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Commercial use - Connection time out

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  • Akala
    Akala Posts: 9

    I've filled in the form 2 times already. I'm a great grandmother trying to fix my mother's computer on the other side of the world, I'm the very epitome of non commercial :( It keeps saying I'll be answered within 7 days but it's now nearly 3 weeks. What's going on? How do you get an answer, or more importantly a solution? They actually contacted my mother but because I can't log in to her computer I don't know if she clicked the right link or did what they asked, and she's just confused and upset that I can't help her. I got her to buy a new laptop a month ago saying I could log in and set it up for her, it's been one nightmare after another. Is there another way to get some actual support or answers to this problem please?

  • pv7721
    pv7721 Posts: 139 ✭✭

    @tonaz : with the time, I'm more and more convinced that yes it's "subtle" way to vainly try to convert free user to paying customers... but once again, this won't happen UNLESS there is adapted pricing... and let's see what I think so far trigger the warnings:

    1) If you open 2 concurrent sessions to 2 different PCs in your local network

    2) If you open a session right after having closed the 1st one (to one, then to the 2nd in your network)

    3) As soon as you've opened a connection that goes across Internet, then you're a thief :) your connection will timeout in 2 minutes, and you'll be blocked for 2 minutes.

    I think these are examples of things we all do to help ourselves, our family or remote family, but as others have said, we'll have to look for alternatives. If local Microsoft Windows PCs then RDP will do, and if remote the same thing implemented as an application in the most used browser on Earth.

  • Akala
    Akala Posts: 9

    Yes that was my suspicion too. But as my mother is in another country there's no way I can connect to her unless it's via the net. I'm on a disability pension so there's no way I can afford to buy a commercial licence, and nor should I. I'm only using it for personal use. But you're right, if I could buy it to connect to one account for [The price has been removed as per the community guideline.] I probably would, just to stop the annoyance. And I wish I could connect for 2 minutes but most of the time I get kicked after 10 seconds, I don't even get to look at her screen in that time much less try and translate it and tell her what to do. Plus it's complicated by the fact that she lives in a nursing home in one city but also has a small apartment in Paris, with phones, tablets laptops and computers in both. Maybe that's why they think it's commercial, but that would be their mistake. And I can't correct it if they won't answer me :(

  • pv7721
    pv7721 Posts: 139 ✭✭

    I was happy that I've just received an email from TV saying that my TV has been reset to free... I said, ok let's give it a try, maybe we're badmouthing here? And of course, it didn't work, as the machines I'm connecting to now trigger the warning! So actually you would need to submit individual "pardon" demands for each and every TV ID you're connecting to (they even say that the reset is not per TV account, but per ID). What a waste of time.... Instead of one demand, I have now 5 to fill... Pathetic.

  • I got one too! They actually review the requests, that's conforting. I'm following up with the signed declaration of personal use.

    I guess you have to submit one form for your own ID and one for the PC you connect to the most. I hope this works :)

  • pv7721
    pv7721 Posts: 139 ✭✭

    Actually, I still think you would need to make requests for ALL the possible TV IDs you're connecting to, even if you seldom connect. Otherwise, as soon as you'll connect to a less frequent ID, it'll trigger the warning again and "contaminate" the main TV ID.

  • Akala
    Akala Posts: 9

    Hmm ok well I guess I better send off another form with all of my mother's IDs, though I never gave them hers last time and they still managed to contact her to ask her about me connecting to her. I wish they'd just talk to me instead, this has been dragging on for weeks now

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Akala : I don't know if you do like me, but I save all the IDs I connect to (my 2 other PCs, my mum's and my brother's) in my TV account: I've just gone to the TV website, click Login and in the list of managed PCs I went to the properties and noted down the IDs. My issue is that I tried the version 9 workaround, and uninstalling 14 and reinstalling 9 generated new IDs, and of course I don't remember which is which, so I'm to do 9 different demands...

  • Akala
    Akala Posts: 9

    Yes, I do that too - I've given them names too like 'mum's phone' 'mum's paris tablet' etc ;) It makes it easier so I don't need to ask her for the ID and password each time. I think I'm going to fill in another form with all my IDs and her IDs and see if they'll finally fix my account. I'd hate to accidentally undo all this work by missing an ID somewhere. Good luck, I know it's not fun doing all that :(

  • Hello,

    after a while d have gone to version 14, I can no longer use the application.

    Now I get the message saying that I'm using teamviewer for commercial fine and that I have to use the paid version.

    I only use teamviewer to connect to my PCs and my mother's and my fire's, I do not think that's commercial use. How can I find out why this happens?

    Thank you,
    a greeting

  • I already had this problem in October 2018. I wrote to teamviewer and after a while they unlocked my account.
    Now they believe again that it is used for commercial purposes.
    I use it only to get on the pc of dad, mom and my sister.
    And I use it from my home or office pc (depending on where I am when the family needs).
    But if every time they have to block it and not have it available when I need it ... then it's useless to unblock it, I change directly the product and that's it. Just let Teamviewer say it first and I change software.
  • uniacidz
    uniacidz Posts: 3 ✭✭

    Yeh me too

    Only use it once in a blue moon for my 75yr old mother and now this new version is saying i am a commercial entity and have to pay for it?

