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TeamViewer thinks I’m using the software commercially!

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  • Esther
    Esther Posts: 3,110 Community Manager

    Hi Andre75,

    Thanks for your post.

    You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-cancelled/m-p/45583

    Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 )

    Thanks and best,

    Esther

    Community Manager
  • I am a personal user. I submitted multiple tickets to get a determination about commercial use suspected notices that I have been receiving. I've had this problem over the years. Each time previous to this set of notices, I emailed Fabian and he reviewed my logs and cleared my accounts. Now Esther has told me that the ticket system is the only method of clearing these notices and restoring my computers to personal use. I submitted tickets over a month ago. The response time estimate in Fabian's article in the community concerning this is pasted below. I posted my tickets over a month ago and have received no outcomes of my tickets. I tried to submit another personal email to Esther concerning the matter today, but now it shows that I have reached my limit of personal messages. I feel very unsupported and am beginning to suspect that I may never have the issue resolved. I have switched to **Third Party Product**, another free program, for my remote management needs, but prefer TeamViewer's functionality for most things I do. I hope that someone from management will see this message and see if there is any other source of help. It seems I have exhausted all other options.

    ============================================

    How long does it take to unblock my TeamViewer?

    Please know that we review every request that has been placed.

    Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.

    ============================================

  • Andre75
    Andre75 Posts: 79

    @Esther wrote:

    Hi Andre75,

    Thanks for your post.

    You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-cancelled/m-p/45583

    Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 )

    Thanks and best,

    Esther


    @Esther

    Hi Esther,

    Thanks again for your kind, clear and quick response.

    I guessed already that I "misundestood" your former post ! :catsad: ... That's why I asked you some details

    About the form, thank you for the link, but I did it yet once, I had to wait for a month before I could use again TV... And it was flagged again a few days later (in all Personal use conditions, such as described in TV terms of policy, of course !!! )

    If you follow up this topic, you know that we are so many "free" users having been trapped into this issue !  So, you can understand that we don't trust anymore TeamViewer. We all do believe that its management staff is no longer willing to provide a true Personal free use with no problem.! They obviously show that they want to get rid of Personal free users...

    Therefore, it seems total useless to fill in again this form (anyhow, 1 month waiting for a reset, with no news to know what, is not reasonable; Moreover if it's for a few days free use after having been reset).

    I am just very surprised to see how TeamViewer is now working very well at helping it's competitors to win more and more market's places ??? (means TV will lose those it had got).

    But thank you again for having tried to help, even though you have no mean to really do it.

    Andre75

  • Andre75
    Andre75 Posts: 79

    @Esther wrote:

    Hi Andre75,

    Thanks for your post.

    You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-cancelled/m-p/45583

    Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 )

    Thanks and best,

    Esther


    @Esther


    Hi Esther,

    Thanks again for your kind, clear and quick response.

    I guessed already that I "misundestood" your former post ! :catsad: ... That's why I asked you some details

    About the form, thank you for the link, but I did it yet once, I had to wait for a month before I could use again TV... And it was flagged again a few days later (in all Personal use conditions, such as described in TV terms of policy, of course !!! )

    If you follow up this topic, you know that we are so many "free" users having been trapped into this issue !  So, you can understand that we don't trust anymore TeamViewer. We all do believe that its management staff is no longer willing to provide a true Personal free use with no problem.! They obviously show that they want to get rid of Personal free users...

    Therefore, it seems total useless to fill in again this form (anyhow, 1 month waiting for a rest, with no news to know what, is not reasonable; Moreover if it's for a few days free use after having been reset).

    I am just very surprised to see how TeamViewer is now working very well at helping it's competitors to win more and more market's places ??? (means TV will lose those it had got).

    But thank you again for having tried to help, even though you have no mean to really do it.


    Andre75

  • I m


    @Esther wrote:

    Hi Andre75,

    Thanks for your post.

