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TeamViewer thinks I’m using the software commercially!

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  • my TeamViewer usage is for personal. Teamviewer is giving a message that "It has detected a commercial usage and terminates the use."Kindly provide a solution for that. 

  • Andre75
    Andre75 Posts: 79

    Well, TV staff and team doesn't care us (non professional users) in spite of the fact that they keep on claiming that it really exists a possible free use for 'Personal use' only.
    I've been blocked for the second time (with an offer of 10% discount on a professional license !!! :catlol: :manlol:... So funny, I was helping my sister, from home to home, on both our private local networks !

    They lie, of course! But they can't find the courage and honesty to say frankly and straight on that they no longer want users for free use.

    It was really a good remote control software... But not any tool as true value when those who manage its development and production have no moral values.
    My TV will not be easy to replace, but nothing and nobody is irreplaceable !... Anyway, I don't want to keep on playing this mad game, like a lottery, anymore... I let TV staff and managers play it without me.

    Isn't it funny that I had to answer a 'Feed Back form' asking about my satisfaction and notation !!!
    Here after what I did reply :

    "I'll consider again to useTV (which was a wonderful remote control sofware) when its staff  and managers will say clearly that they don't want anymore free of charge users... Unless it stops to block its users in personal use... But, anyhow, I'll never buy a Professional license. I'm a simple retired person and really not wealthy. 

    At least if you wanted  to be fair, you'll not censore those who post the name of alernative (third party) competitor ! Doing it, you shut and lock all the doors in order to let non professional users with not any solution.... Neither still using TeamViewer, for free, nor any other remote control software... Is it fairplay , really ?"

    So, I will not say here which other remote control software I'm using now because it will be censored (here, censore is something which works well at least ! Much better than true help !) ... Even though it is not as good as TV, it's OK and it will be always working with no sudden, for a month interruption at least)

    Farewell TeamViewer !... Welcome "other... Viewer"

    Andre75

  • Andre75
    Andre75 Posts: 79

    Frankly dear 'Moderators', what was so unpleasant to read for you in  what I just posted a few minutes ago ?

    Did you feel really so uncomfortable for censoring it ? Was it too much true ?

  • Yeah, this is ridiculous.  Same issue here.

    Switching to **Third Party Product**.  Refusing to buy TV products, after this stunt.

  • same **bleep** is happening to me !!! i am trying to make an order for my sister and i can't coz every 5 minutes the connections shuts down !!! that's a joke !!! i can even send my logs to see that i am connecting on the same 3-4 pcs the last 3 years

  • Same problem. I have home media server and it need maintense sometimes. Also i can run on it game server, but in last 2 weeks i cant do anything with my server. I have to go to balcony with monitor, mouse and keyboard. This is SO  UNCOMFORTABLE. What we should do to continie using free license?

  • Yuri_T
    Yuri_T Posts: 1,853 Moderator

    Hi @cujo68000,

    Thank you for posting.

    Please read this article about what is "the Personal Use".

    This article answers your question.

    Hope it will be helpful for you.

    Best regards,

    Community Moderator/ コミュニティモデレーター
  • sdh68k
    sdh68k Posts: 3

    @cujo68000 wrote:

    Hi,  a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

    Regards, Gianluca G.


    I don't work for TeamViewer, but I believe that would be seen as commerical use - you're connecting to a place of business. TeamViewer states that a personal license covers connecting to a personal computer from another personal computer. If there is a valid use case for you to be able to access the school's servers from your home, your school should implement a system, such as a VPN. Or they can pay for the business license.

    TeamViewer has just started saying that they are detecting commercial use from my logins. I only access a machine from home using either my phone, or my laptop tethered through my phone. No idea how they can be deducing that I'm using it from a place of business, because I'm not.

    I'm going to start to look for alternatives.

  • lp_pl
    lp_pl Posts: 1

    Hi, a few days ago teamviewer interrupts the connection due to suspected commercial use, but I am a teacher of  Qilu University of Technology( Shandong Academy of Sciences) and I don't use teamviewer for commercial purposes, I need to use it to connect to the school server, Please let me use it in this way, thanks a lot.

