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TeamViewer will be moving to a new data center

EstherEsther Posts: 2,999 Community Manager

Hi everybody,
 
I would like to inform you about the upcoming movement of our infrastructure to a new data center. This upgrade will allow for a better overall service quality and provide additional scalability.

The migration is scheduled with an 8 hours duration for
 
Saturday, April 8th, 2017, 8:00 PM (CEST) to Sunday, April 9th, 2017, 04:00 AM (CEST).
 
The move will impact the availability of our service. While existing sessions will not be affected during the move, you will not be able to start new sessions or add participants to existing sessions.
 
In the wake of the migration you may also be faced with a DNS issue if an outdated DNS entry is still cached on your server. This may prevent you from logging on to our service. In that case, you need to have the DNS entry deleted (e.g. by ipconfig /flushdns). Additionally, you can try to use a public DNS resolver (e.g. Google or OpenDNS).
 
We apologize for any inconvenience this may cause and thank you for your patience.
 
Best,

Esther

Community Manager
Tagged:

Comments

  • mLipokmLipok Posts: 775 Star

    Will this affect Firewall rules on servers ?

    Regards,
    mLipok , AutoIt MVP
  • thank's for all

  • SaruSaru Posts: 1

    Ok thanks for your mail

     

  • BarfoosBarfoos Posts: 1

    Hello,

    please tell me where is the new Datacenter located. In Germany, the EU or outside the EU? Which data privacy law is effective?

    Thanks a lot in advance

    Barfoos

     

  • DA_NPDA_NP Posts: 1

    Hi Esther

    Where will the Datacenter be located: Within the EU?

    Thanks for you reply!

  • ATHENS GREECE

  • EstherEsther Posts: 2,999 Community Manager

    Hi @mLipok

    Most users will not be affected as the DNS entries will remain the same. Customers with a static IP route will be affected, however, and will have to adjust the firewall rules accordingly. Please reach out to our support for more details if you need help with that.

    Best, Esther

    Community Manager
  • EstherEsther Posts: 2,999 Community Manager

    Hi @Barfoos and @DA_NP

    Our new data center will be located in Germany so the move will not bring about any changes with regards to data privacy regulations.

    Best, Esther

    Community Manager
  • LikeTVLikeTV Posts: 1

    Will LAN Connections work during the move?

    By the way timing is pretty poor for US eastern standard businesses which are open for business on weekends (Saturday is a busy shopping day). Sunday would have been preferred.

     

    -Assume status updates will be timely and posted here:

    https://status.teamviewer.com/

     

  • Thanks for the "headup"

    Your info on this site is concise and well consider. 

    Let's hope the change is with out the influence of our IT colleague MURPHY!

    RB

  • EstherEsther Posts: 2,999 Community Manager

    Hi @LikeTV

    LAN connections will not be affected and they will run as usual.

    Yes, we will also announce it on the status page (starting next week) and give updates as usual.

    Best, Esther

    Community Manager
  • RysskyRyssky Posts: 1

    What is being used to migrate? It may be too late into the project but note that if you use DoubleTake Move you can migrate servers with near zero downtime. The mirroring process can take effect while in production and the only downtime is the actual cutover process which takes about the time for the server to reboot. Curious as to which solutions TeamViewer has in place for this large project...

    Regards,

    -Sky

    DoubleTake Sales Manager

    [personal information removed]

  • Bilği için çok teşekkürler.

  • RFinnRFinn Posts: 1

    Dear Esther,

    We currently have alot of clients using static routes within Windows to route their traffic to the teamviewer servers via a specified gateway.The command looks like this 
    route add 178.77.120.0 mask 255.255.255.0 192.168.55.1

    I was wondering if the IP-block of the teamviewer servers is going to change because of the migration and if they are going to change can you you provide me with the new block so I can re-configure the routes in advance?

  • EstherEsther Posts: 2,999 Community Manager

    Hi @RFinn

    Yes, the IP ranges will change. To get the new ones, may I ask you to contact our support engineers directly? Thank you in advance!

    Esther

    Community Manager
  • JV-1950JV-1950 Posts: 2

    Bom dia, espero que a mudança ocorra na mais perfeita ordem e que a equipe continue nos prestando, como sempre, excelentes serviços.

     

     

  • JV-1950JV-1950 Posts: 2

    Bom dia, espero que a mudança ocorra na mais perfeita ordem e, que a equipe continue prestando, como sempre, os melhores serviços para os seus usuários.

  • THANK YOU FOR YOUR ATTENTION,   GOD BLESS ALL YOUR WORK  IN FAVOR OR THE 

    COMMUNITY.

     

  • EstherEsther Posts: 2,999 Community Manager

    Hi there,

    on April 9th, at 00:12 CEST we completed the movement of our infrastructure to a new data center successfully.

    Best, Esther

    Community Manager
  • yuvarajyuvaraj Posts: 1

    Hi Esther,

     

    hope the movement done successfully. please confirm.

    Rgds,

    Yuvaraj

  • DeadlockDeadlock Posts: 4

    hello @Esther

    happy to hear this. 

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