    You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-cancelled/m-p/45583

    Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 )

    Thanks and best,

    Esther



    I filled out a form & all the requested info well over a month ago like many other users. I have never heard a word back or had a resoultion, this does not help.
  • i use teamviewer for personnel only thank
  • Andre75
    Andre75 Posts: 79

    @Glassdub

    Hi Glassdub

    Not only you  Lot of people didn't get any reply, including me.

    That's what I answered to Esther, who advised to fill out and send this form. But my answer to her has been censored !!! Maybe are we impolite  to say publicly that even this way (which needs "normally" 1 month to get unblocked) is no way ?

    I wonder why you have not been censored ??? :mansurprised: ...  And yet you must be very impolite to say the truth here !

  • Andre75
    Andre75 Posts: 79

    @Esther wrote:

    Hi Andre75,

    Thanks for your post.

    You are right, I am not a developer :-) But to clarify the post: We had some connection issues earlier today and the post you were citing was the "all-clear" message, that the issue was solved. See also: https://community.teamviewer.com/t5/TeamViewer-General/Connection-not-established-authentication-cancelled/m-p/45583

    Regarding the commercial usage: If you are affected, please fill out the form to get your reset. (One more apology: I am sorry that I cannot help you better with this topic than guiding you to the form and/or the information in this KB article: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265 )

    Thanks and best,

    Esther


    @Esther

    Hi Esther,

    Thanks again for your kind, clear and quick response.

    I guessed already that I "misunderstood" your former post (bad luck !) :catsad: ... That's why I asked you some more details.

    About the form, thank you for the link, but I did it yet once, I had to wait for a month before I could use again TV (in all Personal use conditions, such as described in TV terms of policy, of course !!!  I swear !)... And it was flagged again a few days later ! :catfrustrated:

    If you follow up this topic, you know that we are so many "free" users having been trapped into this issue !  So, you can understand that we don't trust TeamViewer managers anymore. We all do believe that :
    1- Its management staff is no longer willing to provide a true Personal free use with no problem ! And they obviously show that they want to get rid of Personal free users ?...
    2- Or the algorithm used in TV to discriminate between Personal free use and Professional use is not efficient and returns too much mistakes... And TV developers can't (yet) make it better ?

    Therefore, it seems total useless to send again this form (anyhow, 1 month waiting for a reset,(with no reply, no news to know what about) is not reasonable ! Moreover if it's for only a few days free use after having got reset, then getting blocked again !

    Sincerely

    Andre

  • So i can use it as in the same way? it won't disconnect me again?
  • RudieV
    RudieV Posts: 5

    Since a two weeks I get this message when I connect to my multimedia pc, which is in my own local network, that I or the multimedia computer is being used commercially.

    Unless my pc is doing things at night that I am not aware of, and it is switched off so that would be a surprise, I never use TV commercially. 

    Why am I getting this message? How can I get rid of this?

  • Tegoide
    Tegoide Posts: 15

    @Tegoide wrote:

    .. another umpteenth idea of the TV new marketing department ?

    After the useless and tremendous internal spellcheck, now the mandatory advertisement. At each TV session.

    I believe that soon or later TV will drop off us, considered by Team Viever marketing people and sales dept. as nasty scroungers.

    Here the screenshot (Edited by a moderator. Please attache the screenshot instead of putting the URL link)

     

    Anybodys elese is experienceing this beutiful TeamViewer gift ?

     

     


    I reiterate my question and complaint.

     

     

     

  • bobbh
    bobbh Posts: 4

    WIsh you hadn't said anything about the VM - now they'll probably prevent that as well :catmad:.  My sister has 2 kids and by the time I fininshed helping her set them up and do some maintenance on their computers, I was already getting the dreaded 'commercial use', then shortly afterwards, limited to 5 min.

