teamviewer.com link icon
or
Ask The Community

Commercial use - Connection time out

1111112114116117277

Comments

  • pv7721
    pv7721 Posts: 139 ✭✭

    @VanjaGoPlay : in your specific case, I think that the issue is using TW on your Work PC (even if you don't use it for work). For them just detecting a PC in a work environment is enough (and I think this is in the EULA, it's commercial, not personal). I used to do this as well, but not anymore.

  • g4ugm
    g4ugm Posts: 9

    Firstly, it seems to me that much abuse is ,made of personal use licences. I remember the fights I had as an IT support person managing software in a local goverment organization, For example the staff wanted Google Earth installing, which at the time required a licence for business use. They would argue it wasn't for business use, which of course it was. Later we found some one using Irfan View commercially, which again ifor free is personal use only. In that case we were fined and had to pay a large sum of money. So I can see why they are trying to detect business use. I would also say this is hard, and its not suprising some are wrongly marked as such..

    Secondly having followed the procedure and having had my account unlocked, it seems to me that they do care about personall users. It did take a couple of weeks, but it was unlcoked. 

    Lastly I would be prepared to pay something towards using this software,  but even the one seat licence is rather more than I can afford. To put it into perspective its about five times what I pay for Office 365 Family Edition which gives me five copies of Office, 5 x 1TB of cloud storage and a Skype Out credit for calls to landlines in many countries....

    .. even for small commercial users this is high price so perhaps the temptation to cheat is great and sadly honest users get caught up in the cross fire. 

    Dave 

  • I completely agree with you, well said.

    What is possibly the worst thing is that astoundingly there is absolutely NO WAY to talk to TeamViewer. Not even a general contact form.

    This is my most frustrating gripe that is seriously considering making me completley ditch TeamViewer, which is not the way they should be treating their users, free or premium.

    They wouldn't have the company they have today without their free users, so deciding to turn their backs on them is completely unjust.

    So far I've created several tickets, even tried to complete a sales form to generate a response, and I've had nothing at all, not even an acknowledgement. I think there is something seriously wrong with their company practises.

    If anyone does have a valid email address for support, enquiries, sales anything... it would be greatly appreciated!

  • this could be the problem, you have point. ill try to delete work PC and see how does it behave. 

  • pv7721
    pv7721 Posts: 139 ✭✭

    @VanjaGoPlay : I'm afraid it won't be enough: you'll need to fill the form for each TV ID of each computer

  • Tomer2
    Tomer2 Posts: 1

    hi

    i'm using TeamViewer more then  5 years

    never had a problem

    in the last couple  month the session end's after 1 min

    I'm a privet person and I'm using TeamViewer for waching my kids when thry are using the internet.

    there is any way to make alonger session?

    Tomer 

  • alarlill
    alarlill Posts: 1

    On 2019-05-18 - Teamviewer decided that "Commercial Use Detected" and I was not able to loge in to remote PCs anymore... Well I could log in but only for maybe 30-60 seconds before kicked out. Have opened a ticket, no response. Send multiple emails to [email protected] emails... no replies. So looks like this "lets ignore (free) customers" in an ongoing thing for TeamViewer also in 2019. :(

  • Solution is from the big-gee company. "Silver/Shiny" remote desktop.

  • So it happens again and again. My account gets "commercial" tag, so i can't connect to my home PC from one of my two personal laptops. I send a message to support, a few days later my account has no restrictions and all is fine, but then when i change connection from one laptop to another i got "commercial" tag AGAIN AND AGAIN. Trird or maybe four time this year!

    Can you do (or me) something to avoid it again?

  • T1ER
    T1ER Posts: 1

    Why I have "commercial" mark?
    I'm using your app to connect to my laptops. Yes, I have three computer on my account, but it don't make me commercial user. Or it is illegal now?

    @Esther can you answer?

  • Jonarosen
    Jonarosen Posts: 1

    Using Windows 7 (local pc) and Windows 10 (Remote pc)

    I have Teamviewer open, logged in, and remote PC is set for password-use. 

    I click 'Remote Control using password'.

    It tries to connect: succeeds

    Tries Authentication: succeeds

    Tries to connect: I see

    Initiating session
    Initializing display parameters

    Then after about 5 minutes, give or take... it closes, giving the 'thank you for playing fair'.