  • I am an individual and have been using the free version for just over year. However, for some time now (Since updating to version 13) I keep getting random niggling issues/bugs, making it awkward to use the software as it keeps moving the 'goalposts.' This morning I got the same message as the above post. I am afraid it is the last straw! I have already been looking around for an alternative and have found two contenders which have great reviews and appear to be far superior than Teamviewer.

    Bye bye Teamviewer.
  • Andre75
    Andre75 Posts: 79

    Hello Yuri_T. ... Hi @cujo68000 (and so sorry for you that you are "really" a "professional user" :mansad: )

    Reading  @cujo68000 post, we can understand he's obviously a "professional user" (at the sense of TeamViewer policy at least).

    So, I would say many thanks for the reply you sent him... But what about most of those who post here to say they have been blocked in spite of the fact that they really use TeamViewer only as private use ???  I mean, from their personal device to another personal device and from a private local network to another private local network. ... But yet, they are blocked !!!

    @cujo68000 should be "happy" :catsad:  to learn that he is a "professional user", :catsad: (at least, there is a "true good  reason" tfor he 's been blocked, and he can know that "good reason")... and it was so easy for you to tell him, because it's "true" (regarding TeamViewer's policy at least)... 

    ... But no moderator can reply a correct response to most of those who post here because they (we) are REALLY PRIVATE USERS, in true PERSONAL USE situation... Why can't you reply us ?... Would it be because the moderators have no reply to this question ?... If so, don't you think that, at least, you should tell us frankly ?

    I wish you a nice day, even though you wouldn't like to send  a pertinent response to my question. :cathappy:

    Andre75

  • Andre75
    Andre75 Posts: 79

    Hi @sdh68k

    It seems that the "rule" :manlol: is:

    ... more than one device using the same network (whether it is a private local network or a professional company network).
    In fact, the software does not seem to know how to discriminate between these two types of networks. It can only recognize if there are more than one device using TeamViewer connected on the same network.
    So, if you use a private local network (like most of people in their homes), but you have TeamViewer installed on more than one device (a desktop PC and a mobile device, or a laptop...  etc) even though one of them is connected via Ethernet LAN, and the other via WiFi, your  private local network will be considered (detected) as a "professional network" (of course, this is wrong !).
    And this, both from your home and from the home of your correspondent. ... Then, one or the other, or both of them, will be blocked !

    TeamViewer developpers should know this, but it seems they don't mind, or they are unable to solve this problem... And they prefer to block true private users than to let some professional cheaters using the software as private use without paying a license.

    Andre

  • Andre75
    Andre75 Posts: 79

    Hello sdh68k, and Gianluca G.

    It seems that "the rule" is :
    Only a single device using TeamViewer and connected to the  private local network.
    If more, the software is unable to discriminate between a private local  network (like the one that most of us use at home) and a professional corporate network.
    If there is more than one device,  using TeamViewer, and connected to the same  network at the same time (e. g. 1 desktop PC, + 1 smartphone, or 1 laptop... and whether it is a private local network or a professional corporate network), the software will consider it (detect it) as a professional network... I can't see any other explanation ???
    And we're blocked !... It's unfair, but it is !

    I would like to add what I think of this way of penalizing real private free use, but I'm afraid I would be censored, even though I would express it very politely !

    Andre

  • Beyond the rules, I use TeamViewer for the good of the students of the school where I teach, I do not see anything commercial in this way to use it.
    What does all this have to do with the profit and commercial use of TeamViewer? What damage am I getting?
  • Andre75
    Andre75 Posts: 79

    Hello cujo68000

    I think that everybody understand you are sincere and you really use TeamViewer for "the good of your students" and it's a non-profit use. But, unfortunately, this is not the TeamViewer poilicy !

    It seems that you think somebody decides if your reason to use TeamViewer is "good" or not, and will judge if your way to use the software is properly "non commercial" ?

    Be sure that most of people who complain on this forum do the same use as yours, I mean "non-profit" use. But we are blocked too, like you.

    TeamViewer terms of Policy are not really explicit and change by  "Commercial" (or "Professional") use the real situation which is as following :   ... multiple devices, using TeamViewer, and connected on the same network, whether it is a private local network or a professional corporate network.

