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Commercial use - Connection time out

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Comments

  • Skeltek
    Skeltek Posts: 1

    I noticed that too a few days ago. Im an IT student from stuttgart in germany using the iOS app on my mobile to regulary check my home PC. The App caims to stop the session after 5 minutes (which would be sufficient for most I do), while in reality closing the connection after about 5-10 seconds forcing a long wait and on the next session closing again after few seconds.

    Im running my gaming Teamspeak server at home, my astryphysics website which is a hobby of mine and got a mailserver on my NAS, which I had to save up for half a year to afford. Maybe those are indicators for the software to determine commercial usage; which is kinda stupid, since my Windows version is Win10Educational and its only being accessed from my mobile ever (rarely using my notebook). All 3 devices are registered as my own in the account and are logged in from the same public IP most of the time (when Im at home). It should be fairly easy to recognize them as having the same owner. I wonder who is responsible for the algorithm determining commercial usage. Funny fact is I was considering of applying for an internship at their place :-)

    Initiallly I used my raspberry to open tunnels for remote desktop connections, since I couldnt access my home PC from the university network otherwise. The iOS app was like a savior, since it saved me the hassle of using my notebook or university PC for the task. Simply connecting from my mobile was much easier. Having to switch back to remote desktop connections, VNC and the like is kind of sad... but since I cannot afford 60€ a month as a student.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Skeltek : Hallo, sehr gut, please do apply for an intership, maybe we'll manage to finally have the answer to our most asked question: is this an algorithm flaw or is it a deliberate choice? Danke schon!

  • Onoderra
    Onoderra Posts: 2

    hello

    i don't know why, my teamviewer suspected me as commercial use.

    i only use it for personal.

    how to back to free mode ?

  • pvdlee
    pvdlee Posts: 3

    I am using Teamviewer for prive, but on one of my PC's I get a warning that I am suspected to use it commercially, which is not true.

    How can I get rid of this suspection

     

  • I am getting a lot of message boxes claiming that I am useing TeamViewer in an commercial environment.  I am not - I am  a retired person and do not have clients or an office or any other way of using TeamViewer to earn myself or anyone else money.  I use it to support my sister and to log in to my desktop upstairs so that I can access it from my netbook downstairs, which keeps my dog happy.  I have no idea what it is about my computers or use that makes somebody think this is commercial use.  I have tried filling in the form as they suggest.  The request appeared to go into a black hole and not come out.  The seven day interval they suggest seems to be a joke.  Am I alone in thinking there is something wrong with their detection algorithmes?  I am using Windows 10 home, and a  NAS for photos and talking books and general data so that we can back the stuff up sensibly.  No Microsoft or any other server exists - just a collection of machines in a home workgroup.  I am also a bit concerned about privacy - what is Teamviewer looking at?

  • Linkey
    Linkey Posts: 1

    I have the same issue. I connect from my cell phone to my home. The only thing I can possibly think of is that a laptop on the account sometimes is used from a Hotel, but TeamViewer has never been used in that setting.

  • livingny
    livingny Posts: 1

    I have used TeamViewer for personal use since 2015 and now my account is showing up as an expired trial and I can't connect to my home computer!  I've double checked and from what I've seen TeamViewer is still free for personal use.  I uninstalled and reinstalled and checked again that I use this for Personal/Private use but I'm getting the same trial expired issue.  I've even tried downloading older versions and same problem.  ALTHOUGH when I go online to my online Management Console my account shows up as a free account!!!  I put in a ticket for this to be adjusted but it said it can take 30 days to resolve.... so is there anything I can do to fix this or am I suspended from using my account for a month?

    Thanks for any help anyone can give!

  • mozo
    mozo Posts: 28 ✭✭

    Same problem here. I'm suspected for commercial usage but I use TeamViewer for personal purposes only. They drop my connection in 5 minutes and this makes TeamViewer completely useless.

  • bkdroid13
    bkdroid13 Posts: 1

    teamviewer is very best community. i also use this. but i have same problem. my account is not log in. so i am very tressed. please let me know you reply

  • I negated the current issues being experienced with Teamviewer by uninstalling the application from all hosts.

    I'm now using an alternative, called A n y D e s k  - this works well for me although the control method takes a little getting used to.

  • mozo
    mozo Posts: 28 ✭✭

    **Third Party Product** doesn't work at all in Linux Mint Cinnamon 19.1. It works fine with Arch but some of my friends I help use Mint...

  • Onoderra
    Onoderra Posts: 2

    Why my teamviewer suspected me as commercial use

  • Ok, that is news to me. It definitely works on Linux Mint 17.3 Rosa (systemd is an abomination and won't be installed by my good self as a matter of principle). Raspberry Pi clients which are systemd work fine as well. I'd be interested to know why it doesn't work on later versions of Mint...

  • mozo
    mozo Posts: 28 ✭✭

    I don't know. I installed it as a backup program on a friend's laptop, and one day, when I have to create remote connection for help, I decided to try it. It actually connects and I see the remote desktop but I have no mouse and keyboard input at all. In the Mint's software center there is review section and the only one review tells as almost the same - the application doesn't work on Linux Mint. That's why TeamViewr was a very good tool but times are changing...

  • JackHK
    JackHK Posts: 86

    Be patient! I've been waiting for 6 months , my account still blocked. Good luck!

  • JackHK
    JackHK Posts: 86

    Fill in the form and wait! Good luck!

  • JackHK
    JackHK Posts: 86

    Find alternative! Good luck!

  • JackHK
    JackHK Posts: 86

    Fill in the form and wait, good luck!

  • JackHK
    JackHK Posts: 86

    Agree totally!

  • pvdlee
    pvdlee Posts: 3

    @JackHK wrote:

    Fill in the form and wait! Good luck!


    I don´t see any form, where should I find it?

     

  • pv7721
    pv7721 Posts: 139 ✭✭

    @pvdlee : here you go:

    https://www.teamviewer.com/en/support/personal-use-verification/

    or this one, I'm not sure what's the difference between the two of them:

    https://www.teamviewer.com/en/support/commercial-use-suspected/

  • pvdlee
    pvdlee Posts: 3

    @pv7721 wrote:

    @pvdlee : here you go:

    https://www.teamviewer.com/en/support/personal-use-verification/

    or this one, I'm not sure what's the difference between the two of them:

    https://www.teamviewer.com/en/support/commercial-use-suspected/


    I did not try the first, the last you mentioned worked

  • pv7721
    pv7721 Posts: 139 ✭✭

    @pvdlee : it's the second one, then! 

  • Ant1
    Ant1 Posts: 28

    The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

    Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • Ant1
    Ant1 Posts: 28

    The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

    Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • shimul
    shimul Posts: 1

    Hi,

    I am using free virsion of teamviter and also personal use only, when I am remortly connected than it show a message( please see the image) . I am using only frr and personal use only so why it occurd?

    Capture.JPGasdasdasd.JPG

  • LandRocket
    LandRocket Posts: 6 ✭✭

    All you can do is fill in the online form, and wait for them to get back to you....

    https://www.teamviewer.com/en/support/commercial-use-suspected/

  • Since upgrading to windows 10 Pro, teamview software accuses me of using the software for commercial use, that is a load of **bleep**.  Why is this happening, never had problems with it when I was running windows 7 pro and never had the problem on 2000 Pro if I remmeber correctly.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • JackHK
    JackHK Posts: 86

    Change another computer! Just kidding!

    In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!

  • What form to fill in there is nothing there?

    I have emailed them and nothing provided feedback and nothing.  I sometimes connect to Dads computer who lives in Tauranga and one of my other mates in Hamilton, but apart from that its all on my home network.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).