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From a Windows 10 PC any remote host only shows a black screen

I am on a Windows 10 PC. When I connect to any remote host (Mac, Windows Server 2012, etc.) I only see a black screen.

I have updated my TV software, all drivers and Windows updates. Also did the same for the remote hosts.

If anyone has any ideas, I'd love to hear them.



  • erniemjt
    erniemjt Posts: 3

    I'm running version 14.2.2558 with a premium license.

  • JeanK
    JeanK Posts: 6,435 Community Manager 🌍

    Hello @erniemjt,

    Thank you for your message.

    Indeed, this problem has been reported by some users in the past. Therefore, we have created two articles about this topic. Please have a look at them, you might find the solution to your issue: 

    I hope this could help. If not, do not hesitate to ask your questions here.



    Community Manager


    Did my response answer your question? Help out others and select it as the Accepted Answer

  • erniemjt
    erniemjt Posts: 3

    Thank you for the suggestions @JeanK! Unfortunately, neither link was helpful in the situation.

    I can use my Macbook to connect to Server1 with no problem. When I use my Windows 10 laptop, black screen. From my Windows 10 desktop, it works fine. It is only on my Windows laptop which is what I use 99% of the time for my connections.