    Also got limited to 3 minutes use.

    Not cool

  • Yes me to; after 10 years I use teamviewer with friends and relatives now I find myself forced to look for another "free" product. I certainly can not pay for the software as well as giving my friends time.
    In the meantime I have seen that with win 10 there is an App including remote control.
    but it's a shame because I was used to using teamviewer. I'll make a reason for it

  • Teamviewer have confirmed my account is a personal one but have not set it to personal and it keeps disconnecting. I cannot contact them. How can this be fixed ?

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Akala : for me the page: https://www.teamviewer.com/en/support/commercial-use-suspected/ seems to be working only for one TV ID submitted at once. Moreover, in my attempt to use the version 9 workaround, I've uninstalled 14 and reinstalled 9. So I got new TV IDs. Of course, I'm not sure which is which (which one corresponds to version 9, and which one corresponds to version 14). I've just finished submitting individual requests for all TV IDs, let's see what happens. 

  • Rute
    Rute Posts: 3
    Im having the same problem. I use it fix my folks tablets. Dat is 86 and Mom is 80 and if they encounter a problem all they know is to click on the H which then connects to me and I fix their issue. Now, Teamviewer notifies me they suspect Im using it commercially...seriously?
    Im not impressed
  • JackHK
    JackHK Posts: 86
    That's sad. Did you submit the form so that TV team can follow up and investigate the case?
  • Rute
    Rute Posts: 3

    I have filled in and sent in a form....not sure how long they take to respond.  Now I have to tell my folks that sorry I cant help them, and now they cant communicate with anyone.  The tablets are their lifeline and when companies behave like this, its rather sickening.

  • pv7721
    pv7721 Posts: 139 ✭✭

    I was thinking of something, even if it's somewhat very utopic: we're here lots and lots of free users; what if we could "make" a "virtual corporation"? A corporate License with Unlimited Endpoints (but only 3 concurrent sessions) is "only" 125 euro / month; say we're 250 free users, for each of us that would be 0,50 euros / month. Of course, the price for unlimited sessions (or limited to 1 / 2 per user) would be higher, but we're definitely more than 250 free users... 

     

  • JackHK
    JackHK Posts: 86
    You have to wait at least 2 weeks for them to respond to your case. I am having similar case, I submitted the form in early Jan, I got the email from TV two weeks after, but still can't use it.
    Anyway, good luck!
  • Screenshots.GIF

    I can't connect with my computers. I always use Teamviewer for private. I had connect with 3-4 computers in my company for personally. Not commercial. Please help me!

  • jacobus
    jacobus Posts: 2 ✭✭

    Hello, I am writing to ask you to solve my Teamviewer's problem.

    I am not a native speaker of English and I am not good at English, so my writing may have a grammar error. So I apologize in advance.

    Last time I said in this community that my trial has expired in my teamview.

    But the last time my article broke the rules. So I write again.

    Let me recap my present situation in this article.

    I log in and use my personal account for a very personal purpose in my TeamViewer (**Please do not post TeamViewer IDs.**).

    Suddenly, a Teamviewer installed on my laptop said the trial version had expired.

    I couldn't help feeling embarrassed.

    So I ask this community to solve my problems.

    Thank you for reading my unperfect writings so far.

    Then I'll finish writing. Bye.

  • Natascha
    Natascha Posts: 1,518 Senior Moderator

    Hi @nhunguyen,

    Thank you for your post. 

    If you connect from or to a computer in your company, this is defined as commercial use.

    I recommend you to read through this article. If you think, TeamViewer falsely detected commercial use, you can fill out the form in the article to request the resolving of your issue. 

    Thank you very much and have a great day.

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Hello,
    In the last days I got the message "commercial use suspected" and the connections only last 1 min.
    How can I solve it?

  • Natascha
    Natascha Posts: 1,518 Senior Moderator

    Hi @jacobus,

    Thank you for your message. 

    Can you please have a look at this article

    Please fill out the form to send a request. :) 

    Hope this could help and wish you a great day. 

    All the best,
    Natascha

    German Community moderator 💙 Moderatorin der deutschsprachigen Community

  • Mr_Wolf
    Mr_Wolf Posts: 13 ✭✭
    Hi, for some weeks, I've been getting the message that I'm using TeamViewer for commercial use, but I've always used it to connect remotely to my computers and phones (I mean: they are all devices that belong to my account).
    I tried several time to submit a ticket, but no answer. :/
  • pv7721
    pv7721 Posts: 139 ✭✭

    @Mr_Wolf : it doesn't matter if the devices you're connecting to are saved to your account or not. I can only guess what the "new" faulty algorithm does to detect non-personal usage:

    - opening more than one connection at once

    - opening one connection as soon as another one closes

    - opening a connection over the Internet

    etc. etc. 

  • Mr_Wolf
    Mr_Wolf Posts: 13 ✭✭
    Ok, I just hope someone will solve this.
  • Hi,

    i cant no longer use teamviewer since 2 days. Teamviewer is telling me that i used the software for business purposes, in spite of exclusive private uses.

    Can you help me please to get my teamviewer back ?

    thx ! :)