    In the past, I've contacted support (when they allowed it), and of course, they read and/or copy/paste from a script they're told to use and lie and state that the software contains some 'intelligence' that allows them to determine commercial use, but that's bogus.  They have a simple counter and after x number of outgoing connections, the fun begins  :smileysad:

  • LtData
    LtData Posts: 1

    After having the 3rd "Commercial use" detected/suspected alert this year, I'm wondering if part of the problem is my pfsense router that gives my computers a ".local" DNS suffix and this is beign detected as corporate use. I managed to have the limits removed from my account via the proper process, but I'm trying to do what I can to prevent additional detection. I changed the DNS suffix to ".mylocal" to give it something different, but is there a specific suffix I should be using to avoid this tripping the flag, or am I out of luck as long as a suffix is being added? I tried asking this question on the form, but they referred me to here

    Yes, I am just using TV for personal use for connecting to my (desktop OS) machines, parent's computers, and sister's computer.

    I did see a post somewhere talking about them adjusting the "commercial use" algorithim to prevent false-positive, so hopefully that will help me also.

  • Ehkart
    Ehkart Posts: 1

    I have used TV for several years to manage the several machines that my family and myself use. I work roughly 1800km from home and so I needed a solution as I'm the only one with any of the IT skills necessary to remedy the various issues that three kids and a spouse run into commonly with computing at home. I was very satisfied with how TeamViewer worked for a long time and spoke highly of their products.

    Not needing the service in a business manor and not wanting to spend $500 a year, I'm sure you can relate to my dismay when for the third time I also received flagging for commercial use. I am certainly NOT using TV for commercial purposes unless children clogging their machines with games and movies is considered commercial use..

    Much to my pleasant surprise however,**Third Party Product** provides a free plugin for almost any OS and mobile device that allows remote desktop control. Known as **Third Party Product**, it's so far proven to be a fantastic and completely free alternative to the murky license heavy minefield that is TeamViewer. It's a snap to set up and I can confidently say it works just about the same. There is a limitation with **Third Party Product** that doesn't allow printing files remotely to a local printer and file transfer isn't available however through Google Drive you can easily achieve this.

    I'll be hailing the success of the **Third Party Product** alternative to anyone I know that's tired of TeamViewer being paranoid about us nobodies. Sometimes I hate to admit it but **Third Party Product** wins the day again!

  • Mona
    Mona Posts: 1

    there is a link somewhere that you can use to email and explain to TV what you use TV for and that it's not a commercial/business venture.....  They'll more than likely reinstate your access, they did ours.

  • Team viewer Guys,

    YOU are not able to understand what is commercial use and personal use. 

    YOU ARE PUTTING EVERYTHING IN COMMERCIAL USE TO EARN MONEY. THAT'S ALL YOU MUST HAVE GOT SOME LEADER WHO WORKS FOR MONEY ONLY. 

    ANNOYING.

     

     

  • TV thinks I’m using software in a commercial capacity. This not true. How do I reinstate personal environment. I have three personal computers and three friends whom iproblem  I attempt help when they have problem. Two personal computers  in  California  and one in my home in  Oklahoma. How can I  remedy this prolblem

  • Luxes
    Luxes Posts: 1

    Been using teamviewer for years between the computers in my home, and from time to time with friends, since i know a thing or two about computers, being an enthusiast.

    The other day i bought a new laptop, installed teamviewer, shortly and helped a friend with GPU issues, then i got flagged for using it commercially....what??  Not getting a reply from teamviewer from the ticket thingy i sent it for people who are wrongly flagged either, what the s*** is going on?

  • Teamviewer free version. I use this version to access the computers of friends and relatives who ask me for information that I can not communicate by phone. I do not use it for work because I provide on-site assistance (my clients like "human contact"). I had tried in advance to offer them this type of assistance remotely but they do not want to use it.

    Now, I use this program for personal use but from today, October 11, 2018, its use is bound to me less than 5 minutes, then I get a message on the screen that tells me that I have to wait a few minutes before reconnecting ... should I behave?

  • ADP88
    ADP88 Posts: 1

    ciao, per caso hai risolto il problema della connessione bloccata?

  • This is a bit weird. When I connect from mobile phone to my PC it shows me that commercial use is suspected (logged in with my account). When I use TW from my PC to connect to other PC, nothing. Works without notification.

  • I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

    If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.

