teamviewer.com link icon
or
Ask The Community

Commercial use - Connection time out

1108109111113114273

Comments

  • I negated the current issues being experienced with Teamviewer by uninstalling the application from all hosts.

    I'm now using an alternative, called A n y D e s k  - this works well for me although the control method takes a little getting used to.

  • mozo
    mozo Posts: 28 ✭✭

    **Third Party Product** doesn't work at all in Linux Mint Cinnamon 19.1. It works fine with Arch but some of my friends I help use Mint...

  • Onoderra
    Onoderra Posts: 2

    Why my teamviewer suspected me as commercial use

  • Ok, that is news to me. It definitely works on Linux Mint 17.3 Rosa (systemd is an abomination and won't be installed by my good self as a matter of principle). Raspberry Pi clients which are systemd work fine as well. I'd be interested to know why it doesn't work on later versions of Mint...

  • mozo
    mozo Posts: 28 ✭✭

    I don't know. I installed it as a backup program on a friend's laptop, and one day, when I have to create remote connection for help, I decided to try it. It actually connects and I see the remote desktop but I have no mouse and keyboard input at all. In the Mint's software center there is review section and the only one review tells as almost the same - the application doesn't work on Linux Mint. That's why TeamViewr was a very good tool but times are changing...

  • JackHK
    JackHK Posts: 86

    Be patient! I've been waiting for 6 months , my account still blocked. Good luck!

  • JackHK
    JackHK Posts: 86

    Fill in the form and wait! Good luck!

  • JackHK
    JackHK Posts: 86

    Find alternative! Good luck!

  • JackHK
    JackHK Posts: 86

    Fill in the form and wait, good luck!

  • JackHK
    JackHK Posts: 86

    Agree totally!

  • pvdlee
    pvdlee Posts: 3

    @JackHK wrote:

    Fill in the form and wait! Good luck!


    I don´t see any form, where should I find it?

     

  • pv7721
    pv7721 Posts: 139 ✭✭

    @pvdlee : here you go:

    https://www.teamviewer.com/en/support/personal-use-verification/

    or this one, I'm not sure what's the difference between the two of them:

    https://www.teamviewer.com/en/support/commercial-use-suspected/

  • pvdlee
    pvdlee Posts: 3

    @pv7721 wrote:

    @pvdlee : here you go:

    https://www.teamviewer.com/en/support/personal-use-verification/

    or this one, I'm not sure what's the difference between the two of them:

    https://www.teamviewer.com/en/support/commercial-use-suspected/


    I did not try the first, the last you mentioned worked

  • pv7721
    pv7721 Posts: 139 ✭✭

    @pvdlee : it's the second one, then! 

  • Ant1
    Ant1 Posts: 28

    The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

    Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • Ant1
    Ant1 Posts: 28

    The free version is not really for non-commercial users. It is intended to get you to join up. I was also a non-commercial user who got blocked suddenly before an important meeting. This basically forced me to pay for a license as I had no time to search for a free alternative.

    Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.

  • shimul
    shimul Posts: 1

    Hi,

    I am using free virsion of teamviter and also personal use only, when I am remortly connected than it show a message( please see the image) . I am using only frr and personal use only so why it occurd?

    Capture.JPGasdasdasd.JPG

  • All you can do is fill in the online form, and wait for them to get back to you....

    https://www.teamviewer.com/en/support/commercial-use-suspected/

  • Since upgrading to windows 10 Pro, teamview software accuses me of using the software for commercial use, that is a load of **bleep**.  Why is this happening, never had problems with it when I was running windows 7 pro and never had the problem on 2000 Pro if I remmeber correctly.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • JackHK
    JackHK Posts: 86

    Change another computer! Just kidding!

    In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!

  • What form to fill in there is nothing there?

    I have emailed them and nothing provided feedback and nothing.  I sometimes connect to Dads computer who lives in Tauranga and one of my other mates in Hamilton, but apart from that its all on my home network.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • Ant1
    Ant1 Posts: 28

    Be very careful when dealing with TeamViewer they are highly unethical. I suggest you find another provider. I was a non-commercial user who got blocked suddenly before a very important meeting, effectively forcing me to pay for a license as I had no time to search for a free alternative.

