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Commercial use - Connection time out



  • I only use Teamviewer to connect to my personal pc in my home from my work and to connect to the notebook of my wife. yet, Teamviewer tells me that they think that i'm charging myself and want to apply me charges on comecial use, that is stupid or simply a scam. I cant believe Teamviever is trying to cheat us, but it seems that they are trying to force personal users to buy a service that they promise that is free. I expect one apology form teamviewer and give me the free service for my personal use. 

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    A quick follow up to my last post. I have emailed TV support by replying to the email I receieved stating that my usage has been set to personal. We shall see what happens next. Definitely something strange going on if you ask me. 

    @AlexisJane wrote:

    Hi all. Here we meet again. 

    I logged in today to do some school work after having barely used TV in recent times. To my surprise I again received the popup about commercial use. I was of the understanding that my account had been marked as private as advised by TV support.

    Is the problem possibly due to the fact the program is running in the background even if I'm not using it? Thoughts?

  • AlexisJane
    AlexisJane Posts: 22 ✭✭

    There's another post on this topic. An interesting read. It offers a solution of completing a "personal use verification" form. Although this solution has a few issues. a) it may take 30 days to get verified; b) even if verified personal you may still have issues.

    Here's the link. It may answer some questions for you: Good luck!!

  • Finally solved. Thank you. So remember, I do not use it as commercial version and let's keep it that way. Of course if it happens to "suspect" please be quick about it. I can send you screenshot of contacts, with description, so you can see that is not used commercially.

  • Thank you @sam_burr. I submitted my info to via link and gave you a Kudos. Wish me luck!
  • Glassdub
    Glassdub Posts: 79 ✭✭

    Not here, the last time I checked.

  • They already have a payment option and show per month costs but no they won't let you pay per month they will only allow you to pay in one lump sum which is not an option for everyone.

    It is disengenous to have this per month listing on the payment options when its not an option at all, just state the full cost for the total yearly cost or don't show it at all.

    I asked about this nigh on 2 years ago and they stated they were looking into adding the proper per month payment options well 2 years later and nothing.

    I have already moved my stepdad off teamviewer and onto remoteutilities just so he can work without interuption.

  • GYW
    GYW Posts: 15
    I too have been "granted" access to the TV program, once again. This is actually allowing me to have additional backup on computers of people I help. I am still perturbed by the way many of us were treated and basically dumped without any early notice or recourse *(so they thought). It always works out in the end, one way or another.
  • pvdlee1
    pvdlee1 Posts: 6 ✭✭

    I am using Teamviewer as private person without commercial reasons.

    But from a few days I get a warning that I am suspected to use it comercially.

    How can this be removed?


  • I also received it as well, I use to access my private computer at home from work, which I basically use to do homework whenever I can. I got his warning I was using as a commercial/professional... made me wonder if they were watching me use it lol
  • I use TeamViewer for personal use.  I am unemployed.   It worked fine until a few days ago.  It times out my sessions and seems to think I use it for business.   Can someone help with that please ?

  • Looks like now I can't do more than 4 connections even with my corporate licence on my install before I get the bloody popup about the commercial use suspected. Yea if this continues I am going to swap to the other one I am starting to use fully and just completly lock down my account from any use in the future.

  • Yea, TV really has some issues as of late.  Certainly have turned off a lot of people lately.

    I'd suggest you look at any kind of desktop software that does basically the same thing as they do.  Unless there's some unique thing you need that only TV gives you, there are a lot of options.

  • The main benifit it had for me over the others out there was that it was letting me remote into my pi3 without any need to **bleep** bout with SSH and router settings and was letting me do remote wake on lan for my desktop when I am not home.

    Guess in the mean time I am going to have to have the machine always on until I can get a linux based solution for the pi3 going and or wait till I can get a dedicated windows VM on an upgraded NAS setup for my WOL needs at home since the only downside to the one I chose now is that it does not have linux support at this point in time.

    In regrads to the hinted one due to the way this one has cut me off at the legs now I have little trust in the trial or free version they have since its not telling me anything direct on the site what limitations they have with it.

  • im having a similar issue but i have 9 pc's in my house and its telling me the same message ..and i use teamviewer a lot in my house

  • Glassdub
    Glassdub Posts: 79 ✭✭

    There is no help here just endless #'s of users reporting the same thing.

  • Hi

    Actually, my account has been suspected for commercial uses. I have submitted a ticket and consent form for using the TeamViewer for personal uses only.  They sent me an email that they have reset my account for free(personal use), but when I tried to use the software the problem of commercial use is still exists. How long it will take to reset my account??? 


  • I have received the same email, but still I have the problem. How long it will take from you to return your account for free???

  • Glassdub
    Glassdub Posts: 79 ✭✭

    Months minimum.

  • Thanks for your reply, they will inform me that now you can use your account or I have to check from time to time to see if they switch my account to free??
  • Still having problems with connection timing out, even though I got the email saying my account was no fixed and marked as private use. I reinstalling the program, but the warning still appears and I'm now timer blocked. How can I fix this?

  • GYW
    GYW Posts: 15

    There are so many people who have been affected by the "commercial use" issue that it's impossible to respond to everyone. But once again, I will reiterate, the best thing you can do is find another program to use. I have installed a program that begins with **Third Party Product** which works very well, and unattended access is a part of that program. I was "granted" access to team viewer, once again, but have simply gone into the computers I assist and install the new program. In this world, change is inevitable and if you just go with it, it becomes less stressful. I also like the built in version in Chrome, and I intend to have at least 2 of these apps on each computer I help. The most difficult issue I have had is talking my 87 year old sister in Florida thru the installation of "**Third Party Product**", which wasn't bad at all. I would give it a try if I were all of you as there is no telling when TV will pull this stunt again.

  • Team Viewer locked me out because I'm supposed to be using it for business. What could be the reason? I may use it 1-2x a month to support my family. That can't be it? Is it because it starts automatically with Windows?
    Thank you very much for your help!

  • I have been using Teamviewer for almost a year to log into my home (personal) computer from my work computer to do non-work-related stuff. But today I got a message saying there was commercial use detected.

    To be clear, while I log in daily through Teamviewer to my home computer I do NOT engage in commercial use with Teamviewer. I use it to check my email and Facebook and news websites I cannot access from my work environment. 

    Is there any way to get this restriction lifted? Is there a cheaper subscription for personal users like me who log in frequently? Otherwise I'll have to find an alternative.

  • Glassdub
    Glassdub Posts: 79 ✭✭
    There is not another program that does the same job for free I looked at them all.
  • Dear TeamViewer Team,

    I use TeamViewer privately to connect to my second PC (which has no monitor and no mouse / keyboard) in my own network.

    Since I often connect with the internal PC for a few minutes now a professional use is suspected and prevented the connection to my own second PC in my apartment (see picture in the appendix).

    Is the private use of TeamViewer not useful for a private connection within my home between two PCs? Or how can I fix this wrong decision of the software?

    Best regards,


  • The same is happening to me, I think is a scam to start charging personal users, I know they lie when they say I use commercial.

  • I wil give it a try.

  • I do not live with my parents and they do not know how to use the pc well sometimes I help them, this use is for private use only, I do not profit because they are used team viewer only in the family
  • I suddenly have same issue with a suspect commecrial use issue. I'm using teamviewer only on my PCs and family members PCs if they need help or sometime if I need something to do remotely on my PCs. I'm using teamviewer for years without problems. Do they change something? So should I have to find some alternative because they are going to shut down my account?