  • bobbh
    bobbh Posts: 4

    Thanks for the info.  The link is https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265.  On that page, there's a link to a form to report false detection. (have my doubts about it's legitmacy, but at least it's there).

  • olly
    olly Posts: 4

    Bump

  • pv7721
    pv7721 Posts: 141

    I have the exact same behaviour.

  • Andre75
    Andre75 Posts: 79

    @GordonSE03 wrote:

    I do not know if this is something that has been brought up before, but my husband who is the 'IT Guy" for his very large family has yet again been locked out for commercial use.  Has anyone done a query or asked if free users who use this platform allot would be willing to license it at a reduced rate for non-commercial use?  I know that when he asked (2 weeks ago) the sales rep just referred his question about commercial use message to someone in the tech department that unlocked his account. He has many times said that he would be more than happy paying to help support this platform, but that when he is not receiving any money for his help he/we cannot justify or afford a commercial license.

    If this violates the forum rules please lock or delete, otherwise, please help myself and my husband understand if this has been considered or is in motion.


    Hi @GordonSE03

    Your complaint is similar as many others here. I'm sorry that I can't provide you any true technical solution, but I can try to explain you how it works (I mean : why have you been blocked, and how to apply for a technical support. It doesn't mean you'll get reset).

    A- When using TeamViewer as "Personal free use", we are blocked because the software includes an algorithm that is supposed to detect if it's really used as "Personal" (Non commercial) use" or as "Professional use". The rules are detailed in the TeamViewer terms of policy. They are not very clear, but understandable at least (after reading attentively)...

    1- Actually, "Professional use" has nothing to do with "non-profit" or "profit" use (who knows if you charge or not the person whose you help ? or if you get money or any other advantage ?... Nobody, and no algorithm ! )... It's just a question of technical network environment :  From a device (desktop computer or mobile device) that is connected to a professional corporate network (whether it is in wire/Ethernet connexion and WiFi), or if you remote a distant device that is itself connected in the same conditions .

    2- "Personal use" is when your devices (desktop computer or mobile device) are both "host" and "client" connected to a private local network. That's all !

    But, this algorithm isn't efficient and it can't really make its work, nor properly discriminate between "Personal" and "Professional", therefore It returns lots of "false-positives"... So the situation is : when this algorithm is wrong, but TeamViewer doesn't want to run any risk of being cheated, so, even though its algorithm is wrong, the default rule will be "Professional use" !... and you get blocked !

    We are now countless free users who have been trapped by this algorithm...

    So, what to do ?... You can try to fill out the "official form", join your "log file", and send it... you'll have to wait for xxx (???) days, weeks, without any reply from TeamViewer... and if you win this lottery, you'll get reset (unblocked) after a long time... then... you'll get blocked again after a short time use !!!... and you'll have to fill out again the "official form", join your log file... etc... If you win again this lottery, you'll get unblocked again... Then you'll get blocked again... AND SO ON !...

    B- [removed by moderator per Community Guidelines - no hearsay - this is a TeamViewer community, run by TeamViewer]

    Hope things are clearer to you now, wishing you good luck !

    André

  • DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

    Please help me to fix this, 

    Thank you,

    Jason Hager

  • Andre75
    Andre75 Posts: 79

    @Kungfujason wrote:

    DON"T use teamviewer to make a profit, It is used for helping friends out at no cost and to access my computers on my network.

    Please help me to fix this, 

    Thank you,

    Jason Hager


    @Kungfujason

    Hi Jason,

    "Non profit" or "profit" has nothing to do with "Personal use " or "Professional use"... It's not that question, and it's actually just little rhyme or reason.

    Sorry, but nobody from this community can help you to "fix it"... Just try what I mention in my here above reply to @GordonSE03  (See :  "So, what to do ?"). If you are lucky, you'll receive a ticket, then no more reply or information from TeamViewer... You'll have to wait for days, weeks, month.... checking from time to time if it works again. Then, if you win the lottery, you'll get reset, then... (read all what I wrote to @GordonSE03, it's a bit tiring to repeat non stop)...