    Then when I did sign-up, their incredibly unfair renewal practices came into force. TeamViewer hid their practice of automatically renewing the license and taking money from people's bank account unless they give 28 days notice in the fine print at the bottom of the invoice. They neither told me this in the original e-mail or did they send me a renewal notice. 

    I found later that in their documentation that they say that they will send a renewal notice unless local laws do not allow it. This was untrue - actually they will not send a renewal notice unless forced to by local new laws.

    In my case I paid for the license at Australian rate and in Australian dollars, and all my dealings with TeamViewer have been with the Australian office. Under Australian laws the renewal must be sent. But as I was going to be spending a lot of time in China, I put down an address in China.

    Teamviewer then used the lack of Chinese laws not to send the renewal letter claiming I was a Chinese user even though they had happily forced me to pay Australian rates. When I raised these issues and the fact that I no longer use the product (which they can verify from their records) their only response is that they "cannot cancel the subscription".

    TeamViewer has no interest in acting with integrity or dealing with customers fairly. Deal with this company at your own risk.


  • @LandRocket wrote:

    All you can do is fill in the online form, and wait for them to get back to you....

    https://www.teamviewer.com/en/support/commercial-use-suspected/


    Thank you.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).

  • @shimul wrote:

    Hi,

    I am using free virsion of teamviter and also personal use only, when I am remortly connected than it show a message( please see the image) . I am using only frr and personal use only so why it occurd?

    Capture.JPG


    This is exactly the same problem that I'm having too.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • I found another user having the same problem so I got the link from there and filled it out.


    @JackHK wrote:

    Change another computer! Just kidding!

    In fact it's not related to which Window you use, that relates to the user pattern and time, TV tracks everything! Please fill in the form and wait, good luck!


     

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  •  


    @pv7721 wrote:

    @pvdlee : here you go:

    https://www.teamviewer.com/en/support/personal-use-verification/

    or this one, I'm not sure what's the difference between the two of them:

    https://www.teamviewer.com/en/support/commercial-use-suspected/


    Thank you.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • Ant1
    Ant1 Posts: 28

    It's not really for non-commercial users at all. They will tell you it is free for non-commercial users but if you start using it a little bit it will soon do this to you in order to trap you into paying for the product. That is what happened to me when I had an important meeting so I bought a license. Then they had my bank account details, which is when the trouble really began. It is also a waste of time trying to talk to them

  • The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"

    Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.

    Unfortunately, there is NO other way of contacting TeamViewer if you are a free user.  I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait.  I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game :(


  • @LandRocket wrote:

    The "personal use verification" link is for if, when you installed TeamViewer, you selected the option for "commercial use" or for "both personal/commercial use"

    Doing so automatically puts your TeamViewer account into a time-limited demo mode (think it's 30 days) which means after this, all connections will flag up a notice, whereas the commercial use link is for if you've been using TeamViewer for personal usage, and they've flagged your account due to usage patterns or however else they decide this - sometimes it does baffle me.

    Unfortunately, there is NO other way of contacting TeamViewer if you are a free user.  I'm in the same position, I've waited 7 days so far, no email to say they even received my form; so all I can do is wait.  I've copied the logs from both machines and zipped them in case TeamViewer support contact me, but it is just a waiting game :(


    Thats slack that they have not gotten back to you yet.

    Specs: Windows 10 Pro (1903), Phanteks eclipse P400 TGE tower, Intel i7 8700 @3.20GHz, EVGA Geforce GTX 1060 6GB, 2x 24" Widescreen FHD 1080p monitors, 16 Gigs of ram DDR4's PC4-21300, 250GB SSD, and a 2TB HDD.

    Others: Eset IS (Latest version), CCleaner Pro, Adwcleaner, Firefox (Latest version).
  • JackHK
    JackHK Posts: 86

    I've been waiting for 6 months now.... good luck!

Sign In or Register to comment.