    This detection is made automatically and you cannot avoid it (several devices such as desktop computers or mobile devices or laptop). The same network  IP is detected as used by several devices, that's all !

    So, nobody will mind what is your way of use (if you wanted to charge your students, nobody could know this if you don't write or say it publicly)... neither "profit" or "non-profit" is the question, nor teaching several students or helping only one person who you'll charge or not !...

    As soon as you'll connect any computing device on a shared network by other devices using TeamViewer, you are considered as "Professional use"... nothing else !... and you, we, are blocked !

    And, finally, complaining of this on this forum is total useless as nobody can consider and solve individually your problem (as same as thousands of other persons who are in the same case as yours).

    Hope that my explanation can help you to understand better the situation :manhappy:

    Andre

  • ruVic
    ruVic Posts: 1

    The best solution I found (for Windows 10) is to download teamviewer app from Windows Strore. It does not seem to have the licensing problem.

  • Here's another data point for reverse engineering TV's commercial use algorithm:  Only one of my computers is barred, the one that initiates sessions.  I am an extreme hobbyist, and I have more computers than I care to count.  Several of them are "headless" (no keyboard, mouse, monitor) using TV to modify them when necessary. (usually after @!$%!$ Microsoft updates). 

    I'm experimenting with a virtual machine as my initiator.  So far, so good.

    I'm also experimenting with alternatives to TV.  No joy there ... yet.

    Great engineers at TV, though I have no kind words for the management.  I hope those engineers are looking for new jobs. because they are next.

  • Andre75
    Andre75 Posts: 79

    Hi ruVic !

    Thank you for this information, but :

    1- For how long time are you using it since you got it from Windows Store ?

    2- By that time, how many computing devices have you remote control ?

    3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

    ... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

    Cheers,

    Andre

    (I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)

  • Godbr
    Godbr Posts: 1
    I am personal used but I just was limited and qualified by teamviewer as business user, but it is wrong. I am personal user and instal it to some family computer to help. Also I Install to the corporative computer to access some personal files witch is storage there.
  • Well I can tell you that I most often connect to personal computers at home from my work. That computer is on a corporate network. I build and overclock multiple computers. When overclocking, you have to stress the CPU, Cache, RAM etc. for extended periods of time to verify stability. These tests push the componenets to their max for hours. You really need to keep an eye on things when doing this. So I log into them from work to do just that.

    I have been flagged as Commercial Use twice, sent in the form twice, cleary explaining what I do, and that I initiate remote sessions from my work computer.  Both times I was told that is OK and they reset my account. I had to send it a form for each computer. So far, after about a month, I have not had any more problems. Just today I was using TV to monitor 2 computers at home, on the same private netowrk, from my computer at work, on a corporate network, simultaniously.Still no pop ups. So I think that your theory that it is all based on TV seeing 2 computers on the same network is perhaps not correct, or at least not fully correct.

    Since the 2nd time I got flagged, I have selected and installed a back up remote access program in case TV starts acting up again. I still like TV best, but I cannot fully depend on it anymore like I have done for many years. I'm not sure how all of this is going to end up, but for now, after 2 Resets, my personal account seems to be working.

    YMMV...

  • Ehi, io sono un blogger quando uso teamviewer per disconnessione, dopo un po 'di tempo ho bisogno di contattare i miei partner del mio sito web 


  • @Andre75 wrote:

    Hi ruVic !

    Thank you for this information, but :

    1- For how long time are you using it since you got it from Windows Store ?

    2- By that time, how many computing devices have you remote control ?

    3- Have you tried to connect another device, using TeamViewer, on the same network using both TeamViewer at once ?

    ... Wishing you it will last long for you ! (I've been blocked 2 times for no reason exposed in TV terms of policy... finally I gave up  to submit again the "official form" to request being unblocked, as the first time, I had to wait for a month !).

    Cheers,

    Andre

    (I think you can understand that I'm trying to catch what TeamViewer management team is exactky expecting from us , I mean "Personal free use"... Actually I'm afraid there is no way to use it really free of charge)


    It has little to do with multiple connections at the same time on a business network, I was connected at work on a 'single' PC connecting to home & that single PC got flagged, I was also using my notebook wireless (free network not corporate) I can use it on another PC at work & it is NOT flagged, so there is little rhyme or reason.

