I am having the same problem. I installed it for personal use and it comes up with expired trial?
Restarting the program and PC does not change it. So how do I get it to work?
Thank you for your message.
Please read the following article and fill out the form:Why do I see TeamViewer trial - 'Your trial period has expired'?
Have a great weekend and all the best,Natascha
German Community moderator 💙 Moderatorin der deutschsprachigen Community
It is no longer important. After receiving the email "Your TeamViewer ID has been reset to free" 4 days ago, I tried it for the first time right now and it is still locked for commercial use.At this point, I move on to **Third Party Product**They're just wasting my time and having told me that he was back to normal now, I am deceived and the moment I need him to help my father doesn't work.
Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)
Since I use V14 of Teamviewer the remote support connection disconnects after 5 minutes. In those 5 minutes I cannot analyze and solve a problem of a remote PC and have to wait minutes before I can reconnect. I'am a PC hobbyist and the remote PC's are only of family and friends, who calls me if they have a problem. I don't use Teamviewer for commercial purposes. You can see this in your logging and the connections, made by me. In 2014 I have had contact by phone with your support department because I had the same issue. They have enlarged the connect time and this works well for me. Can you please enlarge this time to the old value? BTW: Now I use the forum because this is the only method to get in touch with you, because my email is answered with the message to use the contact page. Waiting for your response
Can you please check which versions you installed on both sides?
Looking forward to your answer.
All the best,Natascha
Thanks for the fast response.
Last Thursday:On my site: TeamViewer Full version portable: version 14.1.9025.0On family/friend site: TeamViewerQS - version 14.1.9025.0
Last Saturday (yesterday):On my site: TeamViewer Full version portable: version 14.1.9025.0 and TeamViewer Full version portable: version 11.0.59518.0On family/friend site: TeamViewerQS - version 10.047484.0
On both days a disconnect after about 5 minutes.
In general: with the versions 14.1 release (maybe 14.0) this happens. It is after Teamviewer gives a message that I have to update because the old version will not work anymore in future.Until Februari I have worked with TeamViewer Full version portable: version 11.0.59518.0and on remote site: TeamViewerQS - version 10.047484.0
The chapta procedure takes more than 10 minutes and 4 Device authorization needed emails!! Login procedure doesn't work with Firefox/Waterfox.
Thank you for your answer.
Do you have a license in a certain version that you use or are you a free user?
In general, depending on the location, we’re asking our free users with older versions of TeamViewer to update to the latest version in order to continue using the software. The latest version is currently TeamViewer 14 (on both sides).
After updating, free users - those who don’t have a license - will still be able to use TeamViewer as usual. There is no change regarding personal use with TeamViewer 14.
If you are a free user, please update every TeamViewer to version 14. If you have a license for a certain version, please downgrade all your software to the respective version.
If you have any further questions, please do not hesitate to contact us again.
All the best and a good start into the new week,Natascha
I use the free version.
And sorry, I don't agree what you have written that nothing is changed.In practise the disconnect after about 5 minutes happens every time since the last months, both with the old and with the new Teamviewer version.On my site nothing is changed (same PC and IP address), only a new version of Teamviewer after the message the the old version will be discontinued.In the past I don't have a disconnect after a short time. I can solve a problem on the PC of family, friends and have to hangup the connection by myself.So, in my opninion something must be changed in the max connection time, may be not in Teamviewer v14 but in difference with the older Teamviewer v10./11.
I have been using teamviewer for years for assisting friends/family members as well as accessing my linux desktop. Have not been involved in any commercial activity. I have encountered "suspected commercial activity" for three times in a row. Each time I access my linux machine, the teamviewer pop up a message tell me that I have been locked. I then write the the teamviewer team to ask for unlock, which succeed for the first two times. However I got locked again immediately when I tried to access my linux machine--like 30 seconds after I was told unlocked.
The third time I was locked, I write to teamviewer to express my disappointment; I however received a message told me that "teamviewer cannot determine my status". What the heck? Teamviewer cannot determine my status? Then how can they tell why they can unlock me previously? Also the fact that I was locked immediately when I tried to access my linux machine is suspicious. There's clearly something very wrong with the commercial determination logic in the teamviewer product.
no, it's not a fake message, you can use TeamViewer on up to 5 computers for free, don't install third-party product becuase it would be non reliable.
I've set up a computer for remote management at my fathers house to help him with computer problems occasionally.
I've added it to my list of computers and the connection works great, except that I get disconnected after 5 minutes, and then I have to wait for a while before re-connecting or I get an error message.
I confirm once again this Teamviewer has being used JUST for personal purpose an no for any commercial or enterprise use.
Please reactivate free user license in order to allow the personal use of packages for monitoring and management of frends and relative pcs.
If this is a limitation of the Free License, I'll rather use a different solution for this sporadic support need.
Thank you for your message.
Can you please check which version you installed on the remote side? Which version do you use?
I'm looking forward to your answer and wish you a great day.
When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial.
Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?
Dear all,When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?Best regards,Emina
Please deinstall the commercial version and re-install the free version. :-)
I have this same issue and I've never had any problems before! I'm going around in circles trying to find out how to fix this?! My emails bounce back with "Due to the high amount of Feedback we receive, we cannot respond to each one individually." I can't actually achieve anything on teamviewer within the 5 minute time limit and then there is a 2 min stand down... so frustrating
I have the same problem. Although I have tried different versions, it did not work. And last month(or so), I have sent the feedback but recevied nothing until now...
So please help with this problem?
Hi Natascha, version I use is the 14.2.2558 on all pcs
Thank you for your posts.
Can you please read the following article and fill in the form to request the unblock of your ID. Why do I see 'Commercial use suspected' / 'Commercial use detected'
Please be aware that the unblock is valid for the TeamViewer ID you submitted via the form and not for your TeamViewer Account. Please submit a separate form per each TeamViewer ID.
Thank you in advance and have a great weekend.
I choose a personal version, but it is always detected for commercial use.
they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)
but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years. Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism
I have found Teamviewer to be an excellent product over >10 years. BUT every 6-12 months it is crippled because I am deemed using it for commercial means. I am not, I am 83 years old and can still help my family and friends. This action appears to be triggeredwhen I take about an hour supporting my sister in the UK. It can take a week or more for Teamviewer to rectify the problem. I have now come to the point that this problem has occurred too often.
sorry but me is too,i used the software for my pc and after leave my connect because teamviewer support say at me use the software for commercial. Why?
I am sick and tired of constantly receiving messages of suspected commercial use.Nothing can be further from the truth.
I contacted Teamviewer and got a fine example of double-talk
How can I "convince" the system that I am using the programme privately?
@Expert2 precisely because it's a system you can't convince it and all our complaints fall into TV's deaf ears so unless use an alternative or get one of those hugely expensive licenses you and everyone that make a personal use of TV will continue receiving this shaming labeling.
Hello, I have a problem. I installed the commercial version by accident. I would like to change it to a non-commercial version, it is a possibility. I can not afford a subscription.