were treated and basically dumped without any early notice or recourse *(so they thought). It always works out in the end, one way or another.
  • I am using Teamviewer as private person without commercial reasons.

    But from a few days I get a warning that I am suspected to use it comercially.

    How can this be removed?