  • Ramiz
    Ramiz Posts: 1

    Good morning.

    I have problem to connect from my home PC, when i want to connect, it share me pop-up informations about commercial uses . 

    But it's my home PC and im at work now. 

    Can you help me with this problem. 

    You also can vwier the name of my pc in team

  • zt1
    zt1 Posts: 1

    My TV doesn't connect too

  • Esther
    Esther Posts: 3,110 Community Manager

    Hi all,

    I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

    Best, Esther

    Community Manager
  • i installed teamviewer on my work pc, but i use it to connect to my personal pc's at home
    now it says that my free license expired

    what i can do?

    we don't use Team viwer at work at all, but my work pc is a part of a domain

  • Andre75
    Andre75 Posts: 79

    Hi @BillBittel

    Thanks for your comment about "my theory", which only a theory, you are right. But, correct or not, it could never be verified as TV refuses obstinately to communicate about.

    I just can say that, like you, I've been using TV for years and I've never been bothered like this before ! I used it only to help my relatives and friends, from only private network to only private network.
    On July, I've been flagged right when I was using TV in remote connection with a Mc Book air I had just configured for a friend and I had temporarily connected it on my private network to check if it worked well and transfer some files from my PC to the Mac.

    So, I submitted the form (and joined the log file) and I had to wait for ... one month !... before I could use it again !!! (always and only from my private network to another private network)... but for a short time (2 or 3 days), as I've been flagged again when remoting another PC for only 2 or 3 short sessions...
    But I can't know if TV had really reset my account, because I never got any reply from them telling so ???
    Actually, after a month, I had uninstalled TV, all the residual folders and files, and deleted all its registry entries. Then, I reinstalled the last TV version. So, I could not know if it worked again because I had got reset, or because I had fully unsinstalled it before reinstalling ???

    Anyhow, you are right as you point out the precarious situation in TV let us. Unless you are wealthy and can pay a license, TeamViewer is a no longer reliable solution as we permanently run the risk to get suddenly flagged. You can imagine what happens when you are helping your mom or sister, living in country side, to fill in and send an important online form or document !... You have to tell her : "Sorry mom ! Say your health insurance company that you'll fill in the requested form next month !... (when TV will have considered my demand and unblocked me)"
    And, if you dare to complain, writing here  "it's c...zy" ! You'll get a very nice help... your comment will be censored !
    So, you are still right, the best way was not to request again being unblocked, but find an alternative... There are some not too bad, but I must admit that none is as good as TV... at least, not yet... but TV is working well for its competitors (those these forum censors -human beings or robot- call "Third Party Product").

    Andre

  • Andre75
    Andre75 Posts: 79

    @Glassdub

    Hi,

    " ... there is little rhyme or reason" ! You are right.

    Just a c..zy algorithm which's leading us into its same way !... (But "algorithm" doesn't mean "artificial intelligence" escaping from its conceptors... Human beings do it in order to aim a planned target)

  • I'm having trouble with my account, trying to connect to the computer where I work tells me that my account is for non-commercial use only, what do I do?

  • Andre75
    Andre75 Posts: 79

    @Esther wrote:

    Hi all,

    I apologize for the connection problems. Everything should work again. Thanks and sorry once again.

    Best, Esther


    @Esther

    Hi Esther,

    Many thanks for that good news !  You give us all a great HOPE ! :cathappy:

    But, does it mean :

    1- TeamViewer will finally give up and remove the algorithm which cannot clearly and fairly discriminate between Personal free use and Professional use ?

    2- TeamViewer has finally found how to make work properly this algorithm ?

    3- Anything else that you wouldn't know ?

    4- When do you think it will work fine again ?

    Anyhow, you shouldn't be the one to apologize (unless you are TeamViewer manager or a development staff), but we don't think you are the one who took this strange decision to make a big mess in all free users' softwares. And it was not your fault !

    So, we all cross fingers and have a big hope that you say true...

    Thanks again.

    Andre75

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