    And remember that you are not speaking there to TeamViewer technical support, this community has nothing to do with TeamViewer technical support.

    Good luck !

    André

  • thank you Andre75, but being that the machine that keeps being locked out is on a Comcast residential connection and as far as we are aware none of the family uses a commercial/business network for connecting to the internet, your answer though enlightening has little to do with his situation.  It appears that TeamViewer's algorithm also looks at the time (how long a connection lasts) and content (what is being done on the remote connection.). That is the only way that the above makes sense about commercial use.

  • Andre75
    Andre75 Posts: 79

    @GordonSE03 wrote:

    thank you Andre75, but being that the machine that keeps being locked out is on a Comcast residential connection and as far as we are aware none of the family uses a commercial/business network for connecting to the internet, your answer though enlightening has little to do with his situation.  It appears that TeamViewer's algorithm also looks at the time (how long a connection lasts) and content (what is being done on the remote connection.). That is the only way that the above makes sense about commercial use.


    Hi @GordonSE03

    I understand that, as same as me and everybody, you try to find out something which would make sense. But the fact is there is not. As told before by a user, it is "no rhyme or reason"

    I am (I was) using TeamViewer exactly in the same condtions as you, only through private local network, as same as my friends and relatives that I remote control sometimes... Some other users posting on this community use TeamViewer both from (or towards) their home network and office network including their mobile device .. We know that as they explain it, and  that's what TeamViewer doesn't want. I understand this expectation so, they can know at least a reason which makes sense,... but I never used it in any other condition but my home private network , from only one computer, and my relatives and friends also use it from home to their private networks (They are no more than 10 persons, I know each of them, even their homes and network as I am the one who went to install  and set those, and they all know only a few things about computer (that's why they obviously need my help through TeamViewer !)  For all of us, only one device using TeamViewer is connected to our networks...  And yet I've been blocked twice ??? and I am still.

    You mention a "time limit per session", but I haven't read anything about in TeamViewer terms of policy for "Personal use", anyhow, I seldom used it more than 1 to 3 hours maximum. By the way, I am the one to offline the TeamViewer connection on the distant machine, then I offline my own software, including its service in Windows Task Manager, that I never set running automatically. I didn't configure any machine that I remote control in order tout let TeamViewer running on with Windows... And my help to the others is about maximum 3 or 4 times a month (sometimes it can spend 2 or 3 months without I use it !)  So, I don't think that over limit time  can be a reason (not for my use at least).

    The other reason you mention : (".... and content (what is being done on the remote connection.)."  ???  I've never done something illegal  or even fobidden by TeamViewer's policy when I remote control somebody. But  I want to believe that you are kidding ?... Anyone who would be checking what you do on your private computer, without your ageement, is total illegal, it's a privacy violation ! TeamViewer is an European company, and I'm sure that  it will never run a risk to be black listed  and severly penalized for such a violation of the law.

    I say again that I understand your, same as mine, will to understand why we are blocked ?...  That would lead us into madness !... But, I'm sorry, there is no reason that TeamViewer can tell us.  No reason mentioned in its terms of policy... Just remaining the  hypothesis of deficient algorithm !

    But the worst is that the moderators here (even though they are really TeamViewer employees, as told me by Josh, one of them), don't want to communicate about this... They all persist to send us to "the form to fill out"... and they don't hear that we did it yet, but have been blocked again, soon after having been reset... and this reset time takes (it took to me) 1 month !

    I hope that @JoshP -moderator- is reading this post.

    I would say, if they are really TeamViewer employees they should have a way to inform their boss of this situation ? Why don't they ?... I f they do it, why still no solution ?... if there is one, why don't they tell us ?....  @JoshP, please understand that the only solution that you provide us (fill out the form) is useless as I (and many others) explained here several times. Filling out that form is not a solution for not being blocked again a very few time later, moreover it takes a very long time to get reset.

    Should we conclude that TeamViewer don't believe us when we say that we use the software under ALL its terms of policy ? The only way to prove it is ... to "fill out the form" with the log file !!! ad libitum... It doesn't work !

    André

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