    No error, no nothing. Just the usual pop-up blurb that is associated with timeout of session.

  • WebGhost
    WebGhost Posts: 1

    I keep getting "Connection blocked after timeout" followed by " Your license limits the maximum ..."

    how can I extend it also I'm using it for personal use... just to connect to my pc back at home to back up files or help my family out with simple tasks etc... 

  • koloskoff
    koloskoff Posts: 2

    I have the same problem, system tell's me that i use it for commercial use. But i use only for my self between my lop top and home PC.

    how can i resolve it?

  • koloskoff
    koloskoff Posts: 2

    i'vw marked FREE, but blocking session after 2 mins of use...

     

    what happened? using only for personal use...

  • treptowers
    treptowers Posts: 17

    My Account was again marked as "Commercial" . I Do not use it commercial !!!! 

  • tom10271
    tom10271 Posts: 2

    Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore

  • g4ugm
    g4ugm Posts: 9

    I got a reply and had my account fixed. How did you ask?


    @tom10271 wrote:

    Thank you for your information that TV will not reply even waited for 2 months. It is time to switch. Good bye TV and thanks for the time we had, it was great, until I got blocked from accessing my home computer anymore


     

  • tom10271
    tom10271 Posts: 2

    t blocked today and contacted them. Yet I will switch to other options today.

  • Thavreach
    Thavreach Posts: 1
    Happened to me as well, switching to **Third Party Product** now.
  • Hillsey
    Hillsey Posts: 1

    Sad to see my TeamViewer no longer works. I continuously get a message that I'm using the service for commercial use when I'm not.

    I've used this service to share images with friends. I see that you now automatically see any log in from Windows servers as commercial which is why I'm having issues.

    Time to look for a new service as this no longer works for me.

  • treptowers
    treptowers Posts: 17

    Does anyone received a Mail ( Ticket ) from TV ? I contaced them yesterday but have no Mail received....

  • pv7721
    pv7721 Posts: 139 ✭✭

    Waiting time it's not counted in days, more like in weeks or months.

  • LNDN91
    LNDN91 Posts: 1

    I used teamviewer for the first time in months to try and connect to my GF's pc and it blocks me immediatly after a timeout after updating. I HAD REQUESTED TO UNBLOCK ME ALREADY but yet you failed to even reply to my mail. ******...

  • L1nkside
    L1nkside Posts: 1

    Hello, 

    im just using Teamviewer to connect to my own PC or a Buddys PC.
    Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
    Is there a way to get the "free" license back?

    Thanks in Advance,
    Fabian

  • jonairey
    jonairey Posts: 1

    I'm getting the same too. Please help and reset my account. Thanks

  • Dr4co
    Dr4co Posts: 1

    I have the same issue.. :(

    It looks like they have disconntinued their support through their e-mail: [email protected]

    I previously gotten help through their e-mail, since I have been flagged multiple times, even though I am a free user.

    Dear TeamViewer Customer,

    We are continuously working to optimize the way we handle your requests.

    Which is why we have discontinued the usage of the support email address: [email protected] We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

    For readily available tips and ongoing expert discussions on TeamViewer-related issues, please join us on our community https://community.teamviewer.com and be part of the global TeamViewer Community.

    Thanks for understanding.

    Your TeamViewer Support Team
  • g4ugm
    g4ugm Posts: 9

    The appeal form is here:-

    https://www.teamviewer.com/en/support/commercial-use-suspected/

    you must include ID from the affected TeamViewer ID "allow remote control panel.

     

     

  • g4ugm
    g4ugm Posts: 9

    @L1nkside wrote:

    Hello, 

    im just using Teamviewer to connect to my own PC or a Buddys PC.
    Now, after a session to my own PC, Teamviewer told me that my 7-day just started.
    Is there a way to get the "free" license back?

    Thanks in Advance,
    Fabian


     

    The form is here:-

    https://www.teamviewer.com/en/support/commercial-use-suspected/

    make sure you include the ID from the affected system. Its the 9-digit number on the allow connections page.

  • g4ugm
    g4ugm Posts: 9

    @jonairey wrote:

    I'm getting the same too. Please help and reset my account. Thanks


    form is here.


    https://www.teamviewer.com/en/support/commercial-use-suspected/

     

Sign